Vertuleasecars Reviews 219

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars
Verified

I stumbled across Vertu almost by accident, whilst searching for another lease deal - and I'm really pleased that I did. The people that I dealt with - Simon, initially, then Lisa and latterly Jan... See more

Company replied

Rated 4 out of 5 stars
Invited

Very efficient and understood my needs constraints well. Did have the best price in the market at the time. My only constructive feedback would be a more appropriate car become available the week afte... See more

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Rated 5 out of 5 stars

Just took Delivery of my 1st lease vehicle ever and it was through Vertuleasecars, was a little sceptical of the whole process at first but full marks to Simon Brown and Jannette who both kept me in... See more

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Rated 3 out of 5 stars
Invited

Vertu Seat manager at Derby was quite rude when we enquired about the time scales of our Seat Cupra, he could not find our contract, then asked why we were bothering him as this was not his job, he sa... See more

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Company details

  1. Car Leasing Service

About Vertuleasecars

Written by the company

At Vertu Lease Cars we offer an affordable way to lease a range of new cars and vans for both personal and business purposes.

We are part of one of the UK’s largest and most established automotive retailers, the Vertu Motors Group. This means that we have access to a wide range of quality vehicles across leading automotive brands, in various styles, specifications and trims. Our team of friendly sales experts will take the time to help find the right vehicle for your specific personal or business requirements.

It’s our goal to take the fuss out of leasing, which is why we will look after all finance documentation and can also arrange delivery of your vehicle to your home or workplace at no extra cost. Rest assured, everything will be taken care of when you choose Vertu Lease Cars.

If you’re looking to lease a new car or van, either personally or for business then contact the team at Vertu Lease Cars today to see how we can help. Browse online or call us on 0330 019 7284.

If you’re already a valued customer of ours, we would love to hear your feedback. Let us know about your experience with Vertu Lease Cars so we can continue to match our customers with their perfect vehicles.

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4.1

Great

TrustScore 4 out of 5

219 reviews

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Rated 1 out of 5 stars

I have hired a car from this company…

I hired a car from this company last year and there were scratches which i noticed before i started my riding , when i returned the car i asked some one in the car park in park lane to handover the car to him , he said its ok just park it , after 2 weeks i received an email saying am responsible for these scratches and they deucted £250 from my account withou any right , i felt like its an act of theft , i requested my bank to stop the payment because its un authorised but they never did

September 15, 2023
Unprompted review
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Reply from Vertuleasecars

Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Stuart.

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Rated 1 out of 5 stars

Submitted two quote requests on their…

Submitted two quote requests on their website with my contact details. No response so I went back onto their website to see the prices/quote details for each model had been pulled. A little courteousy goes a long way.

April 4, 2024
Unprompted review
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Reply from Vertuleasecars

We do try our very best to keep our website updated with the latest pricing, however in some cases, and certainly going into a new month some of our rates may change. we do apologise for this. I was hoping to explain the reason for the delay in responding to your enquiry but unfortunately, you declined my offer.

Rated 5 out of 5 stars

Great Customer Service and Speed of Delivery

Ronnie Fisher was excellent and got me my car in a very short space of time after I had many let downs in previous years with other companies. Would thoroughly recommend him and his team .

February 21, 2023
Unprompted review
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Reply from Vertuleasecars

Hello Ronnie and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and always demonstrating professionalism. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Ben.

Rated 5 out of 5 stars

Hyundai Kona

Ordered a Hyundai Kona in mid of December last year on a great lease deal from Vertu Motors the sales agent kept me updated at all times on the build date right through to the delivery date just in time for
and Thank You for your help.

January 4, 2023
Unprompted review
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Reply from Vertuleasecars

Hi Ray, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Kind regards, Keith













Rated 5 out of 5 stars

Great Service Flawless.

Ordered a Skoda Octavia Estate in October last year on a great lease deal from Vertu Motors Ronnie Fisher the sales agent kept me updated at all times on the build date right through to the delivery date just in time for
Christmas this year flawless service can easily recommend thankyou.

December 22, 2022
Unprompted review
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Reply from Vertuleasecars

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Ronnie receives the recognition he deserves. Many thanks, Stuart.

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Rated 5 out of 5 stars

Ordered Hyundai Kona - all fine with me!

Ordered Hyundai Kona with a relatively short time window due to existing lease deal coming to a close and needed a replacement on similar terms. All went to plan, delivered on agreed date. Good service as far as I am concerned all round - mention for Simon B in particular.

December 21, 2022
Unprompted review
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Reply from Vertuleasecars

Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to our Management team to enable them to share your experience with Simon and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Dean

Rated 5 out of 5 stars

Ordered a new Ford Puma which was…

Ordered a new Ford Puma which was delivered within 2 weeks. Great efficient service from enquiring about the car through to quick delivery.

December 16, 2022
Unprompted review
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Reply from Vertuleasecars

Good evening Mike. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks, Selina.

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish, both Andrew and Jannette were spot on and delivered exactly what they promised.

We'll be back in just under 3 years to renew and may have an EV myself, I love the MG ZS

November 29, 2022
Unprompted review
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Reply from Vertuleasecars

Good afternoon Keith. Thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to Management so that the team receive the recognition that they deserve. Kind regards, Dean.

Rated 5 out of 5 stars

Honest and straight forward service

What a straight forward, no nonsense company Vertu are. We had an electric vehicle on order with a competitor and after many delayed arrival dates we eventually cancelled and started looking elsewhere. This is when we stumbled across Vertu. An online enquiry was swiftly followed up with a return phone call from Simon. He couldn't have been more helpful, honest and straight forward. We have also dealt with Janette who has also been a dream to work with. No hidden fees, sales patter, just an honest, friendly, affordable service. This company have far exceeded our expectations and delivered on every assurance they made to us. Cannot recommended them highly enough. Even the follow up call 2 days after taking delivery of the new car, 5*
Thank you to Simon and the team.

November 28, 2022
Unprompted review
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Reply from Vertuleasecars

Hi Michelle, thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Simon, Janette and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Trish.

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Rated 5 out of 5 stars

Good service from the start

Good service from the start. Bit of delay in receiving the car but was kept up to date with developments. Car is excellent as are the staff.

November 21, 2022
Unprompted review
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Reply from Vertuleasecars

Hi William, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith

Rated 5 out of 5 stars

New baby delivered!

Just had delivery of our new VW Polo and happy to report all went smoothly with no issues. As always Vertu deliver very competitive pricing and makes choosing them a no brainer.

Special thanks to Ronnie at the ordering stage and we appreciated the courtesy follow up call after delivery. Also to Jannette for keeping us up to date during production and arranging the delivery.

November 18, 2022
Unprompted review
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Reply from Vertuleasecars

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen

Rated 5 out of 5 stars

Updated review. Got there in the end

Despite having numerous delays and receiving the car in January not the previous September as promised I have updated this review. Janette was very helpful and despite having to keep ringing me with bad news of delays, she was always polite. In the end she made arrangements for us to receive the car earlier than expected so should be commended for this.

November 10, 2022
Unprompted review
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Reply from Vertuleasecars

Good afternoon Jason. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to our management team for all to see. Many thanks Karen

Rated 5 out of 5 stars

The entire process from first enquiry…

The entire process from first enquiry to delivery was excellent. Very professional and would certainly recommend and use again

November 7, 2022
Unprompted review
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Reply from Vertuleasecars

Good evening Mr Moffat, thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks, Trish.

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Rated 5 out of 5 stars

Simon was great!!!

Simon was great, miles better than a couple of other firms i contacted. Responded quickly and had a solution to me within an hour or two. Will definitely be using Vertu motors again.

November 7, 2022
Unprompted review
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Reply from Vertuleasecars

Hi Alex, thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Simon receives the recognition he deserves. Many thanks, Trish.

Rated 5 out of 5 stars

Just had delivery of my new car from…

Just had delivery of my new car from Vertu Lease. They were excellent from start to finish. Simon, Jannette and Lisa were very easy to deal with and kept me informed at all stages. I would highly recommend them they are a great team and offered me a really good value deal

November 8, 2022
Unprompted review
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Reply from Vertuleasecars

Hi Veronica, thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Simon, Jannette and Lisa receive the recognition they deserve. Many thanks, Trish.

Rated 5 out of 5 stars

Great service

Great service from initial discussions, ordering and after sales.
Kept informed and responded quickly to any queries.
Will highly recommend.

November 2, 2022
Unprompted review
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Reply from Vertuleasecars

Good evening David. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks, Selina.

Rated 5 out of 5 stars

Excellent service from initial enquiry…

Excellent service from initial enquiry through to delivery. Great to be kept informed of the order throughout without having to ask. Thank you Andrew Tatters, Jeanette and team. Top job!

October 28, 2022
Unprompted review
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Reply from Vertuleasecars

Good evening, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Andrew, Jeanette and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Chloe

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Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery of my car.Big thanks to Andrew and Jannette,first class service

October 27, 2022
Unprompted review
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Reply from Vertuleasecars

Hello Allan and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Stuart.

Rated 5 out of 5 stars

Vertu leasing staff superb

Vertu leasing staff superb, in particular Simon and Jeanette.

October 10, 2022
Unprompted review
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Reply from Vertuleasecars

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen

Rated 5 out of 5 stars

Highly recommended

Highly recommended!
I couldn’t recommend vertu lease cars enough! From my initial inquiry about a business lease right up to the day of delivery I was kept updated on the progress of the new vehicle. And of the many questions I had regarding the vehicle (there were quite a few) they could not have been more accommodating. I have used other leasing companies as well as dealerships in the past and vertu lease cars have been the best by far. Special mention to Andrew Tatters and the team. Excellent service.

October 25, 2022
Unprompted review
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Reply from Vertuleasecars

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Andrew receives the recognition he deserves. Many thanks, Stuart.

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