Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's customer service, highlighting the helpfulness and promptness of the support team in addressing their questions and concerns. Consumers also value the quick responses and the feeling of being supported throughout the buying process. People are satisfied with the prices and the wide selection of products available. Consumers report that the products are well-packaged and arrive in perfect condition. The delivery service receives mixed feedback, with some reviewers mentioning delays, while others are pleased with the speed of the shipment. Some customers mention long delivery times, especially for custom-ordered items, but acknowledge that this is clearly stated. However, some reviewers express concerns about unexpected taxes upon arrival.

Based on these reviews

Rated 5 out of 5 stars

Had a great experience with Tattahome. Im based in Singapore and the order went smoothly, items were well packed and delivery was quite prompt. Air Shipping was quite expensive though. Definitely be... See more

Rated 3 out of 5 stars

The product looks great. I love the plates that I received however, I was hit with a huge tax upon arrival in the United States that I was not made aware of an advance. I paid more to DHL than I did f... See more

Rated 5 out of 5 stars

Products are as described. Arrived in perfect condition. Shipping took awhile as there was one item not in stock but customer service was fast and very responsive with any query I had. Will definitiel... See more

Rated 5 out of 5 stars

Very satisfied with my purchase and the customer experience. Ordered some ceramic plates and bowls to ship to US that were not available here. Was pleased they arrived completely intact and with excel... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered three Le creuset pots- the bread oven, the pink flower casserole and the large 31cm oval orange casserole dish. All items arrived quickly in a timely manner and were packaged very well. We h... See more

Rated 5 out of 5 stars

I just received my order QWFKPUXXG, Everything was as expected, all in perfect condition. Will definitely be ordering from Tattahome again. Very please with their customer service who responded quickl... See more

Rated 5 out of 5 stars

My first purchase with Tattahome. The package arrived well-packed and in a timely manner to Singapore. I’m very happy with the quality and service, and I’ll definitely be buying from them again soon!

Rated 5 out of 5 stars

MERENGUE LE CREUSET TAGINE. RARE..& FOR SALE to anybody in the world. PAY PAL link ALWAYS nice for buyers who worry,'is tattahome a real store?' ITALY to USA takes 4 weeks..Long waits & no purchase co... See more

Company replied

Rated 5 out of 5 stars

I ordered the Qeeboo Carpet Oggian Crocopink rug and it’s amazing! It took about 8 weeks to arrive but I knew that when I ordered so was not surprised. It was worth the wait!

Rated 5 out of 5 stars
Verified

I had to wait a few weeks for my limestone plinth as the manufacturer was on their annual shutdown and I did send a couple of emails to check the progress of my order and always had a very quick email... See more

Rated 5 out of 5 stars
Verified

The sales support team was very helpful with my order. They shipped the mirror immediately once it was back in stock, just as promised, which allowed me to complete my project right on time.

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with Tattahome. I came to their site because a Le Creuset product that I love has been discontinued in America. The shipping and delivery has been way better than expected. It came... See more

Company replied

Rated 5 out of 5 stars

On a recent holiday to the Netherlands, looked at several Le Creuset items I liked, but didnt purchase due to luggage constraints. The tea kettle & cups were not available in the States. I searched... See more

Company replied

Rated 5 out of 5 stars

IF you appreciate Staub and Le Creuset, then this is the place to go. Order takes 4 weeks but their prices are unmatched, Also Customer service is so helpful when I connected with them about my order... See more

Company replied

Rated 5 out of 5 stars

First of all, I'd like to compliment the customer service. After providing sufficient information, I placed an order, and it was delivered neatly and safely a week later (from Italy to the Netherlands... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with TattaHome, all thanks to Aron! He was incredibly helpful in sorting out the customs clearance, making what could have been a stressful process completely hassle-free. He... See more

Company replied

Rated 5 out of 5 stars

TattaHome is an impressive platform for anyone looking to elevate their home decor with unique and stylish pieces. Their curated selection offers a blend of modern aesthetics and timeless design, mak... See more

Rated 5 out of 5 stars

Prompt reply from after sales manager Andrew who kept me updated on delivery as there was a delay on production. He did say that there will be something offered as a gesture of goodwill. Will defini... See more

Company replied

Rated 5 out of 5 stars

Very good, just a little bug in the price, because there is some dollars to pay at the arrival at the airport which are non included in the price.

Rated 5 out of 5 stars

Loved the Versace water goblets i purchased from Tatta Home. Service was impeccable, prompt and responsive. Everything was packed and shipped very well from Italy to USA journey.

Company replied

Rated 3 out of 5 stars
Verified

Though I did add items to my order, I was still surprised at how long the order took to arrive. I ordered in May and received the items August 1. It seemed like an incredibly long time. However, custo... See more

Company replied

Rated 5 out of 5 stars

I needed a great deal of help from customer service. Julien was extremely helpful and prompt with all my questions and concerns. There was no question about my situation and the company didn’t doubt m... See more

Rated 5 out of 5 stars
Verified

Honestly, they answered all emails and helped me with the broker for import and other details. I bought more than one from them, including quite a nice/expensive light fixture. So far, so good—act... See more

Company replied

Rated 5 out of 5 stars

Great service and product. I inherited my Mothers wedding china and found a complete set of 20 chargers. They arrived today perfectly clean and undamaged. It took a bit to get here, about 5 weeks,... See more

Company replied

Rated 5 out of 5 stars

My original item was not available after ordering but I was contacted by Andrew in customer services and advised that I could get the updated version at no extra cost. Told me delivery would be 3-4 we... See more

Company replied

Rated 5 out of 5 stars

This vendor has a huge selection of dinnerware and excellent prices, even with shipping from Italy. They have very clear instructions about spending levels before duties are triggered. I really like d... See more

Rated 5 out of 5 stars
Verified

Great prices, however the items I ordered Ginori China is custom ordered and takes at least 8 weeks for delivery. This is clearly stated. With tariffs coming in to the US it’s still less expensive tha... See more

Company replied

Rated 5 out of 5 stars

I purchase a Le Creuset casserole dish. It was the best price I could find for the specific special edition item anywhere online. Delivery took a while but was clearly stated on the site when making... See more

Company replied

Rated 5 out of 5 stars

We first saw this pattern when we were vacationing in Italy. Tattahome was a Marvelous supplier. They did an excellent job and packaging up each plate individually to ensure there was no damage. We we... See more

Company replied

Rated 5 out of 5 stars

Had some questions prior to placing my order and had a quick response and follow up. Received my orders of Le Creuset within the time frame given. Air filled packing wrap had popped so they might want... See more

Company replied

Rated 5 out of 5 stars

i ordered Le Creuset casserole, they gave great price, super fast shipment. everything arrived in perfect condition. im very happy with them. will definitely order again

Rated 2 out of 5 stars

I strongly advise against using this website. One of the items I ordered was never delivered, and despite waiting and writing constantly for 6 months, I have yet to receive a refund. Based on my ex... See more

Company replied

Rated 5 out of 5 stars

Great customer service, very helpful. Corrected my mistake quickly and swiftly. Delivery time as predicted while making a purchase also item was very well priced (YOGVHCIVU).

Company replied

Rated 2 out of 5 stars
Verified

I ordered a product in April and received in the beginning of August. It took more than 3 month to deliver... That is why 3 starts removed :) To be fair: delivered product is intact and fully complian... See more

Company replied

Rated 5 out of 5 stars

What a great company. Quick to respond to emails and questions, great packing and arrived exactly as estimated 3-4weeks. I ordered Le Creuset items from New York and I was very pleased! I will definit... See more

Company replied

Rated 5 out of 5 stars
Verified

Deep Teal I love that Tattahome has my color of Le Crueset! I cannot find it anywhere in the U.S., the shipping is a bit daunting but totally worth the collection. I appreciate you.

Company replied

Rated 5 out of 5 stars

Very good experience, the shipping was fast (in stock item).competitive pricing. Fast email respond. Will definitely purchase from tattahome again in the future.

Company replied

Rated 5 out of 5 stars
Verified

I ordered the Ginori oriente bread plates. While a little nervous dealing with a company outside the USA, everything went so smoothly. They packaged my order so well not one broken plate! Will be orde... See more

Company replied

Rated 5 out of 5 stars

their customer care is quick and helpful i ordered few times, once i received a product broken and they looked for options and quickly refunded. the next time the product arrived quickly and was in pe... See more

Rated 5 out of 5 stars
Verified

My order was processed and delivered within one week. Email updates kept me informed. Product was well packaged with no damage or defects.

Company replied

Rated 5 out of 5 stars

Ordered my le creuset bread dish came perfectly packaged and a reduced price would defo use again.

Rated 5 out of 5 stars

Excellent customer service. Both prompt and effective. Appreciate the speed in dealing with my query and will buy from them again.

Company replied

Rated 5 out of 5 stars

I ordered from Tattahome after checking the trust pilot rating. The dishes were packed very well and not one broken plate after its long journey from Italy. Arrived via DHL. So happy!

Company replied

Rated 5 out of 5 stars
Verified

The order went smoothly and was really a timely delivery for ordering out of US. Would order from them again

Company replied

Rated 5 out of 5 stars

Great experience, quick dispatch, well packaged and fabulous product.. will definitely order from again

Rated 5 out of 5 stars

Amazing experience, ordered supply for my bathroom of Fantini, everything arrived in time. By our mistake we lost a little detail during the installation. I called them and the sent me a new one free... See more

Rated 5 out of 5 stars

I have ordered a few times from Tattahome and they have always fulfil the orders. The back orders may take 6-8 weeks to get sent but all arrived. my last order SWDWRHZRT, was a designer lamp but on ba... See more

We perform checks on reviews


Company details

  1. Furniture Accessories Supplier
  2. Bathroom Supply Store
  3. Decoration and Interior Design Store
  4. Interior Designer
  5. Kitchen Supply Store
  6. Lighting Store

Written by the company

Tattahome – Italian Design for Home and Bathroom Tattahome is an Italian company specializing in the online sale of high-end furniture, bathroom furnishings, faucets, and stylish home accessories. With over 50 years of experience, we offer a carefully curated selection of design products known for their quality, functionality, and timeless elegance. Our wide-ranging catalog includes furniture, lighting, kitchen accessories, tableware, bathroom vanities, mirrors, showers, and faucets — ideal for both modern and classic interiors. We work with private customers, architects, and interior designers on residential and commercial projects across Europe, the United States, the Middle East, and Asia. At Tattahome, we provide a complete and personalized service: from product consultation to order management and global shipping. We handle logistics and ensure home delivery, including customs clearance where required. Our multilingual support team offers technical assistance, regular updates, and fast response times. What sets us apart is our commitment to reliability, professionalism, and attention to every detail. Our customers appreciate the smooth shopping experience, secure packaging, competitive pricing, and the peace of mind that comes from working with a dedicated and experienced team. Choosing Tattahome means bringing the best of Italian design into your home — effortlessly, safely, and wherever you are in the world.

From Our Door to Yours — Guaranteed and Protected

Fast & Safe Shipping with DHL, UPS and FedEx

At Tattahome, we pride ourselves on offering insured shipping to your door — wherever you are in the world. In the rare event of damage during transit, we take full responsibility for replacing the item at no extra cost to you. Our multilingual support team is always available to provide updates, technical advice, and dedicated after-sales assistance.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Le Crueset Flamme Doree

I ordered a Le Crueset Flamme Doree saucepan. I am UK based. I received full tracking via DHL. The saucepan arrived 9 days from me placing my order. Well packaged and arrived in perfect condition. Very happy with my order.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Waiting for ever for a refund

I ordered a pillow and received an email apologizing saying that the pillow I ordered wasn't in stock. Ok fine things happen. I asked for a refund. Customer service said of the refund will be processed. It has now been well over a month with no refund. I've emailed them several times about it and they just keep giving me the run around. I'm pretty sure I'll never get that refund back. Just be careful ordering from this website.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

A great source for Artemide lighting fixtures

The Tattahome website is easy to navigate and contains their extensive list of products. I purchased an Artemide light fixture--which was substantially less than the price any retailer was offering in the United States. Despite a large DHL charge, and a U.S. tariff, the savings was still substantial. The fixture arrived pretty quickly and was packaged perfectly. It is also worth nothing that the fixture was requested and shipped for U.S. electrical requirements. I have purchased a number of Artemide light fixtures from Tattahome and have been delighted with the purchasing and delivery services.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

The company is rude, disrespectful, and COMPLETELY forgot its…

The company COMPLETELY forgot its promised timing. I waited 3 months for it and then completely forgot all about it! Thank goodness I remembered because they certainly took my money right from the start! However, the customer service was so rude, so disingenuous, and dragged out our chat for weeks when I brought this to their attention. To make matters worse, DHL wouldn’t deliver it to me until I paid the tariffs on it. This important detail was never noted my original order with Tattahome. And when I checked back in with customer service (“Andrew”) about that next factor he told me that my “president” was the reason for it!
Nice. A real class act, that Andrew is.
I am very disappointed in all of this behavior from Tattahome. Their customer service team (“Andrew”) is arrogant, rude & leave a lot to be desired.
Just an overall GROSS company to have ever done business with.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Great products - Bad tariffs not your fault

I ordered my product from Tattahome because they had what I needed at a good price. I could not find the items in the finish that I wanted from any supplier in the US and had they been available would have been much more expensive.
I got an acknowledgement that my order had been received and then nothing after that for almost a month. When I'd check online, it would just say that it was in process.
Once it was picked up by DHL which I know is the only shipper that handles the new tariffs imposed by the US, I was able to track my package. The day before my package was to arrive, I received a notice from DHL that unless I paid the tariff imposed they would not deliver my package. Fair enough. The tariff imposed was about the same as the cost of the products themselves.
I might have reconsidered my decision when purchasing if I had an idea of what the tariff would have been. I realize that Tattahome does not collect nor impose the fee but perhaps they could arrange with the carrier to give the purchaser a preview of what the tariff will be.
Unfortunately, I don't carry a table of tariffs that have been imposed by our president that mean to "hurt" those countries based on his ikes and dislikes. We, the citizens, of the US are the ones hurt and must pay for it.

September 30, 2025
Rated 1 out of 5 stars

I ordered from the UK company and they…

I ordered from the UK company and they have still not delivered my item after over a month and didn’t realise it comes from Italy and they want me to pay another £50 in import tax.
When I said would refuse delivery this was the response.
“If the goods are returned, you will not receive any refund for shipping costs, and customs duties for Italy will be deducted from the refund amount”.
They are absolutely awful and don’t believe the product is genuine either as said my Le Crueset pan is bespoke and made to order.
They never tell you the import rate and when are a French company not sure why is coming from Italy.
Wish I’d never used them!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, early delivery

I was concerned at least as some reviews I found online weren't too reassuring. However they had the item I was looking for and decided to give it a go. Prior to purchase, I have been in contact with their sales dpt to confirm availability of the product and expected ship time. I had an extremely pleasant interaction with sales first and customer care after, the latter issuing invoice and proof of payment. They shared very clearly all the steps I was going to go through, and a couple of days later I received an email from the courier that the item was being shipped. The lamp I ordered arrived two days earlier than expected, and I am so pleased with the purchase I am seriously tempted to get another one. Amazing service, thank you so much guys!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Qeeboo Carpet Oggian Crocopink

I ordered the Qeeboo Carpet Oggian Crocopink rug and it’s amazing! It took about 8 weeks to arrive but I knew that when I ordered so was not surprised. It was worth the wait!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Hit with Tax and Poor Customer Service

I was hit with a large tax on arrival in the UK without warning. One of the two lamps I ordered has become faulty - switching itself off. They are demanding a video of it switching itself off! I have done that but their mailbox is too small to accept the video. They are (unreasonably according to the advice I have received) refusing to oblige a fix without this. I don't even want a refund. I just want the lamp to work. I will not buy from them again.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Did not receive

I did not get my first order as I had to pay an outrageous amount of taxes (which was not indicated when I ordered the item) so this was a lot of wasted money and time. I am still waiting on my refund for the two other orders I placed.

September 25, 2025
Rated 1 out of 5 stars

Waiting for a refund a month later.

I ordered an item three months ago and requested a refund after two, having found the wait to be longer than I had expected.

Tattahome, incredibly unprofessionally, tried to argue with me over my cancellation request which I have never before received experienced. It came across as quite aggressive! Finally, they relented promising me a refund in 15 days. However, it never came. I emailed them at least four times to chase it up.

At first they would reply claiming that they would chase up the billing department. Eventually they stopped replying altogether and I was left with no option other than to open a case with PayPal.

Reading other reviews I see I’m far from alone in this experience and others have also experienced the concerning resistance to their refund requests! Dodgy and dishonest. Their snide responses to other reviewers also speak in volumes. Avoid!

May 7, 2025
Unprompted review
Rated 3 out of 5 stars

The product looks great

The product looks great. I love the plates that I received however, I was hit with a huge tax upon arrival in the United States that I was not made aware of an advance. I paid more to DHL than I did for the entire cost of the product although I know it's not the companies fault they should make you aware in advance that you're going to be hit with such a heavy duty.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

No order and no refund 2 months later!

I ordered an expensive set of pans on August first. Come September 15th the pans still had not been shipped and apparently weren’t even in stock - I asked for a refund, it’s been over 2 weeks and I’ve still not had any response or notification of a refund. I want my money back!! This is theft

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Had a great experience with Tattahome. Im based in Singapore and the order went smoothly, items were well packed and delivery was quite prompt. Air Shipping was quite expensive though. Definitely be looking at further purchases from Tattahome. I hope they will expand their online selection.

September 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look