Customer

Just what I needed, delivered on-time too.

One item was stated to be in stock but wasn’t, so had to be refunded a week later. Despatch took longer than we are used to these days, then Jadlam unfortunately trusted Royal Mail with delivery. Royal Mail ignored our delivery instructions again and left our parcel out in the rain instead of leaving it where we asked…

A superbly knowledgeable and helpful wine merchant. Recommended.

Super selection but I am still reeling from the £82 of unexpected additional charges to bring a case of your wine into the UK.

Great, personal, customer service

Insinkerator UK's service agent has this morning confirmed that Insinkerator is not providing service kits for its HC1100 boiling water taps, so owners like us have to buy a whole new tap assembly each time that the small rubber O rings in the tap valves age or fail due to limescale build-up.
This happens every 3-4 years for us.
This is really poor from a sustainability and a customer care perspective.

Insinkerator filters don’t stop the limescale, even when changed every 6 months, so the cheap tap valves fur up after 3-4 years. The cheap plastic valves are very hard to extract from the tap, so we have to pay £300 every 3-4 years for a new tap assembly. It’s simply a poor design. Then there are the 3-4 year tank splits. Best avoided after 4 tanks and 3 replacement tap assemblies.

Speaking to a real, well trained person has been a revelation. As an existing Octopus customer being encouraged to switch to Octopus Flux, your email & on-line "help" is painful and unnecessarily bureaucratic, asking for information & documents that Octopus already has in its possession.

By contrast, Matt is really knowledgable and helpful, making the switch a breeze.

Clear instructions, easy to use, fair price, sold car within 3 days

DWV communication and customer service approach up until the actual appointment was really very poor but once we got passed all DWV’s “customer management” systems and finally reached the technician who did the work, he was delightful and did a great job.

DWV are subcontracted via our dealer Marshall Skoda Bedford to repair alloy wheels. After Marshall's promises of 1 week when we bought the policy, DWV have offered 1 month's time as the earliest possible date. That's just unacceptably poor.

In several phases of work, Cawoods have installed a solar PV array, a Tesla Powerwall, a Zappi car charger and a Mixergy intelligent hot water cylinder for us.

Pricing has been consistently reasonable but what really matters is the quality of workmanship and Cawoods has been consistently superb. Since Kim's arrival, the quality of client communication has also improved immeasurably from patchy to very good indeed.

Consummate professionals. Highly recommended

This is the first time we have sold a car through carwow. The website is easy to navigate, instructions for preparing the car and taking photographs are good, though the wizzle website is even better in this respect.
The sale & handover process went really well.
2 main improvement points: a) carwow software needs to avoid confusion when two potential buyers bid the same amount; and b) be very clear whether the threshold price the seller is prepared to accept is a "Reserve" or a "Buy it Now". I thought it was a reserve, other users interpret it as a "Buy it Now". This really matters, as the carwow software seems to automatically accept bids above the threshold. The seller does not press an "I accept this bid" button.

Delivered on time but once again APC completely ignores the specified delivery instructions.

The mechanisms have failed on 3 of my CW watches. The latest uses CW's in-house automatic mechanism, the CH21. It is now on its FOURTH mechanism. Each has failed for a different reason. This indicates systemic design/manufacturing quality issues, not one-offs.
Worse, CW then charges £365 for the fourth mechanism and takes 12 weeks to turn it around.

The company should be embarrassed by such poor quality support to a loyal customer that it would apologise and not charge for its own failings.

Instead, no apology and just keep on charging. After a number of conversations with the company's Customer Service dept before authorising the replacement (the latest mechanism is far less than 5 years old), there has been no apology or movement from the company, so I guess this is the end of the road.

As disappointing as it is possible to be.

Great designs but poor quality and shocking customer service.
The mechanisms have failed on 3 of my CW watches. The latest uses CW's in-house automatic mechanism, the CH21. It is now on its FOURTH mechanism. Each has failed for a different reason. This indicates systemic design/manufacturing quality issues, not one-offs.
Worse, CW then charges £365 for the fourth mechanism and takes 12 weeks to turn it around.

Any decent company would be so embarrassed by such poor quality support to a loyal customer that it would apologise and not charge for its own failings.

Christopher Ward? No. Keep exploiting loyal customers. About as disappointing as it is possible to be.