Tile Fix Direct Reviews 1,676

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars
Verified

Plumber who was losing money on price work because the tile's where taking to long to drill my 2nd fix sanitary ware, got the Ruby diamond bits and they are doing me very nicely might just turn the j... See more

Rated 5 out of 5 stars

Honestly the best company ever regarding customer service. I emailed about my custom shower tray and they were more than helpful. They rang the manufacturers constantly and always kept me updated via... See more

Rated 5 out of 5 stars

Excellent company - not just best prices on tiling products, but for customer service. Beverley had stock physically checked and IT system tweaked so I could order items for click and collect, and the... See more

Rated 5 out of 5 stars
Verified

Vast range of quality products at very competitive prices. Very easy to navigate through site. Placed an order and it arrived next day in very packaging which is great to see. Have used other... See more

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Company details

  1. Bathroom Remodeler
  2. Flooring Contractor

Information provided by various external sources

Tile Fix Direct has a fantastic array of wet room and bathroom supplies, including: tiles, underfloor heating, insulation, shower screens and more from leading suppliers such as BAL, Marmox and Orbry. We offer a price match service so please take a look at our extensive range and buy online at www.tilefixdirect.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars
Verified

Great - Fast and efficient

Each time I have ordered from Tile Fix Direct they have processed my order correctly and it has been delivered promptly without damage. Staff on the phone are generally helpful too. As such I am very likely to use them again many times over. Naturally I have no problem in recommending these guys.! Great service and well priced.

October 7, 2015
Unprompted review
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Rated 5 out of 5 stars
Verified

Great Service.

First time I've ordered anything from yourselves and I couldn't be happier. Ordered a pallet of Ditra on the Friday for next day delivery. Received my order by midday Saturday. Thanks

September 28, 2015
Unprompted review
Rated 5 out of 5 stars

Fast and good quality

Bought a very large shower former and drain. Price was good and it was delivered quickly and professionally. Would happily buy from Tile Fix Direct again.

Only minor bad points (not enough to lose a star) were a) I couldn't choose a delivery day nor could they provide an exact delivery date and b) the packaging said along the lines of "Do not lay flat. Do not stand on." and had a big dusty footprint on it but luckily no damage done.

September 17, 2015
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent customer service

It was important that the delivery arrived on the right day, which it did. The one query I had was dealt with straight away. The items (Arditex NA) were substantially less expensive than from anywhere else I could find that could deliver in time.
Will use again. Thanks!

August 18, 2015
Unprompted review
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Rated 5 out of 5 stars
Verified

Supplies for wet room

Can't fault Tile Fix. They supplied the goods super fast and the quality is great. I'd recommend them to anyone else considering a wet room.

August 15, 2015
Unprompted review
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Rated 5 out of 5 stars
Verified

Excellent

I ordered quite a few different things at different times and all my orders were delivered next day. I will definitely use them again.

August 14, 2015
Unprompted review
Rated 5 out of 5 stars
Verified

leveling system for tiles etc

extremely happy .. good deal , definitely i will be shoping here..
Highly recommend
Thanks
316 elite services
Professional tillers

August 7, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thanks for leaving us a review Tomas! We're glad to hear you've been pleased our service so far, we look forward to working with you in the future.

Rated 2 out of 5 stars

Stock levels poor

Over the last couple of years when I am adding 50+ items to get the price break discounts they never seem to have the stock.. so I end up being faced with having to pay the higher unit price. Please sort out your stock levels or stop offering large discounts when you cannot honour them

August 5, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Hi Chris,

Thank you for leaving us a review, I'm sorry to hear that you've had this problem. We'll pass it on to the relevant people to sort this out.

Sorry again that this has affected you, if you'd like a discount code for 5% off your next purchase, please pop us an email to reviews@tilefixdirect.com

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Rated 5 out of 5 stars
Verified

Great service

Ordered tile leveling kit,, arrived super fast, super packed and at a super price,, will use again

August 4, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thanks for leaving a review, glad to hear you've been pleased with the service! If you'd like a discount code for 5% off your next order with us, send us an email to reviews@tilefixdirect.com

Rated 5 out of 5 stars
Verified

great service

I was called by one of your sales team as I hadn't put the correct region. He sorted it out and organised a refund. He was very polite and knowledgeable.

July 24, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thank you for giving us your feedback, glad to hear everything was sorted out! If you'd like a 5% discount code off your next order with us, pop us an email to reviews@tilefixdirect.com

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Rated 5 out of 5 stars
Verified

Top company!

We have made several orders through this company.Materials arrived when they said they would, helpful team in the office, and easy to use website. Top marks!

July 23, 2015
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent Service

No hassle would use Tile Fix Direct again & would have no hesitation to recommend to friends/family

July 21, 2015
Unprompted review
Tile Fix Direct logo

Reply from Tile Fix Direct

Thank you for leaving a review, we're pleased to hear you've had a good experience with us!
If you're going to place another order with us you can pop us an email to reviews@tilefixdirect.com for a 5% discount code.

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