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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfortable feel of the products, highlighting their durability and true-to-size fit. Consumers appreciate the brand's commitment to using merino wool, noting its softness, odor resistance, and suitability for various climates. People also value the ease of care and the fact that the clothing requires less frequent washing. The company's customer service receives exceptional marks, with reviewers describing it as friendly, knowledgeable, and helpful. Consumers appreciate the quick order fulfillment and shipping times. The return and exchange process is also lauded for its simplicity and customer-centric approach. Overall, reviewers express strong satisfaction with the entire shopping experience, from the informative website to the responsive customer support.

Based on these reviews

Rated 5 out of 5 stars
Verified

Descriptions always accurate & material (100% merino wool) is soft & durable. I loved the Blair Tunic so much I immediately ordered a second one. For sizing: I ordered a medium - is long on my 5’1”... See more

Company replied

Rated 5 out of 5 stars
Verified

The shopping experience has always been great on the Woolx website! Sometimes I spend time just looking through their various different sections (such as women’s cold weather tops or men’s t-shirts)... See more

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Rated 5 out of 5 stars
Verified

I have found all the items I have items purchased from Woolx are true to size, comfortable, easy to care for, are odor resistant and are fabulous to take on trips. The all seasons clothes are great... See more

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Rated 5 out of 5 stars
Verified

The online ordering is easy because there are real people modeling the clothing, not just skinny models, so you get a good idea of how the item will really look. The quality of the clothing is wonde... See more

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Rated 5 out of 5 stars
Verified

I have been a Woolx customer for a few years now and cannot say enough good things about my experience. Customer service is excellent. Products are well made - the first things I purchased are still i... See more

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Rated 3 out of 5 stars
Verified

The sizing on WoolX seems inconsistent. And the return and reorder process was confusing for me. I saw that I would receive more credit if I reordered immediately, but I needed more time to access my... See more

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Rated 5 out of 5 stars
Verified

Woolx makes amazing garments that keep me cool and comfortable no matter the temps. They also make exchanges/returns painless if an item doesn’t fit quite right which I’m grateful for and has zero ris... See more

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Rated 5 out of 5 stars
Verified

I love Woolx -Quality products, excellent customer service, a group of Woolx customers that share fit and style tips and the special Live sessions. Founder Nicole and her team are amazing! I recommend... See more

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Rated 5 out of 5 stars
Verified

I was able to see items, which are available in my size, review the size chart, look through personal client reviews, some videos as to fabric flow and wear. Clicking buttons was fast and easy. On the... See more

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Rated 5 out of 5 stars
Verified

I love merino sweaters, tops, etc. I have purchased from two other companies. This is my first purchase through Woolx and I am super pleased. The fabric is luxurious and the color I ordered is a be... See more

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Rated 5 out of 5 stars
Verified

I have fallen in love with the woolx clothing and sleepware! The pieces are very soft and comfortable and recently when had a bad case of poison ivy wearing the pjs let me sleep comfortable and the m... See more

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Rated 5 out of 5 stars
Verified

I am a repeat customer at Woolx because I love their products. I live in northern MN. where it gets extremely cold, which means I appreciate wool in my clothing to help keep me as warm as possible.... See more

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Rated 5 out of 5 stars
Verified

I love all my Woolx items. They are comfortable and long lasting. You look pulled together and stay warm. Love the natural fabric. It's high frequency along with organic cotton, linen. Never itch... See more

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Rated 5 out of 5 stars
Verified

Woolx customer service is excellent. They are friendly, professional and helpful. They make exchanges or returns very customer focused. I have found their clothing to be high quality. They continu... See more

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Rated 5 out of 5 stars
Verified

I had purchased a fern colored shacket at a discount when I realized I didn't use 2 day shipping. So I canceled that order to reorder. In that short time the price went back to normal. I called Woolx... See more

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Rated 3 out of 5 stars
Verified

Great descriptions on products, quite thorough! Great to know fabric content, weight/gsm, and love the size charts with both traditional “size” as well as actual garment measurements. Chest width &... See more

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Rated 5 out of 5 stars
Verified

I basically only wear Woolx now! I absolutely love their lightweight tops in the summer and their mid-weight items for winter in Georgia! I’ve also replaced all my underwear and socks with Woolx!

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Rated 5 out of 5 stars
Verified

Woolx always ships my order the next business day! The products are great and customer service is always friendly and helpful. I have had quite a few experiences lately of placing an order, my card ha... See more

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Rated 5 out of 5 stars
Verified

Outstanding products that I wear year round as well as they minimalist the clothing I need in my travel suitcases. My only desire is to have maraschino cherry color on size 3XL on short and long sleev... See more

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Rated 5 out of 5 stars
Verified

I’ve written earlier about Woolx clothing. It is great, everything advertised, and I love their clothing. But, one thing I’ve not written, and that is their superior service in getting the product to... See more

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Rated 5 out of 5 stars
Verified

I find everything I need on the website or on the Facebook page to help me make decisions about which WoolX products would work best for me. I have rarely had to return an item for an exchange or ref... See more

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Rated 5 out of 5 stars
Verified

Quality product and great customer service. I have placed several orders with Woolx and have been so pleased with the high quality of the clothing as well as the speed of fulfillment. I usually have... See more

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Rated 5 out of 5 stars
Verified

I absolutely love my wool clothes! They are so comfortable and make getting dressed easier (less choices). I also like the sustainability and not having to do as much laundry.

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Rated 5 out of 5 stars
Verified

I love the ease of ordering, and getting exactly what was shown, and the clothes fit so well, and are soft, yet durable. I love rewearing my merino wool before having to wash it, and it dries so fast... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience so far. Wonder why you do not have 3x in mens tops? Also wonder what makes this merino wool so good that is does not shrink. Are there anything at all mixed in with the 100% merino... See more

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Rated 5 out of 5 stars
Verified

Amazing customer service, with real, knowledgeable people. Amazing products with an incredible return/exchange policy. AMAZING products that are not toxic and work WITH the body instead of against it.... See more

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Rated 3 out of 5 stars
Verified

It was very hard trying to apply points I’ve accumulated. Based on what I was looking at I should have had $45 in points but only $28 was taken off the balance. This is the second time this has happen... See more

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Rated 5 out of 5 stars
Verified

After I was able to get past what seemed to me a difficult website and finally place my order, the rest of the process and delivery went smoothly. I was very pleased with the merchandise once it arriv... See more

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Rated 3 out of 5 stars
Verified

The sizing seemed very large. I will see how the return goes. The lounge wear was huge and the pants which I anticipated being too long were unwieldy .They did not have XS in the color I wanted so I r... See more

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Rated 5 out of 5 stars
Verified

From start to finish, the great folks at Woolx came through. Excellent high quality comfortable leggings, quick delivery, great communication! I will be buying more from this company

Company replied

Rated 5 out of 5 stars
Verified

Woolx is a female owned business with a sustainably sourced product. Ordering is easy, delivery is fast and returns if needed are easy

Company replied

Rated 5 out of 5 stars
Verified

WoolX clothing is high quality, cozy and with all the great properties of Merlino wool. The orders arrive quickly and their customer service is top notch. I had to exchange a size and it was so easy.... See more

Company replied

Rated 5 out of 5 stars
Verified

When Woolx puts out a jogger built for winter, that's my jam. I love the Lola (wearing now) because the weather is still warm. I am looking forward to wearing the Willa joggers this winter. I am glad... See more

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Rated 4 out of 5 stars
Verified

quick and easy - wish they more reviews on fit - had to order one of each M and L because I'm not sure which will fit better.

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Rated 5 out of 5 stars
Verified

Fast and easy selection and purchase on the Woolx website. There’s nothing complicated - it’s simple and fast from selection to purchase! Woolx website is easy to maneuver around.

Company replied

Rated 4 out of 5 stars
Verified

I am new to Woolx. My daughter referred me to them. I found a top in a final sale. It offered fitted or loose fit. I choose loose. I was immediately switched to a top that was double in price. Ho... See more

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Rated 5 out of 5 stars
Verified

The WoolX website is easy to navigate and provides great product information, sizing measurements and tips to make shopping a pleasant and productive experience! I had a problem accessing my Smile Po... See more

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Rated 4 out of 5 stars
Verified

I like the quality of the t-shirts WoolX offers. It is easy to use and make ordering easy. At the same time, I feel they tend to repeat the same items in different colors, which sometimes confuses me... See more

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Rated 3 out of 5 stars
Verified

Website is very cludgey. Very difficult to remove items from shopping cart. Promo codes drop off. I ended up not buying a couple more items as it was just too tedious.

Company replied

Rated 5 out of 5 stars
Verified

I love Woolx shirts! My orders always arrive quickly and in great shape. Customer service is friendly and responsive.

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Rated 5 out of 5 stars
Verified

Finally got to order my cap after getting instructions from Rachel. Your company does a good job of informing the client.

Company replied

Rated 5 out of 5 stars
Verified

I did not even receive my first order and here I am ordering again. I must be crazy! Maybe it's just love? Love at first site (on a website)? Your 10% off made me move faster. Now I have a set. W... See more

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Rated 5 out of 5 stars
Verified

Does not wrinkle when traveling. Folds up very small. Very lightweight and comfortable. You can wear several times and there is no odor.

Company replied

Rated 5 out of 5 stars
Verified

The website is not only easy to use, but includes so much information to help you get what you're looking for

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery with excellent prices. Customer care refunded me the difference between my morning order's total and the discounted total from an afternoon email promotion! And the products are merino a... See more

Company replied

Rated 5 out of 5 stars
Verified

Woolx is a pleasure doing business with. I love the products and had a good experience with all facets of their business.

Company replied

Rated 5 out of 5 stars
Verified

Yes, the items are pricey, but sales keep me coming back time and time again. My favorites are the Jenny 3/4 sleeve; I wear them all year long. I love that the merino always looks pressed and is so e... See more

Company replied

Rated 4 out of 5 stars
Verified

I would like to figure out how to clean the sweater I have without using the dry cleaners. I love the quality and color. And how it wears. I am afraid to wash it and destroy any of that! All else is s... See more

Company replied

Rated 5 out of 5 stars
Verified

My sweater arrived and was too large. Woolf made returning it so easy! The exchange was in the mail very shortly after I dropped off the return.

Company replied

Rated 5 out of 5 stars
Verified

Had issues with the item(wrong size) All of the representatives were just wonderful 😊

Company replied

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Company details

  1. #58 of 458 best companies in Clothing Store
  2. #26 of 103 best companies in Fashion Accessories Store
  3. #11 of 74 best companies in Men's Clothing Store
  4. #2 of 22 best companies in Underwear Store
  5. #17 of 130 best companies in Women's Clothing Store

Written by the company

We are passionate specialists in premium merino wool clothing, delivering exceptional quality garments for travelers and outdoor enthusiasts. Our carefully curated collection features the finest merino wool pieces that combine natural performance with unmatched versatility. Merino wool's natural ability to adapt to any adventure is extraordinary. Perfect for multi-day trips, merino wool stays fresh naturally, meaning you can pack lighter and travel longer. Its remarkable temperature-regulating properties keep you comfortable across varying conditions – from crisp mountain mornings to warm afternoon hikes. Even wet, merino maintains its insulating properties, making it ideal for unpredictable weather. Our commitment to customer satisfaction goes beyond just providing superior products. With free shipping on every order, hassle-free returns, and dedicated customer support, we make it easy to find the perfect merino garments for your next adventure. Whether you're trekking through remote wilderness, exploring urban landscapes, or embarking on extended travel, our merino wool clothing adapts to your journey. Its natural odor-resistant properties mean you can focus on your adventures rather than worrying about laundry. The fabric's exceptional breathability and moisture-wicking capabilities ensure comfort during any activity, from high-intensity outdoor pursuits to long-haul flights. Join thousands of satisfied customers who trust us for their merino wool needs. Browse our collection today and discover why travelers and outdoor enthusiasts choose our premium Merino wool clothing for their adventures. Free shipping on all orders because we believe quality outdoor wear should be accessible to everyone.


Contact info

4.8

Excellent

TrustScore 5 out of 5

616 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

LOVE Woolx clothes

I’ve had a Woolx shirt for over a year and have been very happy with it. Recently ordered a Woolx dress and was a little hesitant because of the cost. After receiving it, I’m absolutely in LOVE with it and know I will get years of great service out of this wardrobe staple!

October 8, 2025
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Rated 5 out of 5 stars
Verified

The sizing was as described

The sizing was as described. I especially liked knowing the size of the model and the size of the garment she was wearing to help decide what size to buy.
The shipping communication was exact and the packaging was efficient.

October 8, 2025
Rated 5 out of 5 stars
Verified

When an order got mixed up

When an order got mixed up, ya'll kept in touch with me until it was made right and I appreciate VERY MUCH your sticking to doing the "right thing" to make it right and doing it with the customer in mind. Ya'll are to be commended as I'm sure you've grown from your earlier beginnings and to still have a good product and excellent customer service is amazing!!

October 15, 2025
Rated 5 out of 5 stars
Verified

Plenty of room

Plenty of room, great color.
Fits nicely on this 60+ body.
The sleeves run long and the fabric is thinner than I thought it would be.
I’ll be wearing this one with my sweaters.

October 8, 2025
Rated 1 out of 5 stars
Verified

I thought the dress looked sloppy and boxy!

I thought the dress looked rather sloppy on the models. I did complete investigation as to what size the models were and what size they were wearing. Based upon this, I ordered a size smaller than my measurements indicated. The product was still too big for me. It hung on my hips like a cardboard box!

October 8, 2025
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Rated 5 out of 5 stars
Verified

Efficient processing and delivery.

Efficient processing and delivery.

I like the culture of the woolx company.

I have not had any issues with this or any other order.

I applaud the way you look out for your employees.

October 6, 2025
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Rated 5 out of 5 stars
Verified

So Satisfied

As always, I can count on your customer service to impeccably care for my concerns as you care for your clothing. Your response to my latest query immediately answered my question.

October 8, 2025
Rated 5 out of 5 stars
Verified

I always check Woolx for sales and am…

I always check Woolx for sales and am thrilled when I find a bargain. I found both a lightweight, long sleeve tee and a lightweight tunic at a very reasonable price. I received the items within a few days and am delighted with their quality and fit. I've tried several brands of merino clothing and, even though some may be less expensive, none have matched the quality of Woolx.

October 8, 2025
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Rated 5 out of 5 stars
Verified

Best company for all your wool clothing needs for the entire family…

I have been buying from Woolx for over 3 years now and I had nothing but great experience thus far. We gradually switched over our wardrobe to merino wool and we are very pleased with all our purchases. Woolx stands by their products and their customer service is outstanding. Shipping is fast and in the even you need to exchange something the process is super easy and convenient. The selection of clothes are excellent for all seasons. They are also very engaging with their customers through social media and always listening to feedbacks and requests for new items.

October 8, 2025

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