Tile Fix Direct Reviews 1,676

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars
Verified

Plumber who was losing money on price work because the tile's where taking to long to drill my 2nd fix sanitary ware, got the Ruby diamond bits and they are doing me very nicely might just turn the j... See more

Rated 5 out of 5 stars

Honestly the best company ever regarding customer service. I emailed about my custom shower tray and they were more than helpful. They rang the manufacturers constantly and always kept me updated via... See more

Rated 5 out of 5 stars

Excellent company - not just best prices on tiling products, but for customer service. Beverley had stock physically checked and IT system tweaked so I could order items for click and collect, and the... See more

Rated 5 out of 5 stars
Verified

Vast range of quality products at very competitive prices. Very easy to navigate through site. Placed an order and it arrived next day in very packaging which is great to see. Have used other... See more

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Company details

  1. Bathroom Remodeler
  2. Flooring Contractor

Information provided by various external sources

Tile Fix Direct has a fantastic array of wet room and bathroom supplies, including: tiles, underfloor heating, insulation, shower screens and more from leading suppliers such as BAL, Marmox and Orbry. We offer a price match service so please take a look at our extensive range and buy online at www.tilefixdirect.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars
Verified

THE NEW WAY TO SHOP!

Tile Fix Direct make buying and having your goods delivered effortless!
Good prices,good website,safe paying,and excellent delivery.
This company deserves to prosper,as it provides the best service for customers that I have found. Thanks.

July 19, 2015
Unprompted review
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Rated 5 out of 5 stars
Verified

Quickly sorted minor issue

Shower grate arrived with scratches - this was replaced without quibble and arrived the next day - thanks!

July 16, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

We're glad to hear your issue was sorted out quickly! Thank you for leaving a review.

If you'd like a 5% discount code for your next order, pop us an email to reviews@tilefixdirect.com

Rated 3 out of 5 stars
Verified

Good service (price and delivery) but could do better on packaging

Ordered some Marmox insulating boards, on arrival all the corners were damaged and the outside boards had impact dents. Not too important to me on this occasion as I was cutting them up for small pieces but just wrapping the card packaging with FRAGILE tape does not make any difference to delivery companies who don't seem to be able to read. Tile Fix should have put additional corner protectors on as a minimum.

July 15, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Hi Iain, we're sorry to hear some of your boards have been damaged. Thank you for leaving your feedback, I've passed on your comments to the order processing team.

If you'd like a 5% discount code for a future order, send us an email to reviews@tilefixdirect.com

Rated 5 out of 5 stars
Verified

good service

we recently purchased materials from tile fix direct and they were delivered on the day they said it would arrive

July 14, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Hi Raymond, we're glad to hear you're pleased with the service! Thank you for your feedback. If you'd like a discount code for 5% off your next purchase with us, pop us an email to reviews@tilefixdirect.com

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Rated 5 out of 5 stars
Verified

Excellent professional service.

Although I received an excellent service via the telephone I found the web site very difficult to use as it kept telling me that my order was unsuccessful when it was not. Thecweb site needs to be made more simple to use.

July 12, 2015
Unprompted review
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Reply from Tile Fix Direct

Hi Trevor, thanks for you feedback! We'll pass it on to our Web Development Team. If you're ordering with us again, and would like a 5% discount code, send us an email to reviews@tilefixdirect.com

Rated 5 out of 5 stars
Verified

Excellent service

Awesome service brilliant

July 7, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Hi Jon, thank you for writing a review! If you'd like a discount code for 5% off your next order with us, pop us an email to reviews@tilefixdirect.com

Rated 5 out of 5 stars
Verified

Great product and fast delivery

The wet room shower tray was chosen by my very experienced bathroom fiiter and he thought the product and price, alongside the very quick delivery were excellent.

July 5, 2015
Unprompted review
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Reply from Tile Fix Direct

Thanks for taking the time to leave a review! If you'd like a discount code for 5% off a future order, send us an email to reviews@tilefixdirect.com

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Rated 5 out of 5 stars
Verified

Excellent Service and great prices.

Recently started using TileFix for my tile trims and matting. Easy to use website and best prices out there. Products come as described, well packaged and in double quick delivery times. 100% using TileFix from now on.

July 1, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thanks for your review! We look forward to working with you in the future, if you'd like a discount code for 5% off your next purchase pop us an email to reviews@tilefixdirect.com

Rated 4 out of 5 stars
Verified

Very good service

Good product easy to use, however, as I'm not an experienced Tiler you do have to make the grout up in small quantities as it sets quickly.

June 30, 2015
Unprompted review
Rated 5 out of 5 stars
Verified

Wet rooms

Used tile fix to purchase a wet room everything that was needed was worked out for me using the online ordering app they use the all I had to do was transfer to the basket .they have secure payment facilities to use so there is no fraud like some sites and it was all delivered the next day ,I will only use this company from now on I'm very pleased with there service they give have recommended them to other builders I now.

June 29, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thank you for your review! If you'd like a discount code for 5% off your next order with us, send us an email to reviews@tilefixdirect.com. We look forward to working with you!

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Rated 5 out of 5 stars
Verified

Prompt Delivery

No dramas just fast delivery of goods. I'm well happy me!

June 25, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thanks for your review! Send us an email to reviews@tilefixdirect.com if you'd like a discount code for 5% off your next order.

Rated 4 out of 5 stars
Verified

good service

Tile fix have always been very quick to deliver the product we have ordered, the only gripe last time was that marmox themselves or the courier (not tile fix) lost the bath panel we were waiting on, however a replacement was sent once this was realized.

June 25, 2015
Unprompted review
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Rated 5 out of 5 stars
Verified

Good price & excellent service

Quick delivery at a good price

June 23, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thank you for your review! If you'll be ordering with us again, email us at reviews@tilefixdirect.com for a 5% discount code.

Rated 5 out of 5 stars
Verified

Easy and very reliable

June 17, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thanks for taking the time to leave us your feedback! If you'd like a discount code for 5% off your next order with us, send us an email to reviews@tilefixdirect.com

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