On the Beach Reviews 80,283

On the beach side of things was very good. Communication was great. The BE Hotel was not as good as described. Two things to be aware of, if you arranged transfers through on the beach they do not d... See more

Have always found booking our many family holidays with you guys pretty straight forward and easy. This time I found it a little bit stressful and time consuming when it come to booking our own fligh... See more

Really easy booking, fab choice of hotels, budget options good too. Really difficult to contact when you have an issue, but have found their messenger service on Facebook absolutely spot on, helpful a... See more

Love Turkey to start with, Hotel was good except for the all inclusive bar, didn't know how to make drinks, my first gin n tonic was like iced water, didn't get much better further into the holiday... See more

It’s the first time I’ve ever booked a holiday abroad and received a message to say that our inbound flight has been cancelled. Feeling very anxious I contacted on the beach and within 30 minutes Joan... See more

I first used OTB 15 years ago booking a family holiday and have used them many times since and have just booked another trip to Thailand. I have had a minor issue once in 2016 when I had a problem ch... See more

I didn't find it 100% easy to book on my first go, but managed it. Information on hotels and resorts is lacking, and incorrect: but it is on all package holiday providers. Didn't like how everythi... See more

I dealt with Darcy K from Flight Ops. She was super efficient and friendly and sorted my cancelled flight for me, amending my hotel and transfer accordingly. She made the process very straightforward.... See more

We booked through OTB again for a week away in Spain, mainly because of the simplicity and the great deals and hotels they offer. Yet again the booking process was easy, but the booking was left at... See more

Jasmin K absolutely changed today's outcome. Before this point, I was unhappy, disappointed and feeling entirely let down. I had spent 4 hours and 2 conversations waiting for support. Finally, w... See more

After a panic today because of the wrong hotel being booked, and it showing as unable to change on manage my booking, I spoke with Olivia D who was so helpful and patient and really reassuring to let... See more

I have booked several time now with on the beach and each time I have not been disappointed, the service is amazing and really affordable holidays. I had a few issue with some of my most recent bookin... See more

Really easy to search and book our holiday. The payment options are brilliant and a great way to purchase a holiday. Used OTB many times before and never fail to deliver first class.....thanks again... See more

Everything went as planned flights were good times with no delays .Hotel surpassed our expectations.Beautiful location good facilities very clean and the food was varied and enjoyable.Our room was com... See more

Still waiting outcome of issues which I have been told there is no given time frame for this was over 72 hours of sending messages through live chat. There is no one you can talk to directly... See more

I don't like the fact that unless you have an iPhone there's a charge for your booking to be completed. I spent all day trying to do this and finally in the last hour the representative I was speaking... See more

Online chat with Nathan re options to change holiday; he explained in detail about the costs incurred and that to start the process I would need to deal with the airline to amend flights to new dest... See more

The only down side is there being no phone number to make amendments to bookings. But that said when we did manage to speak to someone via telephone they couldn’t have been anymore helpful. All in a... See more

I have had frustration over access to the app which I have resolved however had an offer got 100 Amazon voucher that is proving to be a challenge to get . Could have a facility within app that rewar... See more

Got off to wobbly start with sun express and luggage. However on the beach were fantastic and resolved the issue within 2 days of me arriving in turkey. Connor and the rest of the people I spoke to w... See more

Booking process was no problem but now I am trying to get my outbound boarding passes (for tomorrow) and Jet 2 says the booking belongs to someone else. I have requested access with no response from ‘... See more

I'm writing this review before going on holiday, about the experience of booking the holiday only. I've searched all major online holiday companies and found on the beach to have the best options avai... See more

Always really helpful sorted my queries/cancelled flights out in a few minutes without any problem found alternative flights. Have been using on the beach for a few years and always recommend good web... See more

All in all the experience of picking, booking our holiday was great. However, maybe a heads up on currency exchange dos and dnts would be helpful. Found out we can't buy the currency until we get ther... See more

Booking the holiday was fairly straight forward. I did not like being faced with information that the deposit to be paid was linked to paying more for the holiday later in the booking process. I... See more

Stephanie from Operations Was absolutely amazing and helped me sort out what Ryan air had messed up she was so helpful giving me lots of options and finding the perfect one for me and my family ! now... See more

Disliked that you cant actually speak to anyone only chat so for that reason probably wouldn't book again as it took me 4 times going through the chat to actually sort my problem.altough it was sorte... See more

Very easy to navigate, smooth check out and I had a great time overall as it was all inclusive. Would definitely use on the beach again! Was just browsing for cheap and all inclusive holidays and this... See more

we had a problem with our booked hotel and location on our arrival in Tenerife. Called On The Beach in resort and spoke to Catherine who was very happy to help us sort things for us. Understood our p... See more

Rikiah was absolutely lovely and answered my query straight away and has offered to go over and check things for me and email me a response! Absolutely amazing and completes your query without hesitat... See more

I use OTB all the time for our short trips, have done for years and never had one single issue. Even when a trip was chance during Covid, my entire balance was refunded within days.

Couldn’t access my booking however, went onto the live chat and Caitlan couldn’t be more helpful. She managed to help me gain access and now I can enjoy my holidays.

Had to make a last min passenger change and parking car reg change, travelling tmrw! All sorted on a live chat with a very helpful and friendly Olivia D

Good easy to use website. Prices were very good. Only thing that puts me off is that there is no luggage included, got to add transfers in. It would be so much easier to have this added onto total. I... See more

Had an issue with the revolut business thing. Got onto the online chat just after 8am, in contact with Tom W shortly after and within minutes everything was sorted! Can’t sing his praises enough :)

This is the second time I’ve used On The Beach and I’ve not had a bad experience. Customer service were a great help when reached out. I look forward to my next stay. The app is easy to navigate throu... See more

I found it difficult as I recived emails from you about changs but didn't have Internet to read the. The holiday was very nice, but the walk fir me to the beach was too far.

Very good booking process and once booked all paperwork and information was sent through on email very quickly. Would recommend On the beach 🏖️

Jessica was wonderful. I had an issue I’ve been trying to sort for over a week, and she’s the first person to really help me. She was friendly and supportive and quickly found me a resolution! Thank... See more

Surprised how good a price we got to Benidorm. Booked 1 Case only. Seats also. Transfers Hotel Teesside. Money we saved traveling to Newcastle we went AI . Onthebeach was the best price out o... See more

Very easy to use, all very straightforward and all your options are clear to easy to change times dates board etc… quick confirmation and great prices!

Really easy to book with OTB. Only thing I didn't understand was when it comes to payment I input my details and once done I then received an email and text with a link to pay. Other than that, gr... See more

Spoke with the live chat as I had some queries about our booking. Spoke with Sim. She was helpful and helped me to understand some information on our booking.

Prices decent, spreading the cost and paying is decent. Difficukty adjusting a booking if I want to add people on. A full week for a response

My Beach Buddy Niall C was so so helpful and very pleasant 😀 He resolved my issue with no hassle at all.

lisa was a brilliant adviser answered all my questioned and put me at ease! highly recommended she’s a credit to the company

I always use OTB for my holiday bookings. Its easy to use, flexible payments, and great choice of holidays and flights.

Book most of my holidays through in the beach never had any issues. Would recommend easy site to use

Great website offers the best prices and options with luggage included from all the other websites