Great designs but poor quality and…
Great designs but poor quality and shocking customer service.
The mechanisms have failed on 3 of my CW watches. The latest uses CW's in-house automatic mechanism, the CH21. It is now on its FOURTH mechanism. Each has failed for a different reason. This indicates systemic design/manufacturing quality issues, not one-offs.
Worse, CW then charges £365 for the fourth mechanism and takes 12 weeks to turn it around.
Any decent company would be so embarrassed by such poor quality support to a loyal customer that it would apologise and not charge for its own failings.
Christopher Ward? No. Keep exploiting loyal customers. About as disappointing as it is possible to be.
Reply from Christopher Ward
Thank you for taking the time to leave this review.
Please accept my apologies for the issues you mention below.
I would be interested to find out in more detail about the problems with your watches so please feel free to email me directly - james.wilson@christopherward.co.uk outlining the issues mentioned below and I will personally look into it.
Best Wishes,
Customer Services