I was skeptical about buying a suit for $500. But I must say once received it was one of the best fitting suits. I own many luxury and premium suits that surpass $2000. X Suit materials and comfo... See more
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Well, let me lead by saying, the Xbriefcase is one of the best professional bags I've ever used. It's sleek, organized, and built to last. But the real thing I want to highlight is Xsuit's customer se... See more
I needed to return the jacket. The customer service bot Maria, supportATxsuitDOTcom is a NON-WORKING - EMAIL ADDRESS. I cannot get customer support to make a return. The SuitX return process is not fa... See more
Was skeptical at first about the on-line fitting and purchasing process plus, after years of tailored-suit purchases, I wondered how a suit could be ‘washable’ and still look good. The X Suit exceeded... See more
Company details
Information provided by various external sources
The World's First Limitless Suit. 100% Stretch. Stainless. Wrinkle Free.
Contact info
Wilmington, United States
- info@xsuit.com
- xsuit.com
4.3
Excellent
280 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
Verified
Absolutely Worth The Price
Honestly, I was hesitant because of the price, but after wearing it a couple of times, it’s worth every penny. It looks great and feels so comfortable, just like wearing loungewear but looking super sharp.
August 27, 2024
Reply from X Suit
Hi Marcus,
Thank you for sharing your experience! We’re thrilled to hear that you’ve found our suit to be a great investment. It's wonderful to know that it combines comfort with style, giving you that sharp look while feeling relaxed. We appreciate your feedback and hope you enjoy wearing it for many occasions to come!
Best regards,
xSuit Support Team
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Verified
xSuit has made my shopping a breeze
xSuit has made my shopping a breeze. The suit is top-notch, and their customer service is fantastic. They helped me choose the right size, and it fits perfectly.
August 24, 2024
Reply from X Suit
Hi Carter,
Thank you for your kind words! We’re delighted to hear that your shopping experience was seamless and that our team was able to assist you in finding the perfect fit. Your satisfaction means a lot to us, and we look forward to helping you again in the future!
Best regards,
xSuit Support Team
Verified
Best purchase this year
Absolutely LOVE this suit. It fits like a glove, and the stretch is incredible I can move so freely without any restriction. I'm never buying another suit from anywhere else.
August 26, 2024
Reply from X Suit
Hi Anthony,
Thank you so much for your fantastic review! We’re thrilled to hear that you love your suit and that it fits perfectly. It's great to know that the stretch and comfort allow you to move freely. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
xSuit Support Team
Fake money back guarantee
Fake money back guarantee
I bought a jacket. Xsuit's homepage says: "100-Day risk-free trial with money back guarantee". Furthermore, I was assured by mail and on the telephone that if I didn't like the jacket, I could, indeed, return it and get my money returned to my bank account. However, when I did return the jacket, they gave me a giftcard for their store and claimed that that was a valid way of honouring the money-back guarantee. But a giftcard is not the same as getting money returned to your bank account, which xsuit customer service promised me on the phone. I believe this is actually illegal.
You answer contains multiple errors.
First, while yo clearly state your money back guarantee under your normal products, you do not state that it doesn't count under the products that are on sale. You do not state it on the sale page, on the product pages or on the checkout page. There is no reason to believe that the money back guarantee stated on your front page doesn't count for items on sale. This is deception. You can only find this information when clicking the return policy link at the bottom of the checkout page. And I suspect that you have recently amended your return policy on the EU page - but you forgot to do it in your US page, where it still states,
"Refund policy
We offer 45 day exchanges and returns for items that are in new condition (unwashed, unaltered, free of stains or smells). Return shipping is free within the contiguous US. Returns must include all accompanying accessories and any free items that came with them. Upon approval, returns will be refunded to the original payment method. Shipping costs are non-refundable."
Second, you clearly do not take my feedback seriously since you refuse to take responsibility for a customer service employee lying to my face. I would never have bought the jacket if I had known you wouldn't refund me if I didn't like it.
There is nothing on your homepage I want. The quality of your suits is horrible now compared to the first versions. One of the reasons I returned the jacket was that it looked shabby and worn - even though it was supposed to be brand new. Come to think about it, maybe you actually sold me a used item.
I'd recommend that everyone stay away from this company.
June 3, 2024
Unprompted review
Reply from X Suit
Hi Claus,
Thank you for sharing your experience with us, and we sincerely apologize for any confusion and frustration you encountered.
We completely understand how the communication you received may have led to misunderstandings, and we regret any frustration this has caused. At xSuit, we always strive to be transparent, and we want to clarify our policy regarding clearance and final sale items.
For these items, our policy provides store credit in the form of a gift card rather than a direct refund. While this is stated on our website, we appreciate your feedback, as it highlights the need for clearer communication regarding our policies.
We value your trust and take your concerns seriously. While we are unable to issue refunds for final sale items, we hope the store credit will help you find something else you’ll enjoy from our collection.
Thank you again for your continued support, Claus. Please feel free to reach out if you have any further questions or concerns.
Best regards,
xSuit Support Team
My husband loves his suit
My husband loves his suit! It looks really nice on him. Quick shipping. We did have to get a smaller jacket but customer service was very helpful and the transaction was super easy. I do highly recommend.
July 11, 2024
Unprompted review
Reply from X Suit
Hi Brandi,
Thank you for sharing your experience!
We’re thrilled to hear that your husband loves his suit and that the exchange process went smoothly. It’s great to know that our quick shipping and customer service made the experience easy for you.
If you need any further assistance or have more questions, please feel free to reach out.
Warm regards,
xSuit Support Team
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xSuit has EXCEPTIONAL products and customer service
xSuit proactively reached out to me regarding an incomplete order and resolved all of my issues, even giving me store credit to ensure customer satisfaction which was unexpected and appreciated. Love the products, love the customer service.
July 3, 2024
Unprompted review
Reply from X Suit
Hi Gavin,
Thank you for your feedback!
We’re delighted to know that we could address your order issues and that the store credit helped enhance your experience. Your satisfaction is important to us, and we’re thrilled you’re enjoying our products and service.
If you have any more questions or need further assistance, please feel free to reach out.
Warm regards,
xSuit Support Team
Pleasure to do business with
Very helpful and accommodating support team. Props to Maria for their assistance!
July 3, 2024
Unprompted review
Reply from X Suit
Thank you for your kind words!
We're glad to hear that our support team was helpful and accommodating. We'll be sure to pass along your praise to Maria—she'll be thrilled to know her assistance made a positive impact.
If you need anything else or have any questions, please don’t hesitate to reach out.
Warm regards,
xSuit Support Team
I was truly disappointed by my…
I was truly disappointed by my experience. I'm starting a brand new clothing image and was hoping that I would do it with Xsuits, I was wrong.
I travel a lot and I missed the deadline to return them, honest mistake, in addition the pants were damaged en route and they refused to replace them for store credit.
There was no request for reimbursement, all I wanted was to return it for store credit. They could have done something that simple, I'm really bummed. Xsuits needs to honor its own policies.
June 30, 2024
Unprompted review
Reply from X Suit
Hi Christopher,
Thank you for reaching out to us and sharing your experience.
We appreciate your feedback regarding our return policy, and we understand your disappointment.
However, we would like to add that our return policy stipulates that all returned items must be in brand new condition to qualify for either a refund/store credit/exchange.
Despite already making an exception for your return beyond the 45-day window, as well as the absence of tags (which usually indicates an item's condition), our inspection process identified signs of use/damage in the items we received. Regrettably, we are unable to issue store credit in this instance due to the condition of the returned item.
Ensuring the quality and condition of our products is crucial to upholding our standards and fairness to all customers.
If you have any further questions or would like to discuss this matter further, please feel free to reach out to us. We appreciate your understanding and are here to assist you with any concerns you may have.
Best regards,
xSuit Support Team
I got the x suit air and it’s a real…
I got the x suit air and it’s a real game changer. Extremely comfortable and well made.
June 27, 2024
Unprompted review
Reply from X Suit
Hi Adam,
Thank you for your great feedback!
We’re delighted to hear that the xSuit Air is a game changer for you. Comfort and quality are at the heart of what we strive for, and it's wonderful to know that our suit has made such a positive impact.
If you have any more feedback or need assistance, feel free to reach out to us. We’re here to help!
Warm regards,
xSuit Support Team
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Beware - Horrible Customer Service and Refund Process
I recently purchased a suit from xSuit, and while the product looks and feels good, my experience with their customer service has been nothing short of a nightmare.
After ordering the suit, I found that the size did not fit and returned it on May 15, 2024. xSuit confirmed that the refund had been processed on May 22, 2024, stating it would take 2-3 days to reflect in my account. However, 21 days later, I still have not received my refund.
Throughout this period, xSuit has provided me with a series of false and misleading excuses:
On May 22, they sent me a PDF as "proof of payment," claiming the error was with my bank. This was completely false.
On June 2, they alleged that the issue was with their payment processor, iDeal, due to internal problems.
On June 10, they falsely stated that iDEAL was withholding the funds.
Despite multiple follow-ups, xSuit has been uncooperative and deceptive, making it an absolute battle to get my funds back. If the size does not fit, be prepared for a long and frustrating ordeal to recover your money. I urge potential buyers to be cautious and consider this risk before purchasing
May 22, 2024
Unprompted review
Reply from X Suit
Hi Corniel,
Thank you for sharing your experience with us.
We sincerely apologize for the delays and frustration you encountered regarding your refund. The unexpected technical issues we encountered significantly delayed the processing, and we understand how inconvenient this must have been for you.
Rest assured, we can confirmed that your refund had been successfully processed, and the funds have been released.
Once again, we apologize for any inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us directly.
Best regards,
xSuit Support Team
This is the best company ever
This is the best company ever. I was a little unhappy (probably my fault for not reading carefully) and they did everything quickly to make me happy. The suits are amazing. The shirts are ridiuclous. I will never buy a suit elsewhere.
June 10, 2024
Unprompted review
Reply from X Suit
Hi Xhulio,
Thank you so much for your amazing review!
We're thrilled to hear that you had a great experience with us and that we were able to resolve any issues quickly. It’s wonderful to know that you’re pleased with both our suits and shirts. Your satisfaction is our top priority, and we're honored to be your go-to for suits.
Thank you for your support and for choosing xSuit. If you ever need anything or have any questions, please feel free to reach out to us.
Warm regards,
xSuit Support Team
Nice bag, but..
Nice bag, but I bought it as a Kickstarter funding project and now I see the bag even cheaper on the website. It's always on sale for somehow. I feel a bit deceived.
July 26, 2023
Unprompted review
Reply from X Suit
Hi Akin Gülsen,
Thank you for sharing your feedback with us.
We understand your frustration regarding the pricing. We truly value your support as a Kickstarter backer and apologize for any disappointment caused. Our aim is to provide fair pricing while ensuring the highest quality for our products.
We appreciate your patience and understanding. If there's anything else we can do to make this right for you, please let us know. Your satisfaction is important to us.
Warm regards,
xSuit Support Team
Incredible suit and service
Incredible suit and service! The material is so comfortable. I'm a large athletic build guy and getting suits to fit and allow for any type of movement was impossible to find. The Xsuit is the first suit that allowed me to look great and feel comfortable. On top of that the customer service made it so easy to send in the jacket for a different size until I got the absolute perfect fit. So impressed!
May 6, 2024
Unprompted review
Reply from X Suit
Hi Shon,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you are enjoying the comfort and fit of your xSuit. It's wonderful to know that our suit has met your needs, allowing you to look great and feel comfortable. We designed our suits with flexibility and style in mind, and it's great to hear that they have made a difference for you.
We're also delighted that our customer service team could assist you in finding the perfect fit. Your satisfaction is our top priority, and we're glad we could make the process easy for you.
Thank you again for your kind words, and we look forward to serving you in the future. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Warm regards,
xSuit Support Team
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The customer service is excellent
The customer service is excellent. I had made an incorrect order and they were very responsive to cancel the order. One of the items did not fit properly, and again, they were very quick to issue a return label and refund. I would not hesitate to use XSuit for future purchases. Also, their product is very high quality with fast shipping!
May 31, 2024
Unprompted review
Reply from X Suit
Hi Thomas,
Thank you so much for your wonderful feedback!
We are delighted to hear that you had a positive experience with our customer service team and that we were able to assist you promptly with your order and return. Ensuring our customers are satisfied is our top priority, and your kind words mean a lot to us.
We're also thrilled that you are pleased with the quality of our products and the speed of our shipping. We look forward to serving you again in the future.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us.
Warm regards,
xSuit Support Team
Great experience and Great suit!!
1. Customer Service: Absolutely incredible. Super responsive and helpful. My order didn't work out and they were very quick with processing the refund. Nothing but great things to say about their customer service.
2. Quality of suit: The ads are spot on. This suit was EXTREMELY comfortable! Also, because its a thinner material, its a bit slimming.
3. Fit. I found the pants to run a bit long. I typically wear a 34x30 and had to go with an XS pant length with a size 34x28.
I plan to buy this product again in the future. High quality, flattering and comfortable.
May 14, 2024
Unprompted review
Reply from X Suit
Hi Steven,
Thank you so much for taking the time to leave such a detailed and positive review. We are thrilled to hear about your experience with our customer service and are glad that our team could assist you promptly with your order.
It's wonderful to know that you found the suit to be extremely comfortable and flattering. We strive to ensure our products meet the highest standards of quality, and your feedback reaffirms that we are on the right track.
We appreciate your note about the fit of the pants. Your input is valuable and helps us make any necessary adjustments to better serve our customers in the future.
We are delighted to hear that you plan to buy from us again. Your satisfaction is our top priority, and we look forward to serving you again soon.
Warm regards,
xSuit Support Team
Bad after sales service
I live outside US but gave my sisters address in US to save $35 international shipping charge. The size turned out to be big. It took me 4 months to get the shirt and returning is not easy. I asked them if I can get the same deal they gave at checkout so I can order the smaller size and they refused. Not great service I would say!
May 14, 2024
Unprompted review
Reply from X Suit
Hi Abu,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the size of the shirt and the return process.
We strive to provide excellent service to all our customers, and we regret that your experience did not meet our usual standards. We hope that extending the same deal we offered at checkout for a smaller size shirt has improved your experience with us. We appreciate your patience as we worked towards a resolution.
If you have any further questions or need additional assistance, please feel free to reach out to us at support@xsuit.com. We are here to help.
Warm regards,
xSuit Support Team
Since I discovered xSuit ... No going back
Since I discovered xSuit, I've practically replaced all my clothes with their products. I bought three suits from xSuit (charcoal, gray, and navy), along with seven shirts, four ties, an air jacket, two extra pairs of pants, and several undershirts. At this point, if xSuit has it, that's where I shop.
I've owned many high-end shirts and suits over the years, but none of them feel as good or have additional features like stretch, water repellency, and odor resistance. The shirts themselves are so comfortable that I sometimes sleep in them! At this point, I refuse to even consider fabrics that do not have stretch. I want to replace my entire wardrobe with xSuit's tech-made clothing, which brings me to my only complaint - the lack of more color options at the moment. For example, there were no purple, green, or red dress shirt colors available. I had to go to Hugo Boss, Sene, or other companies, which was unfortunate.
I cannot recommend this company more highly. It's amazing to see how coffee spills just slide off my clothes instead of me walking around with stains.
May 3, 2024
Unprompted review
Reply from X Suit
Hi andrei,
Thank you for your fantastic review! We're thrilled to hear that xSuit has become your go-to choice for all your wardrobe needs.
We're delighted that you're enjoying the comfort and functionality of our products. We understand your feedback about the color options, and we're actively working on expanding our selection to better suit your preferences.
We sincerely appreciate your support and loyalty. Looking forward to continuing to serve you with top-notch style and quality.
Warm regards,
xSuit Support Team
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Best suit hands down!!
I was a little nervous to buy a suit online, especially one so different from what I've bought in the past. It's been a while since I've bought a suit and I wasn't 100% sure about my current measurements. But I decided to buy the Xsuit 5.0 with a couple shirts to go with it. Wow did I make a great decision!!!
I received my ordered today and tried it on. Not only did I get the right fit, but it felt great. Of course I tried the water test and yup, it rolled right off. But I REALLY wanted to see how well it would stand up to some physical activity. It was about 80 degrees here today and I decided to do some martial arts, you know kicks, stretches, all that. And the suit was PERFECT for it. All-in-all it was able to stand up to anything I could think of. Since I just got it today, I haven't washed it yet, but I'd imagine that'll be fine as the craftsmanship showed no flaws that I could find. So yes, definitely worth it!
April 29, 2024
Unprompted review
Reply from X Suit
Hi Daniel,
Thank you so much for taking the leap and choosing xSuit for your suiting needs, especially when buying online can be a bit nerve-wracking. We're thrilled to hear that your experience with the xSuit 5.0 exceeded your expectations!
It's fantastic to know that you found the right fit and felt great in your new suit. We're glad to hear that it stood up to your rigorous physical activities and performed exceptionally well in various conditions. Our team takes immense pride in crafting garments that not only look sharp but also offer durability and functionality.
Your feedback regarding the craftsmanship is truly appreciated.
Thank you once again for choosing xSuit. We're delighted to have you as a satisfied customer, and we look forward to serving you again in the future.
Warm regards,
xSuit Support Team
Perfect suit and service
The suit is fantastic, most comfortable I've ever worn. And the customer service was fantastic! Th person who helped me was incredibly kind and helped me have a great experience.
April 8, 2024
Unprompted review
Reply from X Suit
Hi Malachi,
Thank you so much for your wonderful review! We're thrilled to hear that you love your suit and that you had a great experience with us.
We'll be sure to pass on your kind words to the team member who assisted you—they'll be thrilled to hear that they made a positive impact on your experience.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Regards,
xSuit Support Team
DO NOT BUY
Ordered the Xsuit 5 + two X-shirts.
After my order getting lost(?) received it after quite a wait. Jacket fits, put pants and shirts didn’t so I returned those.
My tracking said the return was delivered, but didn’t get a confirmation from Xsuit until I emailed them and they searched for 5 days…
Finally my exchange was confirmed and sent. However the package seems to be stuck somewhere again so I emailed them about it. Apparently this is normal BUT, they also casually mentioned my shirts were never found after my exchange, so they didn’t send those back! And they are not helpful at all about it!
The products are good but expensive, but if you have to make an exchange, apparently they make your items disappear and you lose a lot of money…
February 6, 2024
Unprompted review
Reply from X Suit
We sincerely regret the inconvenience you've experienced with your recent exchange order. It's disheartening to hear about the delays and complications you've encountered, and we understand your frustration.
We acknowledge that this does not meet the high standard of service we strive to deliver. We deeply regret any issues with the handling of your return and exchange, as well as the lack of communication regarding the status of your shirts. We genuinely apologize for any inconvenience or distress this may have caused.
Upon investigation with our team, we can confirm that the issue regarding your exchange was resolved, and your replacement items were successfully sent out. However, we understand that there may still be lingering concerns or additional assistance you may require.
Rest assured, we take your feedback seriously and are actively working to address the underlying issues to prevent similar occurrences in the future. If there are any other issues or questions you'd like to discuss, please don't hesitate to reach out to us. Your satisfaction is our priority, and we are dedicated to ensuring a positive resolution to any outstanding matters.
Once again, we apologize for any frustration or inconvenience caused and thank you for bringing this matter to our attention.
Warm regards,
xSuit Support Team
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