Two Bags Purchased - Not Received, No Support
I ordered two bags on September 12 and still haven’t received them. Shipping time was 3-7 business days. Zede’s customer service only replies sporadically by email and keeps blaming USPS. But USPS has confirmed that the tracking number Zede gave me belongs to a package going to an entirely different state.
Zede now claims the package was delayed for a USPS “fraud inspection” but is back in transit. That’s false—it still shows stuck in Chicago, nowhere near me.
Meanwhile, Zede only responds every few days and has done nothing to make it right. At minimum, they should have replaced my order with expedited shipping.
At this point, does bag quality even matter if the company won’t stand behind its products or resolve shipping failures?
Reply from ZEDE Paris
Hi Melissa,
We’re truly sorry for the experience you’ve had and completely understand how frustrating and disappointing this situation has been. Please accept our sincere apologies for the delay and lack of clarity around your shipment.
Unfortunately, the issue you're experiencing is part of a wider disruption within USPS that has affected multiple shipments—not just ours. What’s happening in your case is that your package was temporarily held for an additional USPS inspection, something they refer to as a "postage assessment." While it's intended to prevent shipping fraud, this process can result in unexpected delays, and unfortunately, it's completely out of our control.
That said, after continuous tracking and investigation, it now appears that USPS has unfortunately lost your package. We deeply regret this outcome and understand how disappointing it must be.
We also want to clarify that—as we've stated in our email communication—the shipping label was correctly addressed to you, and your order was not sent to another state, despite what USPS may suggest. The tracking inaccuracies during these inspections are, again, part of the broader issue we're seeing with USPS at the moment.
That said, we absolutely agree that you deserve better support. We’ve reached out via email offering you a choice between a full refund or a replacement. As of now, we haven’t received a response, but we’re ready to take immediate action as soon as we hear from you. Please check your inbox when you have a moment.
Although this situation is out of our direct control, please know that we are taking it seriously. We are already working closely with USPS to improve how such issues are handled and to prevent this from happening again in the future. At ZEDE Paris, we are committed to providing high-quality products and reliable service, and we recognize this is an area where we must do better—and we will.
Thank you again for your patience and for allowing us the chance to make things right.
Warm regards,
ZEDE Paris Team