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Rated 5 out of 5 stars

I was skeptical about buying a suit for $500. But I must say once received it was one of the best fitting suits. I own many luxury and premium suits that surpass $2000. X Suit materials and comfo... See more

Rated 5 out of 5 stars

Well, let me lead by saying, the Xbriefcase is one of the best professional bags I've ever used. It's sleek, organized, and built to last. But the real thing I want to highlight is Xsuit's customer se... See more

Rated 1 out of 5 stars

I needed to return the jacket. The customer service bot Maria, supportATxsuitDOTcom is a NON-WORKING - EMAIL ADDRESS. I cannot get customer support to make a return. The SuitX return process is not fa... See more

Rated 5 out of 5 stars

Was skeptical at first about the on-line fitting and purchasing process plus, after years of tailored-suit purchases, I wondered how a suit could be ‘washable’ and still look good. The X Suit exceeded... See more

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Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

The World's First Limitless Suit. 100% Stretch. Stainless. Wrinkle Free.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

280 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

WORST QUALITY SHIRTS..

WORST QUALITY SHIRTS... I have ordered 2 shirts. The delivery was quick and I received the package from Hong Kong. Both the shirts are so light. So don't believe the ads or other reviews. The original worth is not more than $10. I have bought a few stretchable shirts far cheaper than XSUIT shirts. Don't waste your money.

January 16, 2024
Unprompted review
X Suit logo

Reply from X Suit

Thank you for sharing your feedback with us. We appreciate you giving our products a try, and we're sorry to hear that they didn't meet your expectations this time.

Could you please provide us with more details about what aspects of the shirts you found to be too light? Your insights are valuable to us as we strive to continually improve our products and provide the best possible experience for our customers.

We hope to have the opportunity to offer you something that better aligns with your preferences in the future. If you have any further comments or if there's anything we can assist you with, please feel free to reach out.

Warm regards,
xSuit Support Team

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Rated 1 out of 5 stars

Scam alert, refund took FOREVER…

Ordering suits online is never a good idea, because they will never fit as well as when you try them on at a store. Apart from that, their customer service is HORRIBLE. And their prices are completely ridiculous…

I sent my suit back, and until then the support was fast, replied within one day. I had to pay the shipping costs for my return myself, but that‘s ok. But the refund of my money took forever. It took more than three weeks for a confirmation of my refund, and even that was only after several emails and the threat of making a fraud complaint with my credit card provider.

Even worse: At some point the replies from customer service just stopped. They didn‘t reply to anything anymore. I still didn’t get my money back, but the refund was at least registered with my credit card provider.

Don’t buy this garbage, because it won‘t fit and you have to fight for a refund…

December 21, 2023
Unprompted review
X Suit logo

Reply from X Suit

We sincerely apologize for the challenges you encountered with your recent suit purchase. Your feedback is crucial to us, and we are truly sorry to hear about the difficulties you faced, both with the fit and the customer service experience.

We appreciate your understanding regarding the shipping costs for the return, and we acknowledge your frustration with the delay in processing the refund. It's disheartening to hear that our service fell short of your expectations, and we take this matter seriously.

We want to assure you that your concerns have not gone unnoticed. Our team has personally reached out to you to further assist with the resolution of your refund. We understand the importance of a timely and efficient process, and we are committed to addressing the issues you raised.

We sincerely value your feedback as it helps us identify areas for improvement. Our goal is to provide a positive and seamless shopping experience for our customers.

If you have any additional details or if there's anything specific you'd like us to address, please feel free to share more information in our ongoing communication. We are here to listen and work towards a satisfactory resolution.

Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we strive to make things right.

Sincerely,
The xSuit Team

Rated 5 out of 5 stars

5/5 Fantastic!

I first heard of the XSuit on Facebook.
I did a lot of shopping around, a good deal of research regarding others' experience and why this would be a good fit for me.
After receiving my dark blue 4.0, I found the trousers size to be small. Which was completely my fault as I did not follow the recommended sizing based off the site.
This leads into the most important part.. the customer service was Beyond Amazing. Maria made the exchange easier than I could have imagined. On top of that, she provided a code for a Veteran Discount after I provided proof of service with which I bought another suit, but this was the 5.0 version.
I am excited to receive and compare the two. But I have to say the 4.0 was unlike anything I've ever felt in clothing!
The product, the support, the value.
5/5 would recommend.

November 6, 2023
Unprompted review
Rated 2 out of 5 stars

This suit is cheaply made

This suit is cheaply made. It’s glued on the interiors, doesn’t have pickstiching on the lapels, and has cheesy plastic buttons with an X on it. The fit only works if you’re a stick thin guy, and it’s definitely a very traditional cut. It doesn’t live up to the promise.

October 3, 2023
Unprompted review
X Suit logo

Reply from X Suit

Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely appreciate your honesty, and we're genuinely sorry to hear that the suit did not meet your expectations.

We acknowledge your specific comments about the glued interiors, absence of pick stitching on the lapels, and the quality of buttons. We take these concerns seriously and understand the importance of delivering products that live up to our promises.

To address some of the issues you highlighted, we are excited to inform you that we have released the new, and improved xSuit 5.0, made with our proprietary TechWool blend. In this updated version, we have incorporated pick stitching in the lapels and replaced the old buttons with bullhorn buttons, aiming to enhance both the design and quality of our suits.

Your feedback is invaluable to us as we continually work to enhance the quality and design of our products. We are committed to addressing the issues you raised to ensure a better experience for our customers in the future.

If you have additional details or if there's anything specific you'd like us to address, please feel free to share more information. We are here to listen and are dedicated to making things right.

Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us improve our products and services.

Thank you for bringing this to our attention, and we hope you consider trying our xSuit 5.0 to experience the improvements we've made.

Sincerely,
The xSuit Team

Rated 3 out of 5 stars

Asian sizing for shirts on the 2.0, better to go with the 4.0

Asian sizing for shirts. The neck and sleeve were great and had a wonderful stretch but just a bit too snug through the chest and waist. Be careful on buying things on sale from them, they likely won't take them back. If you are a regular XL, you better get 3XL. Definitely NOT worth the purchase price.

After a lackluster initial customer service experience, and upon reading my review, the company made several attempts to change my mind. They elected to send a newer model shirt which was a significant improvement. I would still advise against the 2.0 version unless you are quite thin or going for that painted on look. So, for their efforts, 1 star turns into 3. It remains to be seen of I am brave enough to order more.

August 29, 2023
Unprompted review
X Suit logo

Reply from X Suit

We sincerely appreciate you taking the time to share your feedback regarding our shirts, and we want to express our gratitude for your honesty about our product. We deeply regret any inconvenience you encountered during your initial purchase and subsequent interaction with our customer service team.

Your insights are immensely valuable to us, and we are genuinely thankful for the chance to address the concerns you raised. Your reconsideration of your initial review in light of the improvements made is acknowledged and appreciated. Customer feedback is a cornerstone of our commitment to continuous improvement, and your comments will be shared with our dedicated product development team.

We understand the importance of sizing, and your cautionary note has not gone unnoticed. We are actively working to provide clearer guidance on sizing options for our future customers, ensuring that everyone has a positive experience with our products.

Should you choose to order from us again, we would be delighted to assist you in finding the perfect fit or addressing any other concerns you may have.

Thank you once again for sharing your thoughts. We genuinely look forward to the opportunity to serve you better in the future.

Sincerely,
The xSuit Team

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Rated 5 out of 5 stars

The suit fits great

The suit fits great! For reference I'm 5"8, 160lb. Athletic body type but with a bit of a beer belly. I ordered a 38 Short for the jacket, and 32/30 for the pants. I'm typically a 34/30 in jeans, but given the amazing stretching capabilities of the fabric, I thought it would be better to order a size down in the pants, and I'm glad I went with that decision. The suit fits perfect. No tailoring needed. This material feels super comfortable. I haven't washed it yet. I'll come back and leave another review after I've washed it a few times.

I'm already thinkin that I'm going to order one in every color. Hope Xsuit comes out with some more colors soon

July 20, 2023
Unprompted review
X Suit logo

Reply from X Suit

We appreciate you taking the time to share your thoughts on your xSuit purchase! It's fantastic to hear that the suit fits you so well and that you're enjoying the comfort of the fabric. Your decision to go for a size down in the pants based on the fabric's stretching capabilities was a smart move, and we're delighted that it paid off with a perfect fit.

Should you have any questions or need further assistance down the road, please don't hesitate to reach out. We're looking forward to hearing from you again once you've had the chance to wash and wear your xSuit a few times. Your continued support is highly valued by our team!

Rated 5 out of 5 stars

Impressively Perfect Fit and Complimentary Shirt: My Review of the X Suit

I recently purchased the X Suit and I must say that I am thoroughly impressed. The suit fits perfectly out of the box, which is rare for me as I have a hard time finding a suit that fits just right. I didn't even have to take it to a tailor for any adjustments.

In addition to the suit, I also received a free shirt which has received multiple compliments whenever I wear it. The quality of the fabric is top-notch and the fit is impeccable.

My only complaint with the X Suit is that I now need it in brown and tan as well, and I would also love to have shirts in a cream color to complete my wardrobe. Overall, I highly recommend the X Suit to anyone in need of a high-quality, perfectly fitting suit.

February 23, 2023
Unprompted review
X Suit logo

Reply from X Suit

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that the X Suit fits you perfectly right out of the box, and that you didn't even need to make any adjustments. We're also delighted to hear that you've received multiple compliments on the free shirt that came with your purchase, and that you're impressed with the quality of the fabric and fit of the suit.

We appreciate your feedback regarding your desire for more colors and styles in our product line, and we'll definitely keep that in mind as we continue to develop and improve our offerings.

Thank you again for choosing X Suit, and for recommending us to others in need of a high-quality, perfectly fitting suit. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Lives up to its name

Normally I refrain from commenting on anything, but the experience that xsuit gave me made it impossible to not comment on their amazing products and service. My initial suit was delivered to the wrong address and xsuit was completely willing to send me another one, even in a different color. When it has arrived, the product lived up to everything the company said. It was stretchy, lightweight, waterproof, breathable, and overall, incredibly comfortable. The lack of dry cleaning will definitely make this suit be considered incredibly cheap in the near future. Whenever I wear the suits, I receive nothing but compliments from my peers, and even my significant other could not take her eyes or hands off of me.

February 17, 2023
Unprompted review
X Suit logo

Reply from X Suit

Thank you so much for taking the time to write this amazing review of our products and services. We are delighted to hear that you had a great experience with xsuit, and we truly appreciate your kind words.

We are sorry to hear that there was an issue with the delivery of your initial suit, but we are glad to hear that our team was able to assist you in a timely and professional manner, even going so far as to offer you a replacement suit in a different color. We are thrilled to hear that the product exceeded your expectations, and that you found it to be stretchy, lightweight, waterproof, breathable, and comfortable.

It brings us great joy to hear that you receive compliments whenever you wear the suit, and that even your significant other is impressed with it. We take pride in providing high-quality products and exceptional service, and it's customers like you that make it all worthwhile.

Thank you again for your support and recommendation, and we look forward to continuing to provide you with the best possible products and service in the future.

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Rated 5 out of 5 stars

The suit is amazing

The suit is amazing, fits perfectly and is insanely confortable. i recommended to all my friends and received compliments about it

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM, STOP

SCAM! STOP!! Regardless of the reply they put in here about a refund, they abuse power. i have looked at reviews on here and the replies given by X however the replies are not what the customer or yourself will likely be faced with.

$600 suit and had to pay close to $225 for! Tax that they have written on the website to cover themselves, but this is in small print and not clear to see! Nor any rough examples to demonstrate.
The suit is then held ransom until you pay for the extra 37.5% in my case in the uk. The trousers look to have been stored in a container for months perhaps years and the creases don't come out. below is the quote of the response given. Do not buy guys/girls, I know the adverts look good, but they are not as advertised and not fit for the purpose they were bought.

"I should only warn you that you would not be reimbursed from the tax and duty fees. Plus you have to pay for the shipping costs of the returned parcel.

Then following our processes and depending on the warehouse's QC, there is a possibility of refund for the return costs but it is not guaranteed. It depends on wether the suit has indeed a defect or not.

Best,

xTeam | Support"

Shocked as I was expecting a premium product along with a quality service.

January 10, 2023
Unprompted review
X Suit logo

Reply from X Suit

Thank you for sharing your feedback with us. We're sorry to hear that you had a negative experience with our company and product.

We apologize for any confusion regarding the tax and duty fees. We do try to make these fees clear on our website, but we understand that they may not be easily visible to everyone. We also understand your frustration with the creases in the trousers, and we apologize for any inconvenience this has caused.

We strive to provide a quality product and service to all of our customers, and we're disappointed to hear that we fell short in your case. We appreciate your honesty and feedback, and we will take it into consideration as we continue to improve our products and services.

We understand that you may not be satisfied with the current resolution offered, but we want to assure you that we will do our best to assist you in any way possible. We encourage you to contact our customer support team if you have any further concerns or questions.

Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.

Rated 2 out of 5 stars

You can tell its not a real suit

Starting with pros: it is very comfortable and very stretchy. It feels like the yoga pants of suits. However, one look at it in person and you can tell its not a real suit. I would not wear this in an actual professional environment, as anyone else who has worn a suit would spot it to. Its not horrible, but you just stand there thinking, "what is wrong with this suit?"

January 18, 2023
Unprompted review
X Suit logo

Reply from X Suit

Thank you for taking the time to share your feedback with us. We're pleased to hear that you find the suit to be comfortable and stretchy. We also appreciate your honesty about your perception of the suit's authenticity.

While this suit may not be for everyone, we designed it specifically to provide a comfortable and versatile option for those who prefer a more relaxed fit. We're sorry to hear that it didn't meet your expectations in terms of appearing like a traditional suit.

We take all feedback seriously and will use your comments to continue improving our products. Thank you again for your feedback, and we hope you'll consider trying some of our other products in the future.

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Rated 1 out of 5 stars

Don't buy in the UK from xsuit.eu

First off any offer that is online from xsuit.eu is basically pointless because you get hammered on Duty tax.
Secondly unlike xsuit.com where there is one size reference now there's two European and US and the if there is an issue with your order (like there was with mine) the delivery procedure is beyond garbage as it then gets stuck at customs a second time in France. Once they finally get passed and delivered to xsuit.eu they lose it for near enough 2 weeks and then drag there heels in total it took me 50+ emails and over 2 months of chasing them up and not to say an extra £600 in delivery costs, duty, delivery fees etc.
Overal everything from customer service to delivery I horrendous!

December 21, 2022
Unprompted review
Rated 3 out of 5 stars

Good customer service.

Good customer service.
Nice fabric.
The cut of the suit and fit were terrible. The pant legs were so wide it looked like a 1940s Cary Grant pants..
A 40 jacket is normally a little big for me. This one was too tight to even get on..

December 13, 2022
Unprompted review
X Suit logo

Reply from X Suit

Hi Robert.Thank you for your feedback and support. We apologize that the fit was not to your liking. The return has already been completed however if there is anything else you need, please let us know.

Rated 1 out of 5 stars

Do yourself a favor and buy your clothes elsewhere.

I bought Xsuit2.0 jacket, Xsuit2.0 pants, Xshirt3.0

I paid $126 for a rag. Horrible quality, horrible customer service. Do yourself a favor and buy your clothes elsewhere.

Horrible Quality - I ordered 3 items. Two of the three had manufacturing defects. Issue 1 - In the pants, the crotch seam was not sewn at all (that is an important seam). Issue 2 - The shirt had a hole in it (they would not replace or refund - see customer service below), hence, I paid $126 for a rag. Issue 3 - Took me three times to get the jacket size correct. The 44 was actually tighter than the 42 indicating poor workmanship.

Horrible Customer Service - Issue 4 - Returned the 42 jacket. They said they would have to charge me since I didn't include the garment bag and hanger. I told them I was certain I did return these items. They sent me a picture of them holding up a jacket like that proved I didn't send the bag/hanger. Luckily, when I enlarged another photo they sent, it clearly showed the bag/hanger. I've never had a company try to gaslight me before. Issue 5 - I explained that the shirt had a manufacturing defect - a hole. I wore the shirt once and didn't notice a hole when I put it on. I wore the shirt under a vest. When I took off the shirt, I noticed a hole (the shirt stretches so I am not that surprised that the hole became noticeable after wearing). The area of the vest over the hole had no damage whatsoever so there was no way I could have unknowingly punctured the shirt. XSuit refused to replace or refund the shirt. Xsuit said I damaged it with no explanation as to why my vest was undamaged.

September 13, 2022
Unprompted review
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Rated 5 out of 5 stars

Great Quality & Quick Delivery

Have bought from XSuit 3 times and everytime a great experience. Suits delivered on time and in super quality. Replaced most of my work shirts and suits.

October 23, 2022
Unprompted review
Rated 5 out of 5 stars

Good Company, Products, and Customer Service.

At this point, purchasing from X-Suit has become an automated process for me. My purchase today is the 3rd suit, and 5th overall purchase. I don't have to guess if a size will fit thanks to my experience with their sizing "software", but previously when I needed to make an exchange, it was painless to do so.

October 15, 2022
Unprompted review

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