Too Many Time Wasters
From a sellers perspective Vestiaire Collective is getting progressively worse. Selling and shipping fees too high along with the time wasters the site seems to be attracting who make offers on your items but never proceed with the purchase. Within the last two months I have had seven offers on my items which I accepted and only one went ahead and bought the article. Vestiaire Collective then continually send messages telling you if you do not make a sale within one month your Expert Sellers badge will be removed there is no recourse for the buyer. There should be deterrents put in place to stop serial reoffenders from doing this.
Reply from Vestiaire Collective
Dear Cat,
Thank you for bringing this matter to our attention.
We really understand your concerns regarding selling fees, non-committed buyers, and the impact on your Expert Seller status.
For your information, please note that once a buyer's offer is accepted, they have 24 hours to complete the purchase. If the order is not finalized within this timeframe, the offer will be automatically canceled.
Kindly be assured that even while an offer is pending, your item remains available to other potential buyers.
Concerning the selling fees, we kindly inform that the selling fees charged on each item sold allows us to provide a free shipping label and to insure packages for sellers in more than 40 countries.
Your seller price is shared with you at the time of deposit and also if a Member submits a price offer. Selling fees rates are different, depending on the price of the item
You will be able to check our entire chart on the following link :
https://faq.vestiairecollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
Regarding the seller badge, we would like to clarify that Expert Sellers play an important role in our community. The Expert Seller badge is our way of rewarding reliable sellers and increasing their visibility. To unlock this badge, you first need to meet the following criteria:
-Have sold at least 5 items over the last 6 months
-Have shipped 90% your sold items within 5 days
-At least 90% of the items you’ve sold need to have fully matched their description, and 100% of them need to be genuine.
You can find more information about the Expert Seller badge via this link https://faq.vestiairecollective.com/hc/en-gb/articles/360001839038-Seller-Expert-Seller-Badges
We appreciate your understanding. We remain available for further assistance.
Kind regards,
The Vestiaire Collective team