United Kingdom
Review of Fresh Car
Jordon in the Sheffield area did an amazing job and will 100% using Fresh Car again! Easy to book online can’t fault nothing with this company
Reply from Fresh Car
Hello,
Thanks for taking the time to leave a review, We appreciate it!
So glad to hear you were happy with the service that was provided by Jordan and the overall experience of booking online.
Thanks for recommending!
Review of Farfetch
£10 for delivery and a week later still not arrived. First and last time I’ll be ordering from here.
Reply from Farfetch
Hi Mr RG,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide.
We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com.
FARFETCH
Review of LUKE 1977
Reply from LUKE 1977
Hi,
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Review of Premier Inn
I stay in Premier Inn most of the time because it’s my companies preferred choice. Completely hit and miss really, some are good some are below average with dated unclean rooms. You get to know the better ones over time but you get what you pay for.
Review of Sterling Insurance
Used them for years without issue or silly increase like most companies after the first year
Review of Sky
Always had Sky and now have the apparent all singing all dancing Glass. Rubbish really and crashes a lot of the time. Customer services are hit and miss depending on who you end up speaking with
Review of TUI
Nothing more to say than great service, great price. After using Tui for years only had 1 bad experience but they sorted it without putting up a fight like you have to these days with so many companies so I guess you can’t really call it an issue.
Reply from TUI
Hi Mr RG,
Thank you for your kind words and for being a loyal TUI customer over the years. We're so pleased to hear you've consistently received great service and value from us.
It's also great to know that when you did encounter an issue, it was resolved swiftly and without any hassle — exactly how it should be.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Review of AllClear Travel Insurance
Had a medical issue earlier this year which I’ve never had in my life so had to take out advanced medical insurance. Used Allclear and I have say they offered an unbelievable service for a good price in comparison to their competitors. I go away again later this year and certainly will be getting a quote from these first
Reply from AllClear Travel Insurance
Good morning,
We appreciate you sharing your experience. We're happy to hear that you received an unbelievable service at a good price when you needed advanced medical insurance. We'll be here to provide another quote when you're ready.
Kind regards,
Dylan
Review of ROLEX
Had loads of Rolex’s over the year and always happy with the timepieces but the past couple of years the build has slightly dropped off and the AD’s don’t really care
Review of Beats Electronics
Work away a lot so ordered the Beats Pill to replace my Bose and it was cheaper and the sound quality is just as good if not better
Review of Free Soul
Started the Green and seems to work well, so far so good
Reply from Free Soul
Hey there,
Thanks so much for your feedback – we’re really glad to hear you’ve started using the Greens and that things are going well so far!
It’s great to know you’re already noticing a positive difference – here’s to keeping that momentum going. If you ever have any questions or want tips on getting the most out of your blend, we’re always here to help.
Lots of love,
Team Free Soul
Review of Canada Goose
Purchased a lot of CG items in past and its an all round good brand apart from the slow customer service but hasn’t put me off
Reply from Canada Goose
Hi Mr RG,
We appreciate your review and are pleased to hear that our garments have provided you with wonderful memories over the years.
Please be assured that your feedback regarding our customer service is valued and has been duly noted. We are grateful for your continued support. Thank you for choosing Canada Goose.
Review of MMR Bikes
Ordered my first MMR mountain bike (x-bolt) and is a quality high end bike. Better than most bike specs for a cheaper price
Review of Pauls Cycles
Great experience and very helpful. Would definitely recommend
Review of On the Beach
Use on the beach 3-4 times a year, great easy service with no hassle
Reply from On the Beach
We appreciate you taking the time to leave us a five-star review! It's great to know you find our service easy and straightforward to use multiple times a year.
Thanks!
On the beach! 😊😍
Review of eBay
Sold an item and was returned ruined. Said it before but I will never use eBay again unless things get better for sellers
Review of Moncler
Nice jacket but slow service. I would still order in the future
Review of TAG Heuer
Great smartwatch and great price. The service is what you would expect from a high end brand.
Reply from TAG Heuer
Dear Mr RG,
Thank you for your wonderful feedback!
We're delighted to hear that you are pleased with your TAG Heuer smartwatch and the service you received.
We look forward to seeing you again.
Respectfully,
The TAG Heuer Team
Review of Mister Spex
Great price and great service. Would highly recommend
Review of Fiido
Bought a smart watch and a month later nothing arrived. Asked for a refund and was emailed saying it had been processed but still haven’t received the money back into my account now they’re ignoring me. Beware!
Reply from Fiido
Dear customer, hello!
We’ve received your feedback and apologize for the confusion during the refund process. When a package is intercepted for return after dispatch, the refund is typically processed once the warehouse receives the returned item. If you requested a refund before the package was delivered, our team would have initiated the interception and return procedure.
It’s possible there was a delay in the return logistics or communication regarding the refund status. To check the progress, please contact our support team at support@fiido.com with your order details. They will assist in verifying the return receipt and refund processing.
We value your rights as a customer and are committed to resolving this promptly. Thank you for your patience as we work to clarify the issue.
Fiido Team
