I spoke to a very helpful and very friendly member of staff at Mister Spex. The issue I raised was dealt with immediately and very professionally. THANK YOU!
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Review summary
Based on reviews, created with AI
Based on these reviews
Invited
It is important to have a tracking number for this kind of purchases. This time I had no way to track it.
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The package was delivered as per my expectations.Am fully satisfied.
Received my ray ban glasses on time , like it a lot
Mister Spex Berlin Alex and Mall of Berlin Staff are of great assitance, no doubt about that. HOWEVER, the commitment to an accurate production and delivery time is very poor. There were no transpar... See more
Company replied
the price is good. the service bad. the delivery unreliable. the interface to change details doesnt really work.
Company replied
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Excellent support. Quick and efficient actions. And delivery within a timely manner. Best part is, when I was missing one piece of information, I was provided an alternative way to get it then to have... See more
Extraordinary Service experienced from Mohammad in Hamburg AEZ. Many thanks for your friendly Support. You helped me a lot and I promise, I will buy my next glasses from you! Thank you very very much!... See more
The shipping takes forever,you don't get a tracking nr and they also don't offer express shipping. I've been waiting for my contacts for over 2 weeks now
Company replied
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Very professional, received constant updates. Would highly recommend. Packaging was perfect as well. Problem free shipping via DHL.
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The quality is good and delivered within the suggested timeframe
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Amazing service, I went for the eye test and also bought my glasses. The process was very smooth and the glasses were delivered within a week
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Super easy to order, free eyes test and delivery in less than 4 days!
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Everything was perfect..I would highly recommend this online shop
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Bought contact lenses. Website easy to use, service excellent.
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Precise and fast delivery. Product ideally packed!
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Product as per description, quick delivery, all perfect.
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Good quality, perfect match 👌🏽
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Everything was quick and easy. The next pair will be again by MisterSpex for sure!
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Gut prices, fast delivery.
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Very nice, Thanks for your service , Vasilios
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Prima shop for your contact lenses. Always ordering from here. It's cheaper. It has a bigger selection. And they ship it quickly. I am a returning customer For the customer support, thank god no ex... See more
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The sunglasses from ysl is super good!
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Top Service 👍👍👍
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Great service
I ordered sunglasses with prescription lenses and blue mirrored glasses. They are very very nice and I am so happy. Thank you very much for your help and cooperation.
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Alles lauft super
everything went very well. Ordering was easy and delivery in perfect time. Only positive comments from my side. I will surely use it again.
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Fast delivery, original product, well packaged
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Alles super. Klasse Laden
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Fast service, very good customer service, fast delivery. Amazing experience.
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nice and as described
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Cool! Great quality! Love it!
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Quick delivery. Perfect quality.
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Super Service
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Super Service
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Super service
hat alles gut funktioniert
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Nice sunglasses
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Top !!!!!!!!!!
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Amazing experience
Happy with the order
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……top!!…….
Danke! War gut
Great price and great service. Would highly recommend
Company details
About Mister Spex
Written by the company
WAS UNS ANTREIBT
Wir etablieren eine neue, zeitgemäße Art des Brillenkaufs – indem wir die Vorteile des E-Commerce mit Beratungsangeboten und Dienstleistungen beim Optiker vor Ort verbinden. Mehr Auswahl, bessere und transparente Preise in einem einfachen, intuitiven Prozess. Kurz – mit allen Services, die unsere Kunden brauchen. So kauft man Brillen heute.
UNSER VERSPRECHEN
Bei uns hat die Qualität der Produkte oberste Priorität. Daher achten wir in all unseren Prozessen vom Einkauf bis zum Versand für Sie auf Sorgfalt, Genauigkeit, handwerkliches Können und kompetente Partner. Das Ergebnis ist eine ausgezeichnete Qualität zu günstigen Preisen.
HOCHWERTIGE BRILLENFASSUNGEN
Wir verkaufen ausschließlich Originalware und beziehen Brillenfassungen von allen großen Herstellern. Darüber hinaus produzieren wir eine hochwertige Eigenmarke zu einem besonders attraktiven Preis. Derzeit bietet unser Online-Shop über 7.000 Brillen- und Sonnenbrillenmodelle von über 70 Marken, darunter Ray-Ban, Boss Orange, Prada und Tom Ford. Alle Brillenfassungen befinden sich bei uns im Lager und sind somit sofort lieferbar.
MARKEN-GLAS-QUALITÄT
Alle Brillengläser lassen wir individuell für Sie in Deutschland anfertigen. Dafür arbeiten wir mit weltweit führenden Glasherstellern zusammen, unter anderem mit Seiko Optical, Hoya Deutschland und Essilor.
PERSÖNLICHER SERVICE UND KOMPETENTE BERATUNG
Ihre Zufriedenheit ist einer unserer grundlegenden Unternehmenswerte. In unserem Service-Team arbeiten ausgebildete Augenoptiker und erfahrene Kundenberater, die Sie kostenlos per Hotline und E-Mail beim Brillenkauf unterstützen. Wir kooperieren in Deutschland, Österreich, der Schweiz und den Niederlanden bereits mit über 500 lokalen Augenoptikern in einem Partnernetzwerk. Sie können dadurch auch vor Ort kostenlos vielfältige Services wie Sehtests und Anpassung Ihrer neuen Brille in Anspruch nehmen.
Wir etablieren eine neue, zeitgemäße Art des Brillenkaufs – indem wir die Vorteile des E-Commerce mit Beratungsangeboten und Dienstleistungen beim Optiker vor Ort verbinden. Mehr Auswahl, bessere und transparente Preise in einem einfachen, intuitiven Prozess. Kurz – mit allen Services, die unsere Kunden brauchen. So kauft man Brillen heute.
UNSER VERSPRECHEN
Bei uns hat die Qualität der Produkte oberste Priorität. Daher achten wir in all unseren Prozessen vom Einkauf bis zum Versand für Sie auf Sorgfalt, Genauigkeit, handwerkliches Können und kompetente Partner. Das Ergebnis ist eine ausgezeichnete Qualität zu günstigen Preisen.
HOCHWERTIGE BRILLENFASSUNGEN
Wir verkaufen ausschließlich Originalware und beziehen Brillenfassungen von allen großen Herstellern. Darüber hinaus produzieren wir eine hochwertige Eigenmarke zu einem besonders attraktiven Preis. Derzeit bietet unser Online-Shop über 7.000 Brillen- und Sonnenbrillenmodelle von über 70 Marken, darunter Ray-Ban, Boss Orange, Prada und Tom Ford. Alle Brillenfassungen befinden sich bei uns im Lager und sind somit sofort lieferbar.
MARKEN-GLAS-QUALITÄT
Alle Brillengläser lassen wir individuell für Sie in Deutschland anfertigen. Dafür arbeiten wir mit weltweit führenden Glasherstellern zusammen, unter anderem mit Seiko Optical, Hoya Deutschland und Essilor.
PERSÖNLICHER SERVICE UND KOMPETENTE BERATUNG
Ihre Zufriedenheit ist einer unserer grundlegenden Unternehmenswerte. In unserem Service-Team arbeiten ausgebildete Augenoptiker und erfahrene Kundenberater, die Sie kostenlos per Hotline und E-Mail beim Brillenkauf unterstützen. Wir kooperieren in Deutschland, Österreich, der Schweiz und den Niederlanden bereits mit über 500 lokalen Augenoptikern in einem Partnernetzwerk. Sie können dadurch auch vor Ort kostenlos vielfältige Services wie Sehtests und Anpassung Ihrer neuen Brille in Anspruch nehmen.
Mister Spex - So kauft man Brillen heute
Written by the company
- Wir sind für dich da:
- Solltest du Fragen oder Probleme mit deiner Bestellung haben, kannst du unseren Kundenservice von Montag bis Freitag von 8 bis 18 Uhr unter der Nummer 030 325 000 50 telefonisch erreichen.
30 Tage Rückgaberecht
Bei Mister Spex darfst du es dir anders überlegen:
Ab Erhalt der Ware hast du 30 Tage Zeit, die bestellte Ware an uns kostenlos zurück zu senden, solltest du nicht zufrieden sein. Selbst bei individuell angefertigten Brillen erhältst du dein Geld zurück. Ausgenommen sind nur bereits geöffnete Kontaktlinsenblister.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- 030 325 000 50
- www.misterspex.de
4.2
Great
42K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the price is good - service bad
the price is good. the service bad. the delivery unreliable. the interface to change details doesnt really work.
September 30, 2025
Unprompted review
Reply from Mister Spex
Dear Customer,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that our service did not meet your expectations. We understand how disappointing that must be.
Unfortunately, your review lacks some key details that would help us understand and assess your concern more thoroughly.
To support you in the best possible way, we kindly invite you to contact our customer service directly. Together, we’ll surely find a solution that works for you.
We sincerely apologize for the inconvenience caused and hope to regain your trust.
Warm regards from Berlin,
Your Mister Spex Team
Invited
Very professional
Very professional, received constant updates. Would highly recommend.
Packaging was perfect as well. Problem free shipping via DHL.
August 25, 2025
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Instore experince and sales is good but worst delivery system
Instore experince and sales is good, but their delivery system is terrible , no clear updates when it will be delivered, i clearly mentioned to the employee that i will book only if it is delivered before my vacation , he assured it while booking, but till date no clarity , just some one week period mentioned in webiste nothing else, terrible wesbite experince too
July 30, 2025
Unprompted review
Reply from Mister Spex
Dear customer,
thank you for taking the time to review us here on Trustpilot.
We regret that we were apparently unable to fully satisfy you and that you were promised a shorter delivery time.
We apologize for the inconvenience caused and wish you a pleasant day.
With kind regards from Berlin,
Your Mister Spex Team
Do not use this company
Do not use this company. Went to buy Prada sunglasses & payment didn’t go through twice. Then my bank contacted me to say fraudulent transactions on my account. I will never use them again. Very concerning.
July 27, 2025
Unprompted review
Reply from Mister Spex
Dear customer,
Thank you for taking the time to review us here on Trustpilot.
We regret that we were apparently unable to fully satisfy you.
Unfortunately, your review does not contain any further information, so we are unable to process your feedback in a meaningful way.
If you would like to address your concern to us again, please contact our customer service team.
We look forward to your call.
We apologise for any inconvenience caused and wish you a pleasant day.
With kind regards from Berlin,
Your Mister Spex Team
The shipping takes forever,you don't…
The shipping takes forever,you don't get a tracking nr and they also don't offer express shipping.
I've been waiting for my contacts for over 2 weeks now
June 22, 2025
Unprompted review
Reply from Mister Spex
Hello Ana Maria,
Thank you for taking the time to rate us.
We are all the more sorry that we could not convince you and apologize.
We would be happy to help you with your request.
Please get in touch with our customer service team.
We wish you a pleasant day.
With kind regards from Berlin,
Your Mister Spex Team
Invited
The status said it’s delivered but it…
The status said it’s delivered but it wasn’t delivered. I contacted customer service chat and it said the delivery is taking longer. I don’t know what information to believe. Please provide consistent information.
July 4, 2025
Reply from Mister Spex
Hello dear customer,
Thank you for your review.
We were happy to check your order and according to our records, the order was delivered to you on 30/06/2025.
We apologise if this is not the case.
In this case, please contact our customer service again.
We look forward to your call and will be happy to help you.
We apologize for any inconvenience caused and wish you a pleasant weekend.
Kind regards from Berlin,
Your Mister Spex team
Invited
Great price and great service
Great price and great service. Would highly recommend
June 17, 2025
Unprompted review
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They try to flog you extras after you have ordered and they won't process it until you answer their email, which I missed
I designed my prescription sunglasses, paid for them, recieved my confirmation email, just in time for going on holiday, everything seemed to be going smoothly.
Then I recvieve an email several days later informing me they won't start producing them until I accept or decline some extra lense upgrades. If I wanted upgrades, I would have asked for it during the design process.
So now my glasses wouldn't arrive in time for my holiday and I had to cancel my order and look to see if there is another company that will produce them to arrive in time. Ridiculous.
I will update this if I have any problems recieving my refund.
Edit: After the response from Mr Spex I feel I should clarify that I am here to inform people of the shoddy business practice of trying to squeeze extra money from a customer who has already paid for goods and was expecting them within a set timeline.
Had you read my review properly you would see there is nothing you can do. I was informed by your customer service advisor that the waiting period to recieve my glasses starts after I have responded to your upgrade offer, which is too late.
This is a quote from the confirmation email:
'Thank you for placing your order with Mister Spex.
We received your order on 31.05.2025 and will process it further for you as soon as possible... Your order is expected to be delivered in 7-15 workdays. '
Today is 04/06/2025, I was advised I would have to wait upto another 15 days, by which time I'll be in Thailand spending my £90 refund on rum and coconuts and squinting away from the sun
June 4, 2025
Unprompted review
Reply from Mister Spex
Hello dear customer,
Thank you for taking the time to rate us here on Trustpilot.
We regret that we were apparently not able to fully convince you.
Unfortunately, your review does not contain any further information, so we are unable to process your feedback appropriately.
If you would like to address your concerns to us again, please contact our customer service team.
We look forward to your call.
We apologise for any inconvenience caused and wish you a pleasant day.
With kind regards from Berlin,
your Mister Spex Team
Invited
Everything was perfect..I would highly…
Everything was perfect..I would highly recommend this online shop
May 24, 2025
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They played me as pig in the middle…
They played me as pig in the middle between them and Royal Mail. They told me my item was delivered which was a blatant lie and refused to do anything with Royal Mail to enable me to get my item
I have begun chargeback with my Bank which is covered by section 75 protection
No email was ever received and all I got was more nonsense about not being able to check on Royal Mail website which was working normally as I used it to find out that Royal Mail was also lying to me.
I instructed Royal Mail via X (receipt confirmed) to return the item to you as they apparently sent it to a Post Office a couple of miles away...BUT as I am medically prevented from leaving my home for a couple of months, the item might as well be in Japan.
The item was meant to be delivered directly to me (screenshot retained) and as it wasn't, that constitutes a fundamental breach. The item was not and has not been delivered to me and Mr. Spex categorically refused to assist in anyway and so my review stands as a company that will not help it's clients is not worth doing business with
May 28, 2025
Unprompted review
Reply from Mister Spex
Dear Steven,
Thank you for your review.
We have gladly checked your order and were able to ascertain that our responsible specialist department has already sent you all the information by e-mail.
If you have not received the message, please also check your spam folder.
We apologise for any inconvenience caused and wish you a pleasant weekend.
With kind regards from Berlin,
your Mister Spex Team
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Top !!!!!!!!!!
May 14, 2025
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Got my prescription wrong 3 times
Got my prescription wrong 3 times. So I returned the glasses 3 times, because what they made was not what the prescription said. Every delivery I waited for more than a month. Then they started being rude in the store, even though I wanted to buy glasses from them still. They did not want to recognise the prescription from my ophthalmologist doctor. Amateurs.
March 15, 2025
Unprompted review
Reply from Mister Spex
Hello,
Thank you for your review.
We sincerely apologize for the inconvenience caused. We take your feedback very seriously and continue to work on improving our service.
Best regards,
Your Mister Spex Team
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