Failure to deliver EVERY single parcel EVERY SINGLE TIME on a weekly basis!
I have been having an ongoing issue with UPS going back months now and at this point it is utterly staggering and disgusting that it's continuing despite hours on the phone trying desperately to work out why they have simply STOPPED delivering my packages! It's not just the occasional parcel that they fail to deliver, it's EVERY SINGLE PARCEL EVERY SINGLE TIME. I'm pulling out my hair here!
When my lovely previous driver Mark was on my route he worked hard to get my deliveries to me on time and since he was put on another route the whole system seems to have collapsed. I quite literally stopped receiving ALL my packages.
I have already left reviews on Trust Pilot on the 13th December and the 10th of March documenting this problem. No doubt I'll receive another response to this review telling me to email UPS so they can give me another empty, vapid apology just for this to happen again next week, the week after that and so on, ad infinitum. I WISH I could control which delivery companies my packages came with but its out of my hands most of the time and this is not the only courier to go dramatically downhill. There are only two companies I am happy to use and I could scream outloud that UPS is NOT one of them!
EVERY SINGLE TIME this occurs I phone customer service who tell me I will get a call back from the depot "within the hour." Out of 15 time I have been promised a call, I have been called back TWICE.
In regards to the current missing package, I have been in contact with UPS since last week trying to pre-empt the problem because it's so bad I knew I could bank on it happening before it even happened. I have provided full directions and yet, day after day, the tracking shows "Delivery will be delayed by one business day" or "Your package may be delayed." or "We're sorry your parcel was delayed. We are adjusting delivery plans as quickly as possible."
Last night I finally got a call from a manager who relayed his disapproval of the situation and said it was unacceptable. He assured me that the problem would be sorted, that he would ensure the directions were in the hands of the driver and that the parcel would come out today. Well guess what? At 9am today the tracking updated again to tell me that the damn package was delayed again! AGAIN!!! Are you kidding me? Seriously?????
UPS would you PLEASE prove to me and everyone who reads this review that you are actually acknowledging the problem and READING my review by answering these simple questions for me:
WHY does this happen with every single parcel?!
WHY after I provided directions does the driver make no attempt to deliver?
WHY can't you provide your drivers with "What Three Words or similar" if they are incapable of finding addresses, even with idiot proof directions?
WHY can't your phone agents communicate with the depot or driver directly and get a straight answer while the customer is on the phone?
I have packages coming weekly and I feel SICK because I know we will be back here again in no time and no progress will be made. UPS this is DISGUSTING, I'm at my wits end with this situation and you NEVER do anything to actually resolve it. PLEASE PLEASE PLEASE could you speak to this depot and find out why your drivers from this depot are failing so cataclysmically?! I'm so stressed out and fedup! Honestly, people who say death, divorce and moving home are the most stressful things in life have never dealt with UPS!
April 16, 2024
Unprompted review