I was charged a separate additional…
I was charged a separate additional charge for “fees and charges” which I found odd. Shipping took a long time as well.
September 23, 2025
Unprompted review
Reply from VetShopMax
Hi Tiffani,
Thanks for sharing your feedback.
The additional “fees and charges” you noticed are likely foreign transaction fees applied by your credit card provider, as payments are processed internationally through Australia.
Unfortunately, this charge comes directly from the bank or card issuer and not from our end.
Regarding shipping, delivery times may take a little longer due to recent tariff changes and customs clearance processes.
We truly appreciate your patience and understanding, and we’re always working to make your experience smoother.
Regards,
VetshopMax