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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the bags, highlighting the excellent materials, sturdy construction, and well-made details. Consumers appreciate the stylish designs and the practicality of the bags, noting the ample space and clever organization with multiple pockets. People find the bags versatile for various uses, including work, travel, and everyday activities. The customer service receives high marks, with reviewers noting prompt and helpful responses to inquiries. Consumers are pleased with the delivery service. While opinions on the order process are mixed, the overall sentiment remains positive due to the quality of the product and the responsiveness of the company.

Based on these reviews

Rated 5 out of 5 stars

I just received the Sac a Dos,” backpack. (Noir). It is absolutely beautiful and totally comfortable. (I have problems with my neck and back so traditional handbags and many backpacks are difficult... See more

Rated 5 out of 5 stars
Verified

I think these bags are both very beautiful and of good quality. The finishing is amazing. I particularly love the multiple pockets. I’ve bought four bags in total but I will get more.

Company replied

Rated 5 out of 5 stars

Not only is the product well-made stylish very very easy to open and close so I will actually use it, but they have the absolute best customer service. I wrote to them asking about different colors... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process went well, no problem with the service, nicely packed, fast delivery. The bag is beautiful, I recommend this company.

Company replied

Rated 5 out of 5 stars

Loved this bag (Medium) & will, most likely, purchase a smaller size also. Love the well made seams, multiple pockets, 2 straps & light weight, even when bag is full. It took a longer time, then expec... See more

Company replied

Rated 5 out of 5 stars

The quality of the merchandise is everything I was expecting from the information on their website. The color choice is exciting and fun. Shipping from Paris to the U.S. took a bit longer than I expec... See more

Company replied

Rated 5 out of 5 stars

Can be overstuffed easily(lol) and still not heavy! I traveled for two weeks, 7 flights, 4 cities. 2 complete changes of clothes, makeup, medications,paperbacks, extra tees, 2 boxes of cookies, sw... See more

Rated 5 out of 5 stars

After a decade I needed to retire the best bag I ever had and spent the past 6 or 7 years searching, buying something unsatisfactory. Then I found this, the bag of my dreams. The construction and qu... See more

Rated 4 out of 5 stars

Was skeptical at first due to being mislead on other social media. Read a lot of the reviews. Really looked into the materials. Finally decided to give one a try. I ordered the small based... See more

Rated 5 out of 5 stars

The bags are beautiful— excellent quality, incredible value for the money, sturdy and fashionable and easy to dress up or dress down, I bought several and I love them all. But what really stands out a... See more

Rated 5 out of 5 stars

Update: I was contacted by the company and the situation was completely rectified. So I have switched my 1 star to 5. I ordered a Pont-des-Arts medium bag in the color brick. It was delivered to... See more

Company replied

Rated 5 out of 5 stars
Verified

It was easy to order and pay for my bag. It arrived in Italy in 4 days and it is exactly as I expected. Materials and details are perfect, the colour exactly as show in the picture. I recommend Zede p... See more

Company replied

Rated 5 out of 5 stars

Love my bag, and customer service is excellent when an issue came about. This is a small company but they are definitely for costumer satisfaction. I’ve purchased two bags and they are wonderfully mad... See more

Rated 5 out of 5 stars

I wish I could give these stunning bags 10-stars. The quality and workmanship is outstanding. I ordered a Medium in black and a Mini in beige, and they are both solid gorgeous! Kudos, ZEDE Paris. I wi... See more

Rated 5 out of 5 stars

Delivery was very slow but the company acknowledged this, and refunded the postage. I love the bag!

Company replied

Rated 5 out of 5 stars
Verified

Love, love, love the bags. Delivery to Germany was annoying, though, because I could not choose delivery to my home adress. It was delivery to a "pick up" place 45 Minutes away only and I had to go th... See more

Company replied

Rated 3 out of 5 stars

The size is great and will help in only carry on for travel. However. I ordered black and the color isn't true. Also there are no leather handles only canvas which isn't the way it is described. Simil... See more

Company replied

Rated 3 out of 5 stars

Whilst I'm very happy with the bag, it's well made and good quality, I'm disappointed that the product is actually made in China. With the plugging of all things French I foolishly expected it to be F... See more

Rated 5 out of 5 stars

I ordered the bag and there were some issues with delivery. Contacting the delivery company didn’t do any good. But ZEDE was able to help. They responded to my messages with promptness. And I got... See more

Rated 5 out of 5 stars
Verified

Bag with excellent finishing, beautiful, comfortable, secured with a zipper so it’s safe. Really nice, definitely the right product at a fair price. Highly recommended!”

Company replied

Rated 5 out of 5 stars
Verified

Great quality products that are beautifully designed and that I use every day. Also wonderful customer service.

Company replied

Rated 5 out of 5 stars

The company offers incentive discounts on first purchases. Then will offer discount on another purchase. The bag is well made. The leather is real per label. Heavy duty. Cute. The mini is plenty big f... See more

Company replied

Rated 5 out of 5 stars

Leather bags are ruined when one drop of water gets on them - and I’ve been searching for something edgy and stylish that’s weather friendly….ZEDE made my dreams come true!! I bought two bags and the... See more

Rated 5 out of 5 stars

I was delighted with the medium bag -- so much room cleverly organized and stylish. I love the over-the-shoulder strap and more than enough space to organize all my stuff. It really works for me.

Rated 5 out of 5 stars

This is the perfect bag! I was torn between the regular and medium sizes and ordered the medium. It’s just right. Large but not too large. Lots of pockets. And so chic. Think I’ll order another color... See more

Rated 5 out of 5 stars

Absolutely beautiful bag. It’s going to be perfect for taking everything I need to classes in the autumn. Arrived in good time. Well packed.

Company replied

Rated 5 out of 5 stars
Redirected

My bag has arrived today. It took little bit longer since it has to be made. More than happy with gray-bleu color and the size, Mini. Workmanship is top quality, and details tres shick. Very goo... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love these bags. Strong, great quality and look so good. Have got various bags in different colours.

Company replied

Rated 4 out of 5 stars

The bag is incredible. Stylish, elegant and practical. The bag is excellent quality and excellent value as I feel it will last for years. I absolutely love it! Thank you.

Rated 5 out of 5 stars
Verified

Zede bags are fantastic, exactly as I imagined. The Zede team responded immediately and did everything I needed to resolve the issue. Awesome experience!

Company replied

Rated 5 out of 5 stars
Verified

I love the new bags! I ordered the normal and middle pont-des-arts bags. They are very spacious and versatile. Exactly what I was looking for. And they seem very sturdy. I really recommend this bags!... See more

Rated 5 out of 5 stars

The quality of this bag is amazing. Size is good for in town, but this bag is going with me on my next vacation as well! Good service with a nice delivery time!

Rated 4 out of 5 stars
Verified

The bag is beautiful and useful with enough place and dividers , the only neutral is that it took 2 weeks to arrive .

Rated 4 out of 5 stars

My jean colored bag is exactly as shown, and the material is sturdy. I use it as my purse, but also put my laptop in it for days when I commute to the office.

Rated 5 out of 5 stars

I LOVE my Zede bag. LOVE it. I don’t know why people are complaining. It is large, roomy, stylish, durable and really practicable while still managing to look fab…

Rated 5 out of 5 stars

It was quite simple to order the products. It would be easier though if the site is in English as well. I am very happy with the bag I ordered - it is just what I needed as a teacher. The parcel was d... See more

Rated 5 out of 5 stars
Verified

I like the bag very much, it looks great, feels good to wear and is very practical eith many compartments

Company replied

Rated 5 out of 5 stars
Redirected

I received a bag "Pont des Arts" mini two days ago and I love it ! Now, I'm waiting for another one bigger... Your bags are really nice and practical. I love the quality

Rated 5 out of 5 stars
Verified

Excellent bag. The shoulder strap was missing and customer services responded quickly and sent free of charge.

Rated 5 out of 5 stars
Verified

I am very satisfied with the customer service and delivery. These bags are high quality products and they look amazing.

Rated 5 out of 5 stars
Verified

Great bag! High quality and good service… and found via instagram… I was sceptical but nothing to worry about!

Rated 5 out of 5 stars
Verified

A very spacious bag/handbag and a wonderful backpack with many pockets, extremely comfortable and great-looking

Company replied

Rated 5 out of 5 stars

Fabulous bag !!!!!!!! Chic, sturdy, very well made ,lots of colors to choose from !!! One request...I ordered it in black, but would LOVE it if you offered a deep rich BLACK Thank you !!!!!!

Company replied

Rated 4 out of 5 stars
Verified

I still did not receive my ordered item, and it's been a couple of weeks since I ordered... UPDATE: I did indeed receive my bag, and I love it!

Company replied

Rated 5 out of 5 stars
Verified

Quality bags, excellent finish, classic colours, classic design. Safe website, fast shipping.

Company replied

Rated 5 out of 5 stars

I love this bag!!!! Very high end construction, materials and details. Love all the pockets! I am amazed that I can carry my personal belongings as well as work items including my laptop. Well done!!... See more

Rated 5 out of 5 stars

Recently received the Zede Paris medium bag in blue grey. I love how well made the bag is. It is sturdy and expands a lot to fit whatever you want to carry (laptop, tab, novel, lunch box, water bottle... See more

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Company details

  1. Leather Goods Manufacturer
  2. Bag Shop
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Leather Goods Store
  6. Luggage Store

Written by the company

ZEDE crée des sacs dans un style urban chic inspirés du quotidien afin de faciliter les déplacements. Découvrez les collections Maroquinerie et Accessoires de mode en toile et cuir sur la boutique officielle ZEDE.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Questionable Business

Never delivered handbag. One month after the order still not received merchandise. Continue to get runaround from vendor. USPS says postage due and unpaid by vendor.
Will cancel order and lodge complaint with credit card company.

September 12, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Michael,

We’re truly sorry to hear about your experience and completely understand your frustration. Please know that this is not the experience we aim to provide, and we’d love the opportunity to make it right.

We’ve checked our system using the name on this review but unfortunately couldn’t find an order or any email communication under your name. To assist you properly and resolve this as quickly as possible, we kindly ask that you reach out to us directly:

If you ordered from our Paris/Europe store, please email us at: contact@zede-paris.com

If you ordered from our International store (US, UK, Australia, or Canada), please email: contact-international@zede-paris.com

Please include your order number or the email address used for the purchase so we can locate your order right away and assist accordingly.

We are here to help and truly want to resolve this for you. Thank you for your patience, and we hope to hear from you soon.

Warm regards,
ZEDE Paris Team

Rated 5 out of 5 stars

BEAUTY, COMFORT and STURDY

I just received the Sac a Dos,” backpack. (Noir). It is absolutely beautiful and totally comfortable. (I have problems with my neck and back so traditional handbags and many backpacks are difficult to use)
The photos online don’t do this backpack justice! It has great inner compartments and is made of quality material. I look forward to using forever!
The way, the ordering process was flawless. I was kept up to date on the shipping and was even able to provide special instructions for delivery as to when/where I wanted the item delivered! EXTREMELY HAPPY with the product and the delivery

October 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Beautiful bag.

The whole process went well, no problem with the service, nicely packed, fast delivery. The bag is beautiful, I recommend this company.

September 18, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hi Maria Pamela,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you had a smooth experience from start to finish and that you love your new bag. Your recommendation means a lot to us.

We look forward to welcoming you back soon!

Warm regards,
ZEDE Paris

Rated 5 out of 5 stars

Good experience

Delivery was very slow but the company acknowledged this, and refunded the postage.
I love the bag!

September 23, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Clare,

Thank you for your honest feedback. We sincerely apologize for the delay in delivery and appreciate your understanding.

We’re delighted to hear that you love your bag, and we truly value your support. Please don’t hesitate to reach out if there’s anything we can do to assist you further.

We look forward to serving you again soon.

Warm regards,
ZEDE Paris

Rated 5 out of 5 stars
Verified

I think these bags are both very…

I think these bags are both very beautiful and of good quality. The finishing is amazing. I particularly love the multiple pockets. I’ve bought four bags in total but I will get more.

September 24, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hi Maria Cristina!

Thank you so much for your kind words and for being such a loyal customer!

We’re genuinely happy to hear that you’re enjoying your bags and we’re truly grateful for your support.

We look forward to welcoming you back again soon!

Warmly,
ZEDE Paris

Rated 5 out of 5 stars

Worth the money

Beautiful bag, with ample room and wonderful construction!

October 6, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Beth,

Thank you so much for your kind words and positive feedback!

We’re truly grateful for your support and thrilled to hear that you’re enjoying your bag. Knowing that you appreciate the design, space, and quality means a lot to us.

Your satisfaction is what we strive for, and we’re so glad to have you as part of the ZEDE Paris community.

Warm regards,
ZEDE Paris Team

Rated 5 out of 5 stars
Verified

Great quality

Great quality products that are beautifully designed and that I use every day. Also wonderful customer service.

September 17, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hello,

Thank you so much for your kind words.

It truly means a lot to us to know that you're enjoying your bag every day. We put great care into both the design and the experience, so hearing this kind of feedback is incredibly rewarding.

We’re truly grateful for your support!

Warm regards,
ZEDE Paris Team

Rated 5 out of 5 stars
Verified

Keep up the good work!

Good communication, very good timing, very good quality for the products.

September 15, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hi Lavinia,

Thank you for your kind feedback!

We’re glad to hear you’re happy with both our service and product quality. We truly appreciate your support and will keep working hard to meet expectations.

ZEDE Paris Team

Rated 1 out of 5 stars
Redirected

Two Bags Purchased - Not Received, No Support

I ordered two bags on September 12 and still haven’t received them. Shipping time was 3-7 business days. Zede’s customer service only replies sporadically by email and keeps blaming USPS. But USPS has confirmed that the tracking number Zede gave me belongs to a package going to an entirely different state.

Zede now claims the package was delayed for a USPS “fraud inspection” but is back in transit. That’s false—it still shows stuck in Chicago, nowhere near me.

Meanwhile, Zede only responds every few days and has done nothing to make it right. At minimum, they should have replaced my order with expedited shipping.

At this point, does bag quality even matter if the company won’t stand behind its products or resolve shipping failures?

September 26, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Melissa,

We’re truly sorry for the experience you’ve had and completely understand how frustrating and disappointing this situation has been. Please accept our sincere apologies for the delay and lack of clarity around your shipment.

Unfortunately, the issue you're experiencing is part of a wider disruption within USPS that has affected multiple shipments—not just ours. What’s happening in your case is that your package was temporarily held for an additional USPS inspection, something they refer to as a "postage assessment." While it's intended to prevent shipping fraud, this process can result in unexpected delays, and unfortunately, it's completely out of our control.

That said, after continuous tracking and investigation, it now appears that USPS has unfortunately lost your package. We deeply regret this outcome and understand how disappointing it must be.

We also want to clarify that—as we've stated in our email communication—the shipping label was correctly addressed to you, and your order was not sent to another state, despite what USPS may suggest. The tracking inaccuracies during these inspections are, again, part of the broader issue we're seeing with USPS at the moment.

That said, we absolutely agree that you deserve better support. We’ve reached out via email offering you a choice between a full refund or a replacement. As of now, we haven’t received a response, but we’re ready to take immediate action as soon as we hear from you. Please check your inbox when you have a moment.

Although this situation is out of our direct control, please know that we are taking it seriously. We are already working closely with USPS to improve how such issues are handled and to prevent this from happening again in the future. At ZEDE Paris, we are committed to providing high-quality products and reliable service, and we recognize this is an area where we must do better—and we will.

Thank you again for your patience and for allowing us the chance to make things right.

Warm regards,
ZEDE Paris Team

Rated 5 out of 5 stars

Updated Review

Update: I was contacted by the company and the situation was completely rectified. So I have switched my 1 star to 5.

I ordered a Pont-des-Arts medium bag in the color brick. It was delivered to the US where I live. I used it for the first time 2.5 weeks after it arrived (Unaware of their 2 week return policy.) I was on vacation in Paris and so excited to have my new French bag! It transferred a pink color all over my tan pants and ruined them. I contacted Zede online and spoke to their bot who told me the team would contact me. No contact. So I went to the actual physical store in Paris and asked for their help. A refund, exchange anything that would mean I wasn’t out $125. They told me that since it was past two weeks (it was 3.5 when I contacted the bot) they wouldn’t do anything for me. Do not order unless you can afford to lose your money if there’s something wrong with your bag!

September 21, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Katherine,

We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused.

What you described regarding the color transfer is certainly not a normal occurrence with our bags, and we take such feedback very seriously. Our team continuously works to ensure the quality of our products meets high standards, and we're sorry this one fell short.

Upon reviewing our communication history, we can confirm that our team has since arranged a replacement as a resolution. We're grateful for the opportunity to make things right and truly hope that you’ll enjoy your new bag.

Thank you again for bringing this to our attention. While we understand how disappointing this situation was, we remain committed to learning from it and improving both our products and service.

Warm regards,
ZEDE Paris Team

Rated 5 out of 5 stars

Great company great products, and customer service

Not only is the product well-made stylish very very easy to open and close so I will actually use it, but they have the absolute best customer service.
I wrote to them asking about different colors and questions I had and they got back to me in a couple days and it really helped me decide which color and also which size to order.
I already have another one on the way!
Seriously, great company great products.

September 26, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Lisa Ann,

Thank you so much for your kind words.

We're genuinely happy to hear that both the product and your experience with our team have met your expectations. It's important to us that our customers feel supported, especially when making thoughtful choices like size and color.

We truly appreciate your trust and your repeat order—it means a lot.

Warm regards,
ZEDE Paris Team

Rated 5 out of 5 stars
Verified

A very spacious bag/handbag and a…

A very spacious bag/handbag and a wonderful backpack with many pockets, extremely comfortable and great-looking

September 10, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hello,

Thank you for your wonderful review!

We truly appreciate your support and are glad to know you're satisfied with your purchase. It's always rewarding to see our products meet expectations. Thank you for choosing ZEDE Paris.

ZEDE Paris Team

Rated 5 out of 5 stars
Verified

Zede bags

Zede bags are fantastic, exactly as I imagined. The Zede team responded immediately and did everything I needed to resolve the issue. Awesome experience!

August 25, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hi Zuzana,

Thank you so much for your kind words! 💛 We're thrilled to hear that you love your ZEDE bag and that our team could assist you quickly and effectively.

Your satisfaction means everything to us, and we're so happy to know your experience was a great one. Feel free to reach out anytime — we're always here to help.

With gratitude,
ZEDE Paris

Rated 5 out of 5 stars

Perfect little coin purse

Perfect little coin purse. Great quality!

September 11, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Joan,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with your coin purse and its quality.

Your support means a lot to us!

ZEDE Paris

Rated 3 out of 5 stars

Short of description

The size is great and will help in only carry on for travel. However. I ordered black and the color isn't true. Also there are no leather handles only canvas which isn't the way it is described. Similar bags can be purchased for less at stores.

September 11, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Lorna,

Thank you for your feedback and we apologize if the color and the handle did not meet your expectations. To clarify, the handle is a mix of canvas and leather to ensure optimal comfort when worn.

Please reach out to us via email so we can look into the color and handle concerns and assist you further.

Thank you for sharing your experience.

ZEDE Paris

Rated 5 out of 5 stars
Verified

Fantastic bags

August 26, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hi!

Thank you so much for your wonderful review! We’re glad you find our bags fantastic.

We truly appreciate your support!

ZEDE Paris

Rated 5 out of 5 stars
Verified

Quality bags

Quality bags, excellent finish, classic colours, classic design. Safe website, fast shipping.

August 26, 2025
ZEDE Paris logo

Reply from ZEDE Paris

Hi Liselotte!

Thank you so much for your kind words and trust in ZEDE Paris. We’re delighted to hear that our commitment to quality and service has made a positive impression.

We look forward to continuing to provide you with stylish designs and a seamless shopping experience.

ZEDE Paris

Rated 5 out of 5 stars

Loved this bag (Medium) & will

Loved this bag (Medium) & will, most likely, purchase a smaller size also. Love the well made seams, multiple pockets, 2 straps & light weight, even when bag is full. It took a longer time, then expected, to receive, but well worth the wait! Thank you for your followup & concern for your customers

August 20, 2025
Unprompted review
ZEDE Paris logo

Reply from ZEDE Paris

Hi Judy,

Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love your ZEDE bag and that you’re considering getting another size. We truly appreciate your patience with the delivery, and we’re glad it was worth the wait.

Your support means a lot to us, and we’re always here if you need anything.

ZEDE Paris

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