I purchased three items from Tillys for International shipping to Hong Kong: all their orders are dispatched via Borderfree.When they arrived I kept one item, one was defective and the other unsuitable.

I chose rather than returning the items through a third party especially in light of one of the items being defective I would return them straight back to Tillys. I did this and paid the sum of $84.40 HKD for registered post to ensure they received it but when Tillys processed the refund for the returned items even though one was defective and they were returned to Tillys direct not through the third party I was then charged a further fee of $298.41 HKD for return shipping.

I have continually requested the $298.41 HKD be reimbursed to me but Tillys refuse.I will never shop with this company gain and I suggest all other consumers avoid them at all costs.