The Mortgage Store Reviews 3,556

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's friendliness, efficiency, and expertise. Consumers appreciate the clear and proactive communication throughout the mortgage process, with many advisors going above and beyond to provide support and guidance. People also value the ease and stress-free nature of the process, with everything explained clearly and handled quickly. The positive experiences extend to various aspects, including the app and the value for money. Reviewers feel they receive sound, trustworthy advice and appreciate the team's responsiveness to emails and calls. Consumers also commend the company's retail experience, noting the professionalism and knowledge of the staff. Overall, individuals highly recommend the company for its excellent service and ability to secure the best deals.

Based on these reviews

Rated 5 out of 5 stars
Invited

I can't rate the team here high enough. From the first conversation (affordability) Stuart was a joy to work with. No time wasted, but still friendly and professional through-out. Following o... See more

Company replied

Rated 5 out of 5 stars

They are very professional. They held our hand through every process of our mortgage application and insurance with every tiny details explained. Their response to inquiries is fast and polite. I must... See more

Company replied

Rated 5 out of 5 stars
Invited

A huge thank you to Chris Simms, Charlene, Jo and Martin on all the support I've had during my house buying journey. Especially to Chris, who has been amazing since the first time I made contact with... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Mr Charlie Sweet, Avebury Blvd, MK branch, for he’s amazing competence in helping myself and my partner with 2 mortgage matters. Charlie was helpful in all ways and was great in... See more

Company replied

Rated 5 out of 5 stars
Invited

Sam and his team went above and beyond to secure our mortgage, we wouldn’t be able to buy our dream home without their commitment. Sam was always there to answer our calls, respond to our emails. A... See more

Company replied

Rated 5 out of 5 stars
Invited

The consultants at the Mortgage Store were patient and addressed all our questions. The feedback was received in a timely manner. We had a good experience from the point we engaged the Mortgage Store... See more

Company replied

Rated 5 out of 5 stars
Invited

We can’t thank Carl and Donna at The Mortgage Store Wolverhampton enough! From start to finish, they guided us through the whole process with clear advice, great mortgage options, and constant... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend the mortgage store more. They have been absolutely brillaint. We dealt with Robbie who was recommended to us via Bloor homes. We had our mortage offer within 24 hrs of submission.... See more

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Rated 5 out of 5 stars

I had a fantastic experience with my mortgage advisor Chris Simms. From start to finish, they were professional, patient, and really took the time to explain everything clearly. They found me a gr... See more

Company replied

Rated 5 out of 5 stars
Invited

Such a smooth, stress-free process after a really difficult experience elsewhere. Everything was explained clearly and handled so quickly, it honestly couldn’t have been easier. Ben, Charlene & Dean w... See more

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Rated 5 out of 5 stars

I am a First Time Buyer, purchasing alone, so this whole process was very daunting to me. Robbie took time to break down every aspect of the process and really reassured me throughout. Robbie found me... See more

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Rated 5 out of 5 stars

We used the mortgage store to secure a mortgage for our new build property. Both Robbie Johnson and Yvonne Moran have been so helpful during the process. We were kept in the loop the whole time and ev... See more

Company replied

Rated 5 out of 5 stars
Invited

Catherine is fantastic! What a service! Three (re)mortgage now she always strive to get me the best deal and very prompt to answer any queries.

Company replied

Rated 5 out of 5 stars
Invited

I had an awesome with this company with great help from Jo Hannel and Dani Payne. They acted professionally and carried me along through every steps of mortgage, they both literally explained every... See more

Company replied

Rated 5 out of 5 stars
Invited

Hayley has been amazing helping us sort out 5% mortgage for our new build house. We got an AIP and then the bank changed their mind, Hayley was straight on it and found us a better deal. Now just wait... See more

Company replied

Rated 5 out of 5 stars

Charlie at The Mortgage Store was a total star! He explained everything in detail carefully, answered my many questions and found a mortgage that was right for me. As a first time buyer, I was really... See more

Company replied

Rated 5 out of 5 stars
Invited

Carl has recently dealt with our re-mortgage and has been friendly, helpful and communicative throughout. He has been very easy to deal with and we are very pleased with the service received. Would hi... See more

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Rated 5 out of 5 stars
Invited

The Mortgage Store were brilliant! They made the whole process easy and stress-free, kept me updated, and got everything sorted quickly. Highly recommend their service!

Company replied

Rated 5 out of 5 stars
Invited

Always helpful. All the guys we dealt with (mortgage broker, life insurance, buildings and contents insurance) very professional, and knowledgeable, and super nice. Thoroughly recommend using them. Es... See more

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Rated 5 out of 5 stars

I’ve been with The Mortgage Store for over 2 years now, and this time round I had the absolute pleasure of working with Jo Bavister as my mortgage advisor. Honestly, I can’t thank her enough. Things... See more

Company replied

Rated 5 out of 5 stars

First of all, a big thank you to The Mortgage Store for helping arrange my mortgage application for my house purchase. As much as i’m grateful to The Mortgage Store, all credit belongs to Jake Marshal... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with The Mortgage Store. They were very responsive and always quick to answer any questions I had, which gave me confidence throughout the process. Their timely supp... See more

Company replied

Rated 5 out of 5 stars
Invited

I cannot thank Ryan enough for all his hard work and support during the process of our purchase. Ryan assisted us with a new mortgage and two remortgages. Ryan has been exceptional and very a... See more

Company replied

Rated 5 out of 5 stars
Invited

Great service from start to finish. Simon was very friendly and responsive to my email's and calls. The mortgage process was very smooth. He checked all my documents prior to the submission of my a... See more

Company replied

Rated 5 out of 5 stars

Marek was fantastic to work with during my property purchase. He was proactive, reliable, and always ahead of the process — making everything run smoothly from start to finish. His communication was... See more

Company replied

Rated 5 out of 5 stars
Invited

Amazing experience from start to finish. I have nothing negative to say. They are very friendly and responsive to email and calls. Unlike others we have spoken to who answers once a week.. Mortga... See more

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Rated 5 out of 5 stars

We first met Chris from The Mortgage Store while exploring mortgage options for a new-build property at the Broadnook estate, having previously received advice from another broker. From the outs... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an excellent experience working with my mortgage advisor Chris Sanders. From the very beginning, he demonstrated outstanding knowledge of the mortgage process and guided me through every step w... See more

Company replied

Rated 5 out of 5 stars
Invited

Great experience with Mortgage Store! They made our remortgage process simple and stress-free, always clear with advice and quick to respond. Magdalena was a fantastic Adviser and Agnieszka handled th... See more

Company replied

Rated 5 out of 5 stars

Warren and Yvonne were incredibly helpful. Every step was done quickly and with updates through out the entire process. All phone calls and emails answered without delay. Very helpful and great custo... See more

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Rated 5 out of 5 stars

Great experience overall, supported us with mortgage and insurance. Very efficient and friendly team, also very pantient and transparent when explaining the options. Special thanks to Marek who contin... See more

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Rated 5 out of 5 stars

Great experience with Paul Mizon at Mortgage Store for my switch. We reviewed several times in the run up to my current mortgage ending as the BoE rates dropped. Gave me confidence I was getting the b... See more

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Rated 4 out of 5 stars

We got a good mortgage rate that we are happy with but doing everything digitally isn't always the best for our circumstances. It would be great to have a paper alternative or somewhere to go and h... See more

Company replied

Rated 5 out of 5 stars

Sonya was introduced to us through persimmons, and for that we are forever grateful! Even though we didn't stay (and wouldn't recommend) persimmons and decided to go with Abel homes, she stayed with u... See more

Company replied

Rated 5 out of 5 stars
Invited

Communication was great and everything was sorted super quickly which was essential for us as the house sale was very quick too. Dean, Jo, Yvonne and Charlene were all part of the experience and all e... See more

Company replied

Rated 5 out of 5 stars
Invited

Can't Fault them. Carl is top drawer. Always on hand with help and advice making sure we get the best deal and make the right decisions. Will always return. Highly recommend

Company replied

Rated 5 out of 5 stars
Invited

Marek Ondovcak is the best mortgage advisor ever!!! Highly recommended! Massive thank you!

Company replied

Rated 5 out of 5 stars
Invited

Excellent communication and sound, trustworthy advice, make The Mortgage Store stand out from the crowd. I’ve been using these guys for the last 8 years and they have never failed to deliver outstandi... See more

Company replied

Rated 5 out of 5 stars
Invited

Catherine is always very helpful in finding us the best deal for our circumstances. She offers up different options and listens to our needs.

Company replied

Rated 5 out of 5 stars
Invited

Marek has been incredibly responsive and helpful from the start and throughout the process of finding a mortgage for our new house. He has gone the extra mile to deliver exceptional customer service a... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent service .. everything happen very quickly and I highly recommend this company especially new property buyers . Mr Ryan is the best man and very experienced to deal with ..

Company replied

Rated 5 out of 5 stars
Invited

Great company, staff are friendly and very responsive. Everything is explained well and nothing is a problem. I have used and will continue to use The Mortgage Store.

Company replied

Rated 5 out of 5 stars

Incredible service. No fuss, no jargon, no issues. Sam was very easy to work with, clear and efficient. We wouldn’t go anywhere else!

Company replied

Rated 5 out of 5 stars
Invited

Rhiannon was very helpful, patient and professional in answering every questions and query. Got us a fantastic deal for the mortgage.

Company replied

Rated 5 out of 5 stars
Invited

Fantastic Team answers any questions and find best deal for you !!! Magdalena E. is a star !!!

Company replied

Rated 5 out of 5 stars
Invited

Fast and efficient as always. I would highly recommend The Mortgage Store.

Company replied

Rated 5 out of 5 stars

Very good team, dedicated and smooth remortgage with HTB buy back, 5 stars !

Company replied

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Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Home Insurance Agency
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Take Advantage of Professional Mortgage Advice from The Mortgage Store At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.


Contact info


5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Friendly professional service

We were recommended the mortgage store by our agent.

Ryan provided us with professional advice and took the time to find us the best deal.

He was knowledgeable and supportive, he understood the process was new to us and explained things in clear language. This gave us great confidence that we were in safe hands.

No question seemed too silly to ask and we were glad to have him handle our mortgage. We'll be back in contact with him when our offer rate is up for renewal.

October 17, 2025
Rated 5 out of 5 stars

Great experience all round

The mortgage store team has been very helpful and efficient in guiding us through the process of buying our first home. They've assisted us step by step and promptly responded to all our queries. Highly recommend!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great deals and good communication

Been with these guys for a number of years now. Communication has been brilliant with prompt responses and best of all great deals! whether it be life insurance or mortgages Tom has always managed to find me some really good deals. Highly recommended.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

They are very professional

They are very professional. They held our hand through every process of our mortgage application and insurance with every tiny details explained. Their response to inquiries is fast and polite. I must not fail to appreciate Jake, Dean and Dayne's team. They were exceptional in service delivery.

October 16, 2025
Unprompted review
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much, Imariagbe! We’re thrilled to hear that Jake, Dean, Dayne, and the team provided such thorough and professional support throughout your mortgage and insurance process. Your kind words and recognition of their exceptional service mean a lot! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

The Best Mortgage Store !!!

Marek Ondovcak is the best mortgage advisor ever!!!
Highly recommended!
Massive thank you!

June 26, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much, Richard! We’re delighted to hear your kind words about Marek — he’ll be over the moon to know how much you appreciated his help. Thanks again for the recommendation! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Catherine is fantastic

Catherine is fantastic! What a service! Three (re)mortgage now she always strive to get me the best deal and very prompt to answer any queries.

October 14, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you, Michalis! We’re so pleased to hear you’ve had such great experiences with Catherine over the years. She’ll be thrilled to know her hard work and dedication are so appreciated. – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Fabulous advisor Fiona always over and…

Fabulous advisor Fiona always over and above.

October 14, 2025
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Reply from The Mortgage Store

Thank you, Mandy! We’re so pleased to hear you had such a great experience with Fiona — she’ll be delighted with your lovely feedback! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Thank you all at the Mortgage Store

A huge thank you to Chris Simms, Charlene, Jo and Martin on all the support I've had during my house buying journey. Especially to Chris, who has been amazing since the first time I made contact with The Mortgage Store.

September 25, 2025
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Reply from The Mortgage Store

Thank you so much, Jeetesh! We’re thrilled to hear that Chris, Charlene and Martin made such a great impression and supported you throughout your home-buying journey. We’ll be sure to pass on your kind words to them — they’ll really appreciate it! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

I can't rate the team here high enough.

I can't rate the team here high enough.
From the first conversation (affordability) Stuart was a joy to work with. No time wasted, but still friendly and professional through-out.

Following on from this, amazing communication tailored exactly to what I needed. Emails for the most part, but always available on the end of the phone if needed.

At the end, managed to secure an exceptional rate!

10/10 - would highly recommend every time.

October 1, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much, Steven! We’re delighted to hear your experience with Stuart and the team was such a positive one. It’s great to know you felt supported throughout and secured a fantastic rate too! We really appreciate the recommendation. – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Exceptional

Sam and his team went above and beyond to secure our mortgage, we wouldn’t be able to buy our dream home without their commitment.
Sam was always there to answer our calls, respond to our emails. A great experience!

October 10, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much! We’re thrilled to hear that Sam and the team could support you in securing your dream home. It’s wonderful to know you felt supported every step of the way. We really appreciate your kind words! – The Mortgage Store Team

Rated 5 out of 5 stars

Above and Beyond – Thank You Chris & Charlene!

We first met Chris from The Mortgage Store while exploring mortgage options for a new-build property at the Broadnook estate, having previously received advice from another broker. From the outset, Chris exceeded our expectations—not only by showing us possibilities we hadn’t considered, but also through his exceptional customer service and dedication.

He was incredibly thorough, attentive to our specific needs, and always offered honest, tailored advice without ever trying to upsell. It was clear that his goal was to help us find the right solution, not just any solution.

Chris made the entire process smooth and stress-free, providing expert guidance every step of the way. A special thank you also goes to Charlene, who was fantastic in keeping us regularly updated on the progress of our application.

Thank you both for making our journey from securing our first mortgage to moving into our first home so straightforward and easy. We couldn’t recommend The Mortgage Store more highly—and we’ll definitely be back when it’s time to remortgage!

October 8, 2025
Unprompted review
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Reply from The Mortgage Store

Thank you so much, Kishan! We’re thrilled to hear that Chris and Charlene made your first-time buyer journey smooth and stress-free. It’s wonderful to know you felt supported, informed, and confident every step of the way. We really appreciate your kind words and look forward to helping you again when it’s time to remortgage! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Happy with the support

The consultants at the Mortgage Store were patient and addressed all our questions. The feedback was received in a timely manner. We had a good experience from the point we engaged the Mortgage Store in August to the Mortgage Offer. They also made the process seem easier than what we had researched. All the information we provided to apply for the mortgage in principle was also sufficient for the mortgage application. It has been the least stressful part of the house buying process and we would use the Mortgage Store again.

October 9, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much, Fabien! We’re delighted to hear that our team made the mortgage process straightforward and stress-free for you. It’s wonderful to know you felt supported from start to finish, and we look forward to assisting you again in the future! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Rhiannon - excellent service

Rhiannon was very helpful, patient and professional in answering every questions and query. Got us a fantastic deal for the mortgage.

October 7, 2025
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Reply from The Mortgage Store

Thank you so much, Ibidapo! We’re thrilled to hear that Rhiannon was able to support you so well and help secure a fantastic mortgage deal. She’ll be delighted with your kind words! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Fast and efficient as always

Fast and efficient as always. I would highly recommend The Mortgage Store.

September 24, 2025
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Reply from The Mortgage Store

Thank you, Ernie! We’re delighted to hear you found our service fast and efficient. Your recommendation means a lot to us! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

The Mortgage Store were brilliant

The Mortgage Store were brilliant! They made the whole process easy and stress-free, kept me updated, and got everything sorted quickly. Highly recommend their service!

October 3, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much, Adam! We’re thrilled to hear the process was easy and stress-free, and that our team kept you updated throughout. Your recommendation means a lot to us! – The Mortgage Store Team

Rated 5 out of 5 stars

Happy clients :)

I would like to thank Mr Charlie Sweet, Avebury Blvd, MK branch, for he’s amazing competence in helping myself and my partner with 2 mortgage matters. Charlie was helpful in all ways and was great in getting back to us when needed and provided informative assistance throughout. For this, we are very much appreciative and we would highly recommend. Also, a thank you to Mrs Wendy Smith, of whom alongside, was very pleasant and helpful. Thank you for our new home card also :) We can vouch for your fantastic services and we thank you very much :)
S & R. x

September 4, 2025
Unprompted review
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much! We’re delighted to hear that Charlie and Wendy provided such helpful and attentive support for both your mortgage matters. It’s wonderful to know the new home card added a special touch too! We really appreciate your kind words and recommendation. – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Fantastic Team answers any questions…

Fantastic Team answers any questions and find best deal for you !!!
Magdalena E. is a star !!!

October 6, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you so much! We’re thrilled to hear you had a fantastic experience and that Magdalena made such a positive impact. She’ll be delighted with your kind words! – The Mortgage Store Team

Rated 5 out of 5 stars
Invited

Marek - exceptional customer service

Marek has been incredibly responsive and helpful from the start and throughout the process of finding a mortgage for our new house. He has gone the extra mile to deliver exceptional customer service and we would not hesitate to recommend him to anyone looking for a new mortgage.

October 1, 2025
The Mortgage Store logo

Reply from The Mortgage Store

Thank you, Nikeeta! We’re so pleased to hear how well Marek supported you throughout your mortgage journey. Going the extra mile for our clients is exactly what we aim for — we really appreciate your recommendation! – The Mortgage Store Team

Rated 5 out of 5 stars

Very good team

Very good team, dedicated and smooth remortgage with HTB buy back, 5 stars !

October 1, 2025
Unprompted review
The Mortgage Store logo

Reply from The Mortgage Store

Thanks so much, Leon! We’re really glad to hear everything went smoothly with your Help to Buy buy-back. The team will be delighted with your feedback! – The Mortgage Store Team

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