I was skeptical about buying a suit for $500. But I must say once received it was one of the best fitting suits. I own many luxury and premium suits that surpass $2000. X Suit materials and comfo... See more
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Well, let me lead by saying, the Xbriefcase is one of the best professional bags I've ever used. It's sleek, organized, and built to last. But the real thing I want to highlight is Xsuit's customer se... See more
I needed to return the jacket. The customer service bot Maria, supportATxsuitDOTcom is a NON-WORKING - EMAIL ADDRESS. I cannot get customer support to make a return. The SuitX return process is not fa... See more
Was skeptical at first about the on-line fitting and purchasing process plus, after years of tailored-suit purchases, I wondered how a suit could be ‘washable’ and still look good. The X Suit exceeded... See more
Company details
Information provided by various external sources
The World's First Limitless Suit. 100% Stretch. Stainless. Wrinkle Free.
Contact info
Wilmington, United States
- info@xsuit.com
- xsuit.com
4.3
Excellent
280 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
Their customer experience is a dream!
The customer service experience is really really good. Usually I don't like this email to email thing but they respond pretty quickly and are on top of getting things right. The communication with their customers (at least in my instance) was exceptional. And I am hard to please. The portal for exchanges and returns is seemless and easy which is super important as their is no real way to be sure what you're ordering at first will fit, but they make this process part of the regular experience so it is extremely easy to get down to the right fit.
June 16, 2025
Unprompted review
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X Suit is the only product for me
X Suit is the only product for me. It doesn't wrinkle, fits great, doesn't stain. Amazingly, their customer service is the best I've ever experienced! Everything about this company is high end top notch top quality!!!!!!!!!!!!
June 27, 2025
Unprompted review
I travel all the time for business and…
I travel all the time for business and need to be stage ready as soon as I land. The xSuit is awesome as it rarely needs attention. It's also extremely comfortable. I replaced my entire suit collection with xSuits just for that reason!
June 26, 2025
Unprompted review
Merino wool?
Merino wool:
Looking at the advertisements, they say the material for their suits is tech Merino wool, but it is actually 70% polyester/30% wool. The material to me looked more like a polyester leisure suit than a suit for a professional.
It was very easy to return, though.
June 11, 2025
Unprompted review
Horrible customer service
Horrible customer service. I ordered a new hacket and it came with two marks on it and after wearing it 2 times the button is loose because the back part of the button fell off. When I contacted customer service they refuse to exchange it no matter how much I explained to them the problem and expressed my dissatisfaction they were basically like oh well we’re not exchanging it. They suggested i take it to a professional cleaner and pay for it out of my own pocket and they'll give me a credit to buy more of there defective stuff. They need to take some tips on good customer service from some other companies. Its BBB most surprising because there is so much competition out there that offer the same concept as they do, so ill be spending my money with them.
May 28, 2025
Unprompted review
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Horrible suit and worse customer…
Horrible suit and worse customer service. I would not recommend.
April 8, 2025
Unprompted review
Reply from X Suit
Hi James,
We're very sorry to hear about your experience and truly regret that the suit didn’t meet your expectations.
Your feedback is important to us, and we understand how disappointing it must be to encounter an issue during first use. We’ve received the photos you provided and are currently reviewing them with our Quality Team to better understand what went wrong. While our standard return policy doesn’t cover worn items, we do take potential quality concerns seriously and want to make things right where appropriate.
Thank you for bringing this to our attention—we’ll follow up with you directly once our review is complete. We appreciate your patience in the meantime.
Best regards,
xSuit Support Team
shirts fall apart!
December 10, 2024
Unprompted review
Reply from X Suit
Hi Jason,
Thank you for reaching out and sharing your feedback. We’re committed to delivering high-quality products, and we appreciate the opportunity to address your concerns.
Our team has reviewed your quality claim and the details you provided, and we’ve shared a resolution based on our policies. If there’s anything else you’d like to discuss or if you need assistance with future purchases, please don’t hesitate to contact us at support@xsuit.com.
We value your input and thank you for helping us improve.
Best regards,
xSuit Support Team
Probably one of the single worst…
Probably one of the single worst companies I’ve ever had the misfortune of dealing with. I ordered a suit December 18 for an event on January 15. Suit shows as being returned to sender and they refuse to give a refund or resend an identical order. Zero customer support.
January 14, 2025
Unprompted review
Reply from X Suit
Hi Joshua,
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it was to receive your suit on time, and we deeply regret that we weren’t able to meet your expectations.
Unfortunately, due to your address being deemed undeliverable by the courier, the suit was returned to us. We understand how this situation has impacted you and have processed a full refund for your order as a result.
While we can’t undo this inconvenience, we are committed to improving how we handle situations like this in the future. If you have any additional concerns or need assistance with a future order, please don’t hesitate to reach out to us at support@xsuit.com. We’d love the chance to make it right and regain your trust.
Thank you for your feedback and for bringing this to our attention.
Best regards,
xSuit Support Team
Verified
This suit stretchy
This suit stretchy, comfy, and looks incredibly sharp. It's now my go-to for every formal event.
December 31, 2024
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I have 3 xsuits
I have 3 xsuits. 2.0 & 3.0. Here is my beef. I got constant emails about a big "sale".... and every single time. The suits are the same price. They just jack up the "regular" price. It really bugs me being disingenuous. I mean they're selling suits to guys. It's not like we are the market of people who don't do numbers well.
November 8, 2024
Unprompted review
Reply from X Suit
Hi Johnny,
Thank you for sharing your thoughts with us. We truly appreciate your feedback and understand where you're coming from. We know that our promotions and pricing can sometimes seem repetitive, and we want to assure you that our intention is always to provide our customers with the best value.
We understand that clarity in pricing is important, and we’re constantly working to ensure our communication is transparent and fair. Your feedback helps us understand how we can better meet the expectations of our customers, and we will certainly take it into account as we continue to refine our offerings and promotional strategies.
We value you as a customer and are committed to providing quality products and service. If you have any further concerns or if there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your business and hope to continue serving you in the future.
Best regards,
xSuit Support Team
Verified
I've had a lot of suits
I've had a lot of suits, but this xsuit is amazing! I didn't feel stiff and there were no wrinkles, even after sitting all day. It's like I'm not even wearing a suit! This is my new go-to suit!
September 20, 2024
Verified
I was a little unsure about spending so…
I was a little unsure about spending so much on a suit, but it’s totally worth it. The quality is amazing, and I don't even have to get it dry-cleaned – win-win!
September 12, 2024
Reply from X Suit
Hi Jesse,
Thank you for sharing your experience! We're thrilled to hear that you found our suit to be worth the investment. It’s great to know that the quality meets your expectations and that the low-maintenance care is a bonus. We truly appreciate your support and hope you enjoy your xSuit for many occasions to come!
Best regards,
xSuit Support Team
Verified
Excellent quality for the price
I won't find a better suit at this price---the material is top-notch, and the style is both modern and classic. I'm thrilled with this purchase!
September 5, 2024
Reply from X Suit
Hi Daniel,
Thank you for your fantastic feedback! We’re delighted to hear that you find the quality and style of our suit to be exceptional, especially at such a great price. Your satisfaction means a lot to us, and we’re thrilled that you’re happy with your purchase. We look forward to serving you again!
Best regards,
xSuit Support Team
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Verified
From the moment I touched the fabric
From the moment I touched the fabric, I knew this was a different kind of suit. It's soft but still has structure, and the stretch is perfect. I wore it for a full day of meetings, and it looked just as sharp at the end of the day. Plus, it's so lightweight and breathable!
September 3, 2024
Reply from X Suit
Hi Calvin,
Thank you for sharing your experience! We’re thrilled to hear that you noticed the quality of our fabric right from the start. It’s fantastic that the suit provided both comfort and style throughout your busy day of meetings. We appreciate your feedback and hope you continue to enjoy the lightweight, breathable feel of your xSuit!
Best regards,
xSuit Support Team
Verified
Love this suit
Love this suit. It actually looks fresh out of the box new, even subsequent to wearing it continually for quite some time. No kinks, simple to really focus on.
September 2, 2024
Reply from X Suit
Hi Nicholas,
Thank you for your wonderful review! We’re delighted to hear that your suit maintains its fresh, new look even after extended wear. It's great to know that the care and maintenance are hassle-free for you. We truly appreciate your support and hope you continue to enjoy your xSuit!
Best regards,
xSuit Support Team
Verified
I'll admit I was skeptical at first
I'll admit I was skeptical at first, but wow, this suit is amazing! The fit is perfect and it's so comfortable.
September 3, 2024
Reply from X Suit
Hi Robert,
Thank you for your honest feedback! We’re thrilled to hear that you’re enjoying the fit and comfort of your suit. It’s always great to know we can turn skeptics into believers! We appreciate your support and hope you continue to love your xSuit!
Best regards,
xSuit Support Team
Verified
A must for frequent travelers
I travel a lot for work, and xsuit has been a game-changer. No more ironing in hotel rooms! Plus it's so comfortable, even on long flights.
September 3, 2024
Reply from X Suit
Hi Michael,
Thank you for your fantastic review! We're so glad to hear that xSuit has transformed your travel experience. It's wonderful to know that our suit eliminates the need for ironing and provides comfort during long flights. We appreciate your support and wish you many more successful journeys ahead!
Best regards,
xSuit Support Team
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Verified
Will Buy More Colors
I'm definitely getting more xSuit. This is the best suit I’ve ever worn, and I need a few more for work.
August 8, 2024
Reply from X Suit
Hi Erica,
Thank you for your amazing feedback! We're delighted to hear that you consider our suit the best you’ve ever worn. It’s fantastic that you’re looking to add more to your collection for work. We appreciate your loyalty and can’t wait to assist you with your next purchase!
Best regards,
xSuit Support Team
Verified
This is my third xSuit
This is my third xSuit, and it definitely won't be my last. The fabric quality is amazing, and the comfort is unmatched. It's perfect for long workdays, and I always get compliments on how it looks.
August 12, 2024
Reply from X Suit
Hi Matthew,
Thank you for your continued support and for sharing your experience! We’re thrilled to hear that you’re on your third xSuit and that the quality and comfort keep you coming back. It’s great to know our suits make your long workdays more enjoyable and that you receive compliments. We look forward to helping you find your next favorite!
Best regards,
xSuit Support Team
Verified
Better than advertised
Not only does this suit look sharp, but it FEELS incredible. I've worn suits my whole life, and nothing comes close to xSuit's blend style and comfort. Worth every penny.
August 18, 2024
Reply from X Suit
Hi William,
Thank you for your wonderful feedback! We’re so glad to hear that our suit has exceeded your expectations in both style and comfort. It’s fantastic to know that you appreciate the quality we strive for. Your support means a lot to us, and we hope you continue to enjoy your xSuit for many occasions!
Best regards,
xSuit Support Team
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