I just received the Sac a Dos,” backpack. (Noir). It is absolutely beautiful and totally comfortable. (I have problems with my neck and back so traditional handbags and many backpacks are difficult... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Leather Goods Manufacturer
- Bag Shop
- Fashion Accessories Store
- Handbags Shop
- Leather Goods Store
- Luggage Store
Written by the company
ZEDE crée des sacs dans un style urban chic inspirés du quotidien afin de faciliter les déplacements. Découvrez les collections Maroquinerie et Accessoires de mode en toile et cuir sur la boutique officielle ZEDE.
Contact info
81 rue du temple, 75003, Paris, France
- 0142771716
- contact@zede-paris.com
- zede-paris.com
Replied to 64% of negative reviews
Typically replies within 1 week
The actual color of the product was…
The actual color of the product was very disappointing and since returning the product is very difficult, I kept it.
Questionable Business
Never delivered handbag. One month after the order still not received merchandise. Continue to get runaround from vendor. USPS says postage due and unpaid by vendor.
Will cancel order and lodge complaint with credit card company.

Reply from ZEDE Paris
BEAUTY, COMFORT and STURDY
I just received the Sac a Dos,” backpack. (Noir). It is absolutely beautiful and totally comfortable. (I have problems with my neck and back so traditional handbags and many backpacks are difficult to use)
The photos online don’t do this backpack justice! It has great inner compartments and is made of quality material. I look forward to using forever!
The way, the ordering process was flawless. I was kept up to date on the shipping and was even able to provide special instructions for delivery as to when/where I wanted the item delivered! EXTREMELY HAPPY with the product and the delivery
Beautiful bag.
The whole process went well, no problem with the service, nicely packed, fast delivery. The bag is beautiful, I recommend this company.

Reply from ZEDE Paris
Good experience
Delivery was very slow but the company acknowledged this, and refunded the postage.
I love the bag!

Reply from ZEDE Paris
I think these bags are both very…
I think these bags are both very beautiful and of good quality. The finishing is amazing. I particularly love the multiple pockets. I’ve bought four bags in total but I will get more.

Reply from ZEDE Paris
Worth the money
Beautiful bag, with ample room and wonderful construction!

Reply from ZEDE Paris
Great quality
Great quality products that are beautifully designed and that I use every day. Also wonderful customer service.

Reply from ZEDE Paris
Keep up the good work!
Good communication, very good timing, very good quality for the products.

Reply from ZEDE Paris
Two Bags Purchased - Not Received, No Support
I ordered two bags on September 12 and still haven’t received them. Shipping time was 3-7 business days. Zede’s customer service only replies sporadically by email and keeps blaming USPS. But USPS has confirmed that the tracking number Zede gave me belongs to a package going to an entirely different state.
Zede now claims the package was delayed for a USPS “fraud inspection” but is back in transit. That’s false—it still shows stuck in Chicago, nowhere near me.
Meanwhile, Zede only responds every few days and has done nothing to make it right. At minimum, they should have replaced my order with expedited shipping.
At this point, does bag quality even matter if the company won’t stand behind its products or resolve shipping failures?

Reply from ZEDE Paris
So...I can tell you about my experience when I have products
So, far, my item has not been delivered. Cannot say I'm satisfied, when I haven't seen or touched the products.
Updated Review
Update: I was contacted by the company and the situation was completely rectified. So I have switched my 1 star to 5.
I ordered a Pont-des-Arts medium bag in the color brick. It was delivered to the US where I live. I used it for the first time 2.5 weeks after it arrived (Unaware of their 2 week return policy.) I was on vacation in Paris and so excited to have my new French bag! It transferred a pink color all over my tan pants and ruined them. I contacted Zede online and spoke to their bot who told me the team would contact me. No contact. So I went to the actual physical store in Paris and asked for their help. A refund, exchange anything that would mean I wasn’t out $125. They told me that since it was past two weeks (it was 3.5 when I contacted the bot) they wouldn’t do anything for me. Do not order unless you can afford to lose your money if there’s something wrong with your bag!

Reply from ZEDE Paris
Great company great products, and customer service
Not only is the product well-made stylish very very easy to open and close so I will actually use it, but they have the absolute best customer service.
I wrote to them asking about different colors and questions I had and they got back to me in a couple days and it really helped me decide which color and also which size to order.
I already have another one on the way!
Seriously, great company great products.

Reply from ZEDE Paris
A very spacious bag/handbag and a…
A very spacious bag/handbag and a wonderful backpack with many pockets, extremely comfortable and great-looking

Reply from ZEDE Paris
Zede bags
Zede bags are fantastic, exactly as I imagined. The Zede team responded immediately and did everything I needed to resolve the issue. Awesome experience!

Reply from ZEDE Paris
Perfect little coin purse
Perfect little coin purse. Great quality!

Reply from ZEDE Paris
Short of description
The size is great and will help in only carry on for travel. However. I ordered black and the color isn't true. Also there are no leather handles only canvas which isn't the way it is described. Similar bags can be purchased for less at stores.

Reply from ZEDE Paris
Quality bags
Quality bags, excellent finish, classic colours, classic design. Safe website, fast shipping.

Reply from ZEDE Paris
Loved this bag (Medium) & will
Loved this bag (Medium) & will, most likely, purchase a smaller size also. Love the well made seams, multiple pockets, 2 straps & light weight, even when bag is full. It took a longer time, then expected, to receive, but well worth the wait! Thank you for your followup & concern for your customers

Reply from ZEDE Paris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.