I made a complaint to The Legal Ombudsman Service and received a response stating I would hear from them within 10 weeks after 13 weeks nothing so I referred the mater to my local MP. I received a reply claiming they have a backlog; would it not have been common sense to issue an email to advise of this.

They said they would investigate my complaint but I believe they are just paying lip service. They did not uphold my complaint but I believe they never do it is apparent they will always fall on the side of the solicitors involved; maybe this is because of the way they are funded by the legal profession through a levy and case fees paid by legal service providers.

Do not waste your time making a complaint