First of all, I was impressed with the merchandise, being made of the finest materials with the highest attention to detail and craftsmanship. I was particularly wowed by the selection of Montecrist... See more
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Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Governor Drive 3268, 92122, San Diego, United States
Replied to 100% of negative reviews
Typically replies within 2 weeks
Dealing with Cusomer Service as a true delight.
It was all as promised. I rec’d the order within the time frame given. The sweater I ordered is so soft, well made and beautiful - my only wish is for it to be a little longer.
The sweater looks nice, but the fabric is so thin one can see light through it.
To order is easy prices were reasonable and my shipping was very fast. I love my llama shirt
I think the product quality was just fair. I guess I was expecting finer quality alpaca end product.
Alpaca support me replay imediatrly wich I like. About prodoct is exelent
Great looking hat also had a pleasant conversation on the phone concerning my hat. Very helpful and professional
Reply from Alpaca Collections
Reply from Alpaca Collections
Communication via email regarding my specific desires and needs for a hat were expertly handled and delivered. My hat is outstanding in appearance and quality.
Reply from Alpaca Collections
Reply from Alpaca Collections
Everything from finding the perfect hat to ordering a custom-made version was seamless. Mateo Zerecedo was amazing with his knowledge and kind assistance... without his help, I would not have bought the hats that I did. I received the hats in perfect condition and they fit and look amazing. I shall cherish these for a lifetime!
Reply from Alpaca Collections
Great customer services
Fast shipping and the Brianna sweaters are amazing I bought 7 of them they are so soft and comfortable. I will buy more when they come out with new colors just love those sweaters
Reply from Alpaca Collections
Reply from Alpaca Collections
I ordered a summer sweater that did not look at all like it did in the catalog. Return guidance was difficult to track down and no return shipping label was provided. I was disappointed in the whole experience.
Reply from Alpaca Collections
The ad said the coat was knitted, but it was felt. The
upper sleeves were too narrow to put the coat on over a sweater. I asked about returning it and an email said I would hear whether I could in 4 days. Never dealt with a business where I had to get permission to return something. I still haven't heard anything about the return.
Reply from Alpaca Collections
Reply from Alpaca Collections
I bought the most beautiful alpaca throw blanket for springtime for my newly designed bedroom from Alpaca Collections. Its lovely pattern and high quality materials stood out even among higher priced designer alpaca blankets I was also looking at. The customer service was phenomenal— Mateo is a great representative who assisted me with applying a promo code post-purchase. They also shipped my item right away. I look forward to shopping with them again in the future!
Reply from Alpaca Collections
I have an extraordinary alpaca bomber jockey from Alpaca Collections. Sadly, I recently discovered a moth has found my beloved jacket as much as me. When I went on the website i unfortunately discovered it was out-of-stock. I emailed the company and they said they are working to restock, which will be able to see on the website.
But the wonderful, personal email I received about the restocking affirmed the passion. Of these folks for what they do. And I’m doing something highly unusual for me by writing a positive review. Below is my email to them:
“Hi Renato,
In my 72 years of a lifetime filled with travel, adventure, and purposeful and joyful living—trying to add value to the planet, treating people respectfully, and loving my life as a child and adolescent psychiatrist where I tried (quite successfully!) to nurture the above goals and values in the kids I have been blessed to work with—yours is one of the nicest responses I have ever received.
Seeing your kindness and evident passion for what you do has filled my soul with light and a wide happy smile of joy. Your response was simple, kind, and caring.
I’ll try to remember to check your site monthly for a restock date. And then I’ll purchase what I can from you for my friends and family. I most definitely want to support all that you do.
Thank you, my wonderful new friend.”
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