A similar experience to a previous review. I purchased an item of clothing which was faulty on arrival I contacted Selfridges immediately and they said they would arrange a shipping label to return it to them which never arrived. They are now saying I should return the item to them at my own expense as it is out of time frame for them to request a shipping label even though they have on record I contacted them to advise them of the problem. I have asked will I be reimbursed for my costs but after sending numerous emails to their customer service department they fail to reply. I have even resorted to emailing the CEO's of the owners of Selfridges Tos Chirathivat Central Group and Timo Herzberg Signa Group but they do not have the courtesy or good manners of passing the matter to a member of staff who can assist me. I have now written a formal complaint to Paul Scully MP minister for Business, Consumers and Labour Markets of the government to make him aware of the way Selfridges treat their customers and the contempt they show them.