Alpaca Collections Reviews 225

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the items, highlighting the fine materials and attention to detail in products such as jackets, sweaters, and scarves. Consumers appreciate the comfort and style offered by the brand's unique and natural products, particularly those made from alpaca wool. People also find the products to be true to the description, and are satisfied with their purchase. Consumers consistently report positive experiences with the company's delivery service, noting that orders are received correctly and in a timely manner. Customers also appreciate the excellent and responsive customer service, with many highlighting the ease of communication and the helpfulness of the staff. The ordering process is described as easy, and the prices are considered reasonable, especially when combined with free shipping and discount coupons.

Based on these reviews

Rated 5 out of 5 stars

First of all, I was impressed with the merchandise, being made of the finest materials with the highest attention to detail and craftsmanship. I was particularly wowed by the selection of Montecrist... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything from finding the perfect hat to ordering a custom-made version was seamless. Mateo Zerecedo was amazing with his knowledge and kind assistance... without his help, I would not have bought... See more

Company replied

Rated 5 out of 5 stars

I bought the most beautiful alpaca throw blanket for springtime for my newly designed bedroom from Alpaca Collections. Its lovely pattern and high quality materials stood out even among higher priced... See more

Company replied

Rated 5 out of 5 stars
Verified

Very high quality items. I have bought several items thru your web with high customer satisfaction. This time is not an exception. However for Memorial weekend, a 10% additional discount was adver... See more

Company replied

Rated 4 out of 5 stars
Verified

Was disappointed that the socks I ordered were not on time for Christmas but was given a third pair of socks free as compensation. I just wish the third pair were the same socks that I initially orde... See more

Rated 5 out of 5 stars
Verified

Great customer services Fast shipping and the Brianna sweaters are amazing I bought 7 of them they are so soft and comfortable. I will buy more when they come out with new colors just love those swe... See more

Company replied

Rated 4 out of 5 stars
Verified

It was all as promised. I rec’d the order within the time frame given. The sweater I ordered is so soft, well made and beautiful - my only wish is for it to be a little longer.

Rated 3 out of 5 stars
Verified

The ad said the coat was knitted, but it was felt. The upper sleeves were too narrow to put the coat on over a sweater. I asked about returning it and an email said I would hear whether I could in... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic jacket Great customer service- as I had questions both before and after purchasing this jacket. The jacket is exactly what I was looking for, as it is easily the most comfortable jacket... See more

Company replied

Rated 5 out of 5 stars
Verified

The communication with this company far exceeds what you get these days! You actually get to talk to a real person. Their customer service is excellent and very responsive. The quality of their cloth... See more

Rated 5 out of 5 stars

I have an extraordinary alpaca bomber jockey from Alpaca Collections. Sadly, I recently discovered a moth has found my beloved jacket as much as me. When I went on the website i unfortunat... See more

Rated 5 out of 5 stars
Verified

i selected 2 products a bomber jacket and a round neck sweater. i had purchased alpaca collection products before and knew their quality the bomber jacket is a magnificent garment' top quality mater... See more

Company replied

Rated 4 out of 5 stars
Verified

I felt the product I purchased is somewhat unique, which is important to me. The price was reasonable after it went on sale and with a discount coupon and the shipping was quick.

Rated 4 out of 5 stars
Verified

Nice gift for my sister, but the expedition was very expensive though very fast. The articles seem to be expensive, but the quality is there, so I can't judge in that. It came in and was nice.

Company replied

Rated 5 out of 5 stars
Verified

This was a great gift for my girl of 20 years... The entire customer service thing was awesome...it shipped immediately and it was priceless to watch her open it...

Rated 3 out of 5 stars
Verified

The sweater looks nice, but the fabric is so thin one can see light through it.

Rated 5 out of 5 stars
Verified

Communication via email regarding my specific desires and needs for a hat were expertly handled and delivered. My hat is outstanding in appearance and quality.

Company replied

Rated 5 out of 5 stars
Verified

Great looking hat also had a pleasant conversation on the phone concerning my hat. Very helpful and professional

Company replied

Rated 5 out of 5 stars
Verified

Love alpaca!! Your styles are amazing 👏 quick and reliable delivery, good prices 👏

Rated 5 out of 5 stars
Verified

Men’s cardigan that is warm and thick and stylish like a jacket. So soft and beautifully made.

Rated 3 out of 5 stars
Verified

I think the product quality was just fair. I guess I was expecting finer quality alpaca end product.

Rated 5 out of 5 stars
Verified

Sheets were the exact color ordered. Quality was good. Order was delivered promptly.

Rated 5 out of 5 stars
Verified

The product arrived quickly and I was pleasantly surprised when it was from Kuna!!! Thank you. I wonder if you sell a perfume called Kuna as well? Thank you!

Rated 5 out of 5 stars
Verified

The pieces are beautiful and stylist. The quality so fine and it got to me well packaged and on a timely mannered. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Love my baby alpaca cape. This is a high quality product and the touch is super soft and warm. And it was delivered in no time!

Company replied

Rated 5 out of 5 stars
Verified

Love the sweater! Just what I had in mind in terms of color, style and warmth. The small size fits me perfectly.

Rated 5 out of 5 stars
Verified

The delivery was fast and the alpaca coat is very high quality

Rated 5 out of 5 stars
Verified

Beautiful sweater, exactly as described, fast delivery. Couldn't ask for more.

Rated 5 out of 5 stars
Verified

The coat, I liked the material the coat was made of the alpaca and how soft it was. The style was nice too.

Rated 5 out of 5 stars
Verified

This coat is stunning. I am 5feet and 100lbs. Sleeve length is perfect too! Very classy and warm :)

Rated 5 out of 5 stars
Verified

The Alpaca wool chunky is a blend of baby alpaca and merino wool. It is wonderful to work with. The color selection is so lovely. I have purchased four colors, each is perfect.

Rated 5 out of 5 stars

It is a wonderful company and my experience with it was more than wonderful in terms of honesty and integrity

Company replied

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Company details

  1. #75 of 458 best companies in Clothing Store
  2. #17 of 73 best companies in Men's Clothing Store
  3. #22 of 129 best companies in Women's Clothing Store

Written by the company

Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Verified

It was all as promised

It was all as promised. I rec’d the order within the time frame given. The sweater I ordered is so soft, well made and beautiful - my only wish is for it to be a little longer.

September 3, 2025
Rated 5 out of 5 stars
Verified

Great looking hat also had a pleasant…

Great looking hat also had a pleasant conversation on the phone concerning my hat. Very helpful and professional

August 1, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you, Mark! We’re so glad you love your hat and that your experience with our team was pleasant and helpful. It’s always our goal to provide both quality products and excellent service. We appreciate your support and look forward to assisting you again.

Warmly,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Fast shipping

Fast shipping. Good price. Quality clothes with natural fabric.

August 1, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you so much for your kind words! We’re delighted to hear you enjoyed our fast shipping and the quality of our natural fiber clothing. We truly appreciate your support and look forward to serving you again soon.

Warmly,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified
Alpaca Collections logo

Reply from Alpaca Collections

Thank you, Teresita! We’re so glad to hear you loved your white fedora straw hat! It means a lot to us that you took the time to share your feedback, wishing you many stylish outings with it!

Warmly,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

The perfect hat

Communication via email regarding my specific desires and needs for a hat were expertly handled and delivered. My hat is outstanding in appearance and quality.

June 13, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you so much, Timothy! It was a pleasure assisting you in finding the perfect hat. We’re thrilled to hear you’re happy with the result and truly appreciate your kind words about the quality and service.
If you ever need anything else or have more ideas in mind, don’t hesitate to reach out!

Warmly,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Good service

Good service, fast delivery, beautiful product.

June 16, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you for taking the time to leave a review! We're so glad to hear everything from the service to the delivery to the product itself met your expectations. It’s always a pleasure to know our pieces are appreciated. We look forward to welcoming you back anytime.

Warmly,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Finding the perfect hat!

Everything from finding the perfect hat to ordering a custom-made version was seamless. Mateo Zerecedo was amazing with his knowledge and kind assistance... without his help, I would not have bought the hats that I did. I received the hats in perfect condition and they fit and look amazing. I shall cherish these for a lifetime!

May 29, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Dear Marshall,

Working with you was an absolute joy. From the very first message, it was clear you had a deep appreciation for craftsmanship, and it made the entire experience truly special. Your appreciation means a lot, and I'm honored to have helped you find pieces that you'll cherish for a lifetime. If there's ever anything else you need, I’m always here to help.

Knowing they'll be treasured for years to come is the best reward we could ask for. Thank you again for your trust and for being such an amazing client.

Wishing you many memorable moments in your new hats,

Mateo Zereceda
Alpaca Collections

Rated 5 out of 5 stars
Verified

Great customer services

Great customer services
Fast shipping and the Brianna sweaters are amazing I bought 7 of them they are so soft and comfortable. I will buy more when they come out with new colors just love those sweaters

May 21, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you so much, Terri! We're thrilled to hear how much you love the Brianna sweaters. Seven is quite the collection! We're so glad you had a great experience. New colors are definitely in the works, and we can't wait to share them with you soon. Your support truly means the world to us!

The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Lovely sweater

Lovely sweater, just what I had in mind.

April 7, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you for your positive feedback! We’re delighted to know that the sweater met your expectations. Your satisfaction is our priority, and we truly appreciate your support. Should you need any assistance in the future, feel free to reach out. Warm regards from our team!

Rated 1 out of 5 stars
Verified

Disappointing ordering experience

I ordered a summer sweater that did not look at all like it did in the catalog. Return guidance was difficult to track down and no return shipping label was provided. I was disappointed in the whole experience.

April 14, 2025
Alpaca Collections logo

Reply from Alpaca Collections

We’re truly sorry to hear about your experience. Your feedback is important to us, and we understand how frustrating it must have been to receive an item that didn’t meet your expectations. We apologize for the inconvenience you faced with the return process.

To make things right, we’d like to assist you personally. Please reach out to our customer service team at service@alpacacollections.com. We will ensure your issue is resolved promptly.

Rated 3 out of 5 stars
Verified

Unsatisfactory experience

The ad said the coat was knitted, but it was felt. The
upper sleeves were too narrow to put the coat on over a sweater. I asked about returning it and an email said I would hear whether I could in 4 days. Never dealt with a business where I had to get permission to return something. I still haven't heard anything about the return.

April 3, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Dear Patricia, thank you for sharing your feedback. We apologize for any confusion regarding the coat’s material and fit. We understand how disappointing this must be.

We have already emailed you to address your return request and are committed to resolving this as quickly as possible. If you haven’t received our response, please reach out to our support team at service@alpacacollections.com.

Your satisfaction is important to us, and we appreciate your patience.

Rated 5 out of 5 stars
Verified

It's made well and is super comfortable.

It's made well and is super comfortable.

March 3, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Dear Melanie, thank you for your kind words! We’re so glad to hear that you love the quality and comfort of your purchase. Your satisfaction is our top priority, and it means a lot to know we’ve met your expectations.

We hope you continue to enjoy it, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Beautiful alpaca blankets and fantastic customer service

I bought the most beautiful alpaca throw blanket for springtime for my newly designed bedroom from Alpaca Collections. Its lovely pattern and high quality materials stood out even among higher priced designer alpaca blankets I was also looking at. The customer service was phenomenal— Mateo is a great representative who assisted me with applying a promo code post-purchase. They also shipped my item right away. I look forward to shopping with them again in the future!

March 10, 2025
Unprompted review
Alpaca Collections logo

Reply from Alpaca Collections

Hi Alli, thank you for sharing your experience! We’re so happy to hear that you love your alpaca throw blanket and that it stands out among other designer options. Quality and customer satisfaction are our top priorities, and it’s great to know we met your expectations.

We’re also glad that Mateo was able to assist you and ensure your order arrived promptly. Your feedback truly means a lot to us, and we look forward to having you shop with us again in the future!

Rated 5 out of 5 stars

This is most definitely the company to support, with exceptional products and clearly exceptional people who live what they say.

I have an extraordinary alpaca bomber jockey from Alpaca Collections. Sadly, I recently discovered a moth has found my beloved jacket as much as me. When I went on the website i unfortunately discovered it was out-of-stock. I emailed the company and they said they are working to restock, which will be able to see on the website.

But the wonderful, personal email I received about the restocking affirmed the passion. Of these folks for what they do. And I’m doing something highly unusual for me by writing a positive review. Below is my email to them:

“Hi Renato,

In my 72 years of a lifetime filled with travel, adventure, and purposeful and joyful living—trying to add value to the planet, treating people respectfully, and loving my life as a child and adolescent psychiatrist where I tried (quite successfully!) to nurture the above goals and values in the kids I have been blessed to work with—yours is one of the nicest responses I have ever received.

Seeing your kindness and evident passion for what you do has filled my soul with light and a wide happy smile of joy. Your response was simple, kind, and caring.

I’ll try to remember to check your site monthly for a restock date. And then I’ll purchase what I can from you for my friends and family. I most definitely want to support all that you do.

Thank you, my wonderful new friend.”

March 8, 2025
Unprompted review

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