VetShopMax Reviews 262

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the cost savings on pet medications compared to traditional veterinary services. Many highlight the convenience of obtaining medications without a prescription, which bypasses the need for vet visits and associated costs. Consumers also value the easy-to-navigate website and the wide selection of products available. People find the service particularly helpful for managing flea, tick, and heartworm medications for their pets. While some reviewers mention that shipping times can be longer due to international delivery and customs processes, they generally agree that the savings and convenience are worth the wait. The responsive customer service and reliable delivery of authentic products further contribute to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars

Always fast service and it comes a long ways but I still get it promptly…. Our vet thinks my little dog must have all shots plus heart worm meds for him to sell any meds for her … she nearly died thre... See more

Company replied

Rated 5 out of 5 stars

I have been ordering my dogs medications for a few years and they always come on time. There special on there products are great. And customer service are always helpful, polite and attentive to your... See more

Company replied

Rated 5 out of 5 stars

Super service. Trump's tariffs almost sunk my delivery but they agreed to wait it out and my delivery finally came. Great price. I should have doubled my order.

Company replied

Rated 5 out of 5 stars

I cannot express how much I appreciate this service. I can afford to care for my animals but I cannot afford to pay a vet every time I need my girls meds. They need these to remain protected from t... See more

Company replied

Rated 5 out of 5 stars

Great working with VetShopMax! On time, and frequent updates. GREAT PRICES! I have already recommended to my friends! My new pet RX choice!

Company replied

Rated 5 out of 5 stars

First time ordering heartworm medication. Ordered a year. It arrived in a timely fashion from Australia to the United States in 14 days as I was told. The expiration date of both six month supp... See more

Company replied

Rated 5 out of 5 stars

I have multiple cats and flea season can get expensive especially when vets want to charge a consultation fee and appointment fee per cat just to get them all in flea treatment. VETSHOPMAX allows me t... See more

Company replied

Rated 4 out of 5 stars

I get the exact same medications for my dog, for 1/3 the price and without the expense/time to get prescriptions from my vet. Amazing! It takes several weeks to arrive so must be ordered in enough t... See more

Company replied

Rated 5 out of 5 stars

I'm a repeat customer. I have 4 cats and Revolution Plus is not cheap, but VetShopMax charges less than my vet. Plus, I don't need a prescription in Australia. Shipping usually takes less than 3 we... See more

Company replied

Rated 5 out of 5 stars

VetShopMax has saved us so much money. Not only having the lower prices on their NexGuard, but not having to pay an additional vet bill, just to get the prescription! Pet care is so much as it is, b... See more

Company replied

Rated 4 out of 5 stars

I like doing business with VetShopMax. When you place your order they let you know about how long it will take to get to you and you can track it all the way to your destination. Shipping rate is a... See more

Company replied

Rated 5 out of 5 stars

Great authentic products, fast shipping, no prescription needed which is great for bypassing vet cost, website easy to navigate, this is my 3rd purchase & I will continue to buy from in the US Simp... See more

Company replied

Rated 4 out of 5 stars

I was a little nervous placing my 1st order with this company,but everything went smoothly. When I accidentally put the wrong shipping address and called right away and the customer service lady fix... See more

Company replied

Rated 5 out of 5 stars

Yes, the shipments take a while to arrive, and there are no tracking numbers available. These items are coming through customs, which means sometimes they get held up a bit, but don't worry! Mine to... See more

Rated 5 out of 5 stars

Have bought Simparica Trio twice & it’s so much easier for an rx not be required to order on line & cheaper than purchasing from vet office. Annual tests of my girl showed effectiveness so Im comforta... See more

Company replied

Rated 5 out of 5 stars

In the USA you have to go to an overpriced veterinarian to get a flea treatment that actually kills fleas. It's ridiculous. That said, Credelio is the best I've used. I was leary about oral insecticid... See more

Company replied

Rated 4 out of 5 stars

I would order at least a month ahead as it took longer than I expected. Otherwise I was pleased with less hassle of contacting vet each time for refill. We never miss a dose and they still require con... See more

Company replied

Rated 5 out of 5 stars

Delivery was fast!! I appreciate the low cost of heart worm prevention medication. I have 3 rescue dogs & I can afford to give them the best care thanks to VetShopMax

Company replied

Rated 5 out of 5 stars

Ok, so I know it might sound a bit odd but I love these guys because I was seriously going to have to give away at least two of my dogs(I have 4) as they were just costing me too much for their pet m... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful that I didn't see trust pilot before I ordered and I was concerned like anyone would be I'm sure. Out of the country order, takes a while because of customs... but honestly, I got m... See more

Rated 4 out of 5 stars

I love the selection of medications you have available with the no Rx needed. It saves me time and money and I can still treat my Fur Babies to keep them protected.

Company replied

Rated 5 out of 5 stars

Im able to get my dog's meds without seeing the Vet. Don't get me wrong, the Vet is fine but I dont think it necessary when you know your dog needs heartworm, flea, etc. Meds. You have to be prepared... See more

Company replied

Rated 5 out of 5 stars

Easy to place order. Company kept me updated regarding filling order & shipping. Pleasure to do business with.

Company replied

Rated 3 out of 5 stars

I was charged a separate additional charge for “fees and charges” which I found odd. Shipping took a long time as well.

Company replied

Rated 5 out of 5 stars

Great website to order pet meds. Good customer service and great prices on heartworm, flea and tick prevention for my dogs and cats.

Company replied

Rated 5 out of 5 stars

August 3 2025 You did not give me time to see if the product works. If it's up to snuff and the real McCoy it will kick in during the next few days. We'll see then. For $75 it better work. Aug... See more

Company replied

Rated 4 out of 5 stars

My orders for the Bravecto and Nexgard Plus, for 2 different dogs are received in a timely manner. I make sure to order in plenty of time, and it's a blessing when VetShop Max has a sale going on to... See more

Company replied

Rated 3 out of 5 stars

Never received the order although the carrier says it was delivered. I can’t fault you but need to order from a company that uses trustworthy shipping.

Company replied

Rated 5 out of 5 stars

So affordable and quick delivery no prescription needed. The package is just in metric not pounds but when order it is in pounds so it is correct this is my third time ordering from vetmax and I am ha... See more

Company replied

Rated 5 out of 5 stars

Knowing I can get quality meds for my pet without a prescription. I lost my job and can no longer afford pet insurance, but still want to continue giving him the meds he was prescribed.

Company replied

Rated 5 out of 5 stars

No prescription needed!! Great prices, same meds you get at the vet but at much cheaper prices! Shipping time is usually a couple of weeks to get to USA but I order ahead 3-4 weeks! Customer servic... See more

Company replied

Rated 5 out of 5 stars

Flea treatment products that actually work. I have a cat with severe flea allergy and will not take oral meds of any kind, even mixing it with food. Revolution Plus is the only product that works on h... See more

Company replied

Rated 5 out of 5 stars

I wanted flea meds for a low price, and vetshopmax delivered. They arrived within 2 weeks, slowest option, to California. So, all in all, I'm satisfied :))

Company replied

Rated 5 out of 5 stars

I got my order in half the time than I did before and we have all this tariff problems going on. I was impressed. Also I believe we got me established as a customer now. I feel real good about our fut... See more

Company replied

Rated 5 out of 5 stars

Ever since my Dr. told me about VetShopMax, I have been ordering Simparica for my two large dogs. It is quick, easy, and I don't need to pay hundreds of dollars taking them to the vet just to get a pr... See more

Company replied

Rated 5 out of 5 stars

Such a great price. Like unmatched. It takes a while to get here (Australia—Florida) so I just order early. Will continue to use

Company replied

Rated 5 out of 5 stars

The prices are fantastic! Not overpriced like my country. Sorry USA, I love you, but pharmaceuticals are overpriced. The only downside is the time to obtain product. 2-3 weeks. You just have to plan... See more

Company replied

Rated 5 out of 5 stars

Great!! The website was easy to navigate and they offer a large selection of products. The price was excellent. I have five dogs and three cats and I will definitely be coming back for my pets' n... See more

Company replied

Rated 5 out of 5 stars

Great product, much more affordable than vet prescription. You only have to purchase I'd say 3 weeks in advance due to shipping time. 5 stars

Company replied

Rated 5 out of 5 stars

It only took 2 weeks to come all the way form Germany. So nice to not have to take the dog for a checkup, just to get flea medication when you know nothing is wrong with him.

Company replied

Rated 5 out of 5 stars

Even though the meds are coming from out of the US, they get here in a timely manner and I'm not asked to spend a lot on postage. Also saves me trip to the vet when my dog doesn't need it and that's... See more

Company replied

Rated 5 out of 5 stars

I love that i do not need a prescription to get my babies flea prevention medication.

Company replied

Rated 5 out of 5 stars

I have ordered my dogs flea tick and heartworm meds from your company twice now. The price is good and the communication and shipping was fast and spit on.

Company replied

Rated 5 out of 5 stars

No hassle getting a prescription, very satisfied with my order. Thank you, Carol

Company replied

Rated 5 out of 5 stars

It was so easy getting the medication for my cats! When the vet wanted to bring all 5 cats to be seen was not choice for me! Thank you so much for all you do and continue to do! See you next month

Company replied

Rated 5 out of 5 stars

Although the shipping time was longer than I expected, I am very pleased with the products I received for all 6 of my pets.

Company replied

Rated 5 out of 5 stars

Thanks for prompt shipping. Only request I would like to make is that once the package reaches the US that it be handed off to UPS or FedEx instead of the postal service. All else is well. Thank you!... See more

Company replied

Rated 5 out of 5 stars

I'm older and ordered on the phone and your Team was Great. I'm in Tennessee and got your order Pretty Quick. Thank you 😊 Millie and Ollie say say Thanks for Saving Momma $$

Company replied

Rated 5 out of 5 stars

Easy to use ..no hassles and quality products delivered in a timely manner

Company replied

We perform checks on reviews


Company details

  1. Veterinarian
  2. Hobby Store
  3. Pet Store
  4. Pharmacy

Written by the company

Discount brand name pet medications. All the leading brands of flea, tick and worm control, joint and skin support, vitamins and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Skeptical- now a fan!

I was skeptical at first, but the good reviews made me go ahead and order something. I was pleasantly surprised at the cost, the shipping time, and receiving the product as described. I'll definitely order again.

October 17, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Rachel,

Thank you so much for giving us a chance!

We’re really glad to hear you had a great experience — it means a lot to know the reviews helped and that everything arrived just as expected.

We look forward to having you shop with us again! 🐶😺🧡


Regards,
VetshopMax

Rated 5 out of 5 stars

I can keep my dogs healthy

I can keep my dogs healthy without unnecessary vet visits at a reasonable price. Love shopping for them with VetShopMax!

October 20, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much! We’re happy to hear that you’re satisfied with our prices and love shopping with us.

Your pets’ health means the world to us! 🐶😺🧡


Regards,
VetshopMax

Rated 5 out of 5 stars

Awesome service

Arrives on time and awesome place to order from

October 20, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Kat,

Thanks so much! We're glad your order arrived on time and that you’re happy with our service! 🐶😺🧡


Regards,
VetshopMax

Rated 5 out of 5 stars

Ordering is very easy on website and…

Ordering is very easy on website and very convenient

October 16, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Beth,

Thank you for your feedback! We're so glad to hear you found the website easy to use and the ordering process convenient. We appreciate your support and look forward to serving you again!


Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast shipping, perfect product, just as described

October 1, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Melissa,

Thank you for your wonderful feedback! We're happy to hear that everything—from ordering to delivery—went smoothly and that the product was exactly as described. We appreciate your support!

Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

Super service

Super service. Trump's tariffs almost sunk my delivery but they agreed to wait it out and my delivery finally came. Great price. I should have doubled my order.

October 13, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Jonathan,

Thanks so much for your patience and kind words! We’re glad your order made it through the delays and that you’re happy with the price.

Next time, doubling up sounds like a great idea — we’d be happy to help you stock up and make sure your pets never miss a dose. Thanks again for choosing VetShopMax!


Regards,
VetshopMax

Rated 5 out of 5 stars

Great working with VetShopMax

Great working with VetShopMax! On time, and frequent updates. GREAT PRICES! I have already recommended to my friends! My new pet RX choice!

September 23, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much for your kind words! We’re delighted to hear that you enjoyed our timely service, regular updates, and great prices. It means a lot to us that you’ve already recommended VetShopMax to your friends and chosen us as your go-to for pet prescriptions. We look forward to serving you and your pets again soon!

Regards,
VetshopMax

Rated 5 out of 5 stars

I love that i do not need a…

I love that i do not need a prescription to get my babies flea prevention medication.

October 13, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

It’s wonderful knowing we can help make getting your fur babies’ flea prevention simple and stress-free. 🐶😺🧡

Thanks for trusting us to keep them protected and healthy — we truly appreciate your support!


Regards,
VetshopMax

Rated 1 out of 5 stars

I have only received a partial shipment…

I have only received a partial shipment from you. I have sent a email previously and I have not received a response. Order was placed on 9/23. I am still missing : 2 - 12 pack of Revolution Plus for large catsand 12 pack of Simparico trio for large Dog as of 10-13-25. I have been ordering product from you for over 25yrs. This is not the kind of service I have come to rely on. If you cannot deliver then I expect a full refund. Patti Larson

October 6, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,
Thank you for reaching out, and I sincerely apologize for the delay in both your shipment and our response.I will be emailing you to further assist you with your concern.

Regards,
VetshopMax

Rated 5 out of 5 stars

Such a great price

Such a great price. Like unmatched. It takes a while to get here (Australia—Florida) so I just order early. Will continue to use

September 25, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,
Thank you so much for your kind words! We’re thrilled you love the value and quality. We truly appreciate your patience with international shipping , ordering early is a smart move! Can’t wait to serve you again.

Regards,
VetshopMax

Rated 1 out of 5 stars

Was sold six packets of heart worm…

Was sold six packets of heart worm medication for $155. Only one arrived. When I called to demand the other five was advised that the order only consisted of one pack for six times the advertised amount. That means that this company is a scam. Do not throw your money away, you’ll never get it back !!!

October 6, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Mike,

We’ve reviewed our records and couldn’t find any indication that you contacted us or reported this issue. After checking your order, we can confirm that you should have received 6 chewables.

Please be assured that we are a legitimate and trusted company, and we take customer concerns seriously. I’ll be reaching out to you via email to verify your details and help clarify this matter directly.

Regards,
VetshopMax

Rated 5 out of 5 stars

Appreciation…

I cannot express how much I appreciate this service. I can afford to care for my animals but I cannot afford to pay a vet every time I need my girls meds. They need these to remain protected from the unseen that has the ability to take their life. So thank you so much for this opportunity. I will continue to purchase my pets meds from VetShopMax as long as I can.
Even though the company is based outside the US(which is where I live) I still receive my orders in a timely manner. Great job you guys!! Thank you so much, my girls thank you too! Laci and Luna

October 4, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Kelli,

Thank you so much for your heartfelt message!

We’re truly grateful for your trust and kind words. It means a lot to know that our service helps you keep your girls protected and healthy.

We’re glad to hear your orders are arriving on time despite the distance — our team works hard to make that happen.

Give Laci and Luna some extra pats from us, and thank you again for being a loyal VetShopMax customer! 😺🐶🧡🐾



Regards,
VetshopMax

Rated 5 out of 5 stars

Easy to place order

Easy to place order. Company kept me updated regarding filling order & shipping. Pleasure to do business with.

October 4, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much for your review!

We’re happy to hear the ordering process was easy and that you were kept updated along the way.

It’s always a pleasure doing business with you, and we look forward to serving you again soon! 😺🐶🧡



Regards,
VetshopMax

Rated 5 out of 5 stars

Great way to get what you need and always on time!

I have been ordering my dogs medications for a few years and they always come on time. There special on there products are great. And customer service are always helpful, polite and attentive to your needs. I love VetShopMax, will not be changing my shopping with them.

October 4, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thanks so much for your kind words!

We’re really glad to hear you’ve been happy with our products and service over the years.

It means a lot to know your dogs’ meds always arrive on time and that our team’s been able to help whenever you need it.

We truly appreciate your continued trust with us! 🐶🧡



Regards,
VetshopMax

Rated 5 out of 5 stars

No hassle getting a prescription

No hassle getting a prescription, very satisfied with my order. Thank you, Carol

October 4, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Carol,

We’re happy to hear that you had a smooth experience and are satisfied with your order.

We truly appreciate your trust in us and look forward to serving you again soon! 🐾


Regards,
VetshopMax

Rated 3 out of 5 stars

I was charged a separate additional…

I was charged a separate additional charge for “fees and charges” which I found odd. Shipping took a long time as well.

September 23, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Tiffani,

Thanks for sharing your feedback.

The additional “fees and charges” you noticed are likely foreign transaction fees applied by your credit card provider, as payments are processed internationally through Australia.

Unfortunately, this charge comes directly from the bank or card issuer and not from our end.

Regarding shipping, delivery times may take a little longer due to recent tariff changes and customs clearance processes.

We truly appreciate your patience and understanding, and we’re always working to make your experience smoother.



Regards,
VetshopMax

Rated 5 out of 5 stars

Easy to use ..no hassles and quality…

Easy to use ..no hassles and quality products delivered in a timely manner

October 3, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Jeff,

Thanks for the great feedback! We’re glad you found everything easy and timely. Looking forward to serving you again!

Kind regards,
Jennifer
VetshopMax

Rated 1 out of 5 stars

I want my refund $53

I made an order for the 1st time september 21, 2025. I ordered cat flea and heartworm meds. When it arrived they sent me bravecto for a dog. They sent me some else's order that was in New York. I live in north carolina.They told me to return it and I had to pay for the shipping. I told them it was their fault and they need to pay the return shipping. I was told they do not provide shipping labels. I told them to refund my $53. They told me to send it to the person who ordered it because they probably got my order. What kind of bull crap is that? I dont know this person. How am i suppose to get in touch with them. They said they don't know. None of this is my fault. I will not pay any shipping to anyone. I already paid shipping 1 time to get my order to me. They will not refund my either. They are ignoring my emails and messages. Buyer beware. I WILL NEVER ORDER ANYTHING FROM THIS COMPANY !! Im pissed because they are keeping my $53. I probably will never see my money. .I think they are scammers

September 21, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Heather,

We’re very sorry to hear about your experience. Please be assured that we’ve already been in touch with you regarding this matter, and your concern has been escalated to our management team for urgent review.

We take situations like this very seriously and want to make sure it is resolved properly.

Thank you for bringing this to our attention—we appreciate your patience while we work on a fair resolution.



Regards,
VetshopMax

Rated 5 out of 5 stars

Excellent experience all around

Excellent experience all around. Ordering product was easy, communication on status was great and delivery was quick!!

September 23, 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you for your kind words! We look forward to doing more business with you!

Regards,
VetshopMax

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look