KA

Kay

United Kingdom

Reviews

Review of Tattahome


Rated 1 out of 5 stars

Waiting for a refund a month later.

I ordered an item three months ago and requested a refund after two, having found the wait to be longer than I had expected.

Tattahome, incredibly unprofessionally, tried to argue with me over my cancellation request which I have never before received experienced. It came across as quite aggressive! Finally, they relented promising me a refund in 15 days. However, it never came. I emailed them at least four times to chase it up.

At first they would reply claiming that they would chase up the billing department. Eventually they stopped replying altogether and I was left with no option other than to open a case with PayPal.

Reading other reviews I see I’m far from alone in this experience and others have also experienced the concerning resistance to their refund requests! Dodgy and dishonest. Their snide responses to other reviewers also speak in volumes. Avoid!

May 7, 2025
Unprompted review

Review of Bosch


Rated 1 out of 5 stars

ROGUE TRADERS! Take your money and run!!!

Edit 1: Lucy did you even finish reading what I wrote? The problem here is that you have run off with my money. WHERE IS MY REFUND. You have not even touched on this and nobody has messaged me which is exactly why I have been forced to open a case with PayPal and report you to trading standards. Your empty corporate response on Trust pilot means nothing.

…………………..

This is a follow up to the review I wrote on July 11, 2025 in regards to my purchasing a series 8 dishwasher and fitting service on 02/07 and then not hearing a single thing from Bosch about delivery and fitting. They took my money and that was it. I had to chase endlessly before I was told that “maybe it was out of stock but they didn’t really know.” Eventually I demanded a refund and insisted I got a confirmation email when this was done due to my growing mistrust of the company. Again I had to chase them incessantly, never receiving any of the promised calls back until, on the 11th of July, I received the following from customer service agent Bailey:

“We have started the process for cancelling the delivery of your appliance, we will return any funds debited or pending as quickly as possible. Should there be any difficulty in cancelling the order, we will contact you directly. I appreciate your patience in this matter.”

What on earth is this supposed to mean? This is not a confirmation that the refund was processed, this is yet another wishy washy non-committal run around. Started what “process”?! Just refund me, you couldn’t supply the dishwasher I purchased, an immediate refund should be initiated with no ifs and buts!

NEARLY 10 DAY HAVE PASSED AND I AM STILL WAITING FOR MY REFUND!!!! I will be reporting this as fraud to my bank and reporting Bosch to trading standards and the other relevant bodies.

July 20, 2025
Unprompted review

Reply from Bosch

Hello, thank you for taking the time to write your review.

We're genuinely sorry to hear about the experience you've had with your recent dishwasher order and the lack of communication around its delivery. This is clearly not the level of service we aim to provide, and we fully understand how frustrating and stressful this must have been for you.

Please be assured your comments have been noted and passed on to the relevant teams to help us improve going forward.

Thank you again for your feedback.

Many thanks
Lucy, Bosch UK team.

Review of Beards & Daisies


Rated 5 out of 5 stars

Excellent in every way!

Please excuse the pun but the artificial plants I bought from them were absolutely top of the tree, first class EXCELLENT replicas. Extremely high-quality and fully convincing artificial plants. I have a lot of artificial plants and know a good one when I see one! Plus they got to me lightning fast. I’m so pleased!

July 14, 2025
Unprompted review

Review of Bosch


Rated 1 out of 5 stars

Utterly disgusting service

I purchased a new series 8 dishwasher and fitting service on 02/07. Today is the 11th and I have not heard a thing from Bosch so, getting concerned, I phoned them. At first I was told someone from their sales team would call me urgently but when they didn't return my call in a reasonable amount of time I called back and finally was able to get through to the relevant team.

I was told the dishwasher had been forwarded to The Product Care group for delivery and that I should have heard from them which I haven't, no calls, texts or emails. I was assured they would prioritize sorting this out but again I waited and got fed up so called The Product Care Group myself. This company told me that they hadn't received the unit or heard anything from Bosch at all.

I phoned Bosch again and spoke to someone who put me on hold and tried to get to the bottom of the situation. He came back and said he didn't have an answer and was confused as the product was showing in stock but suspected that maybe it was not in stock and would have to dig further. I got fed up and asked for a refund which I sincerely hope I receive considering how poorly run this company is. I asked for a confirmation email to be sent demonstrating that the refund had been done and the person on the phone promised this would happen. Nothing..... After some more chasing on the phone I finally got my refund confirmation email but am not entirely confident it will have been processed yet.

Nobody on the Bosch sales team knows what on earth is going on and this whole situation has left me feeling stressed and anxious. I will never touch these products again and see by the Trust Pilot reviews that I was stupid to do so in the first place.

July 11, 2025
Unprompted review

Reply from Bosch

Hello Kay, thank you for taking the time to write your review.
We're genuinely sorry to hear about the experience you've had with your recent dishwasher order and the lack of communication around its delivery. This is clearly not the level of service we aim to provide, and we fully understand how frustrating and stressful this must have been for you.
Please be assured your comments have been noted and passed on to the relevant teams to help us improve going forward.
Thank you again for your feedback.
Many thanks, Catalina, Bosch UK Team

Review of Le Creuset UK


Rated 1 out of 5 stars

Phones not answered, web chat not answered, canned responses to emails

UPDATE THURS 10TH JULY: As you can see, Le Creuset hopped to answering this review quick smart relaying how they were sorry etc. I guess not sorry enough to actually do something about it and message me! Still tumbleweeds on their live chat, no response to emails and nobody manning the phone lines. I'm so disappointed!

....................................................

I’m very disappointed that such a high-end brand hasn’t got solid customer service to match. I have been calling for days but nobody is manning the phone lines. Nothing but tumbleweeds on the web chat either for days.

I sent an email asking for confirmation of receipt for an expensive item that I had returned and received a canned response from someone who clearly hadn’t read my email at all saying: “Please return your items via the Post Office using the Freepost address below.” I responded immediately, but didn’t get any further responses.

This is obviously incredibly disappointing and makes me lose confidence in shopping at Le Creuset again.


July 9, 2025
Unprompted review

Reply from Le Creuset UK

We're very sorry to hear about the issues you've experienced with our customer service. It's disappointing that you haven't been able to reach us and that our email response was unhelpful. We appreciate your feedback and will address this to improve our service.

Review of Moda Furnishings


Rated 1 out of 5 stars

Scammers!!

Scam site beware! I placed an order for an item (which incidentally I later found in multiple other places for a much lower price!) It never arrived and weeks later I have been forced to open a dispute on my credit card as emails have gone ignored and the phone number on the website blocks incoming calls.

June 19, 2025
Unprompted review

Reply from Moda Furnishings

Hi
Thank you for leaving a review, it is disappointing to see this is negative and you have not had the experience that we expect customers to have.
I have requested details through Trustpilot to be able to reach out and contact you to help resolve the issue.
I look forward to speaking with you.
Thank you
Georgina@Moda’

Review of OKA


Rated 2 out of 5 stars

I’m in the same position as Lauren! There is something quite wrong with this store’s operations!

Edited 27th June: Once I posted the review OKA hopped to it and sent me out a new, trackable order out which I received the next day so I’ve added another star. I’m happy it’s resolved by wish I didn’t have to write a bad review to put a fire underneath them. With lucky they will fix the issues that lead to this.
…………………………….


Having just read Lauren’s one star review left earlier today, I find myself in the same bizarre and frustrating situation. My too-large-to-misplace, £395 item was a no show and the people I have spoken to at this store told me they have no clue where it is and can’t provide a tracking number because their warehouse doesn’t have access to them, or some such nonsensical tale. This sounds very strange and suspicious to me. I have spoken to multiple people there who sound out of their depth and strangely anxious, keen to pass the problem off to somebody else.

After reading Lauren’s review I realised that I was clearly not the only one going through this weird situation and phoning them miffed, which was possible why I got the nervy/shady response from several of the people I spoke to there. One lady has been more helpful than the others but despite promises to get back to me with an update…nothing. This is POOR customer service, even if the news is no news it’s a good idea to at least keep the customer in the loop and let them know you are trying.

I now feel a sense of dread that I will end up months deep in this situation and out of pocket. I am seriously confused by how a store with generally such a high review score on Trustpilot operates in this spectacularly unprofessional manner. It completely ruins what should be a smooth and pleasant online shopping experience, and indeed is with most retailers these days. It really shouldn’t be this hard to provide a customer with a tracking number or at least find out where their order is.

I’ll be opening a case with my bank if I don’t have a resolution by the end of the week. Beware, it’s not worth the stress or frustration, but elsewhere.

June 25, 2025
Unprompted review

Reply from OKA

Dear Kay,

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and confusion caused around your delivery — this is certainly not the level of service we aim to provide.

We’ve sent you a message through Trustpilot with a secure link. If you could kindly respond with your order details, a senior representative will personally review your case and work to resolve this as a priority.

We appreciate your patience and hope to have this sorted for you as soon as possible.

Kind regards,
OKA

Review of GreenPan UK


Rated 1 out of 5 stars

Chipping after first use!!!

Something is going on with the quality of Greenpan. After ONE use (with silicone utensils) I cleaned them carefully with a non-scratch sponge and the coating started to chip off! I’ve never seen anything like it. I’ve just now seen other recent reviews observing the same thing. I wrote to customer service but got no response.

Did they change hands because this is an out and out con?

December 11, 2024
Unprompted review

Review of UPS UK


Rated 1 out of 5 stars

UK’s worst courier

Despite my Trust Pilot reviews left on: 16th April, 10th March, 25th of June and 13th of December on the previous year nothing ever changes. I don’t know what to do but laugh at the most notoriously poor courier in the UK at this point. UPS continues to outdo themselves to retain this title.

I was waiting in for a package all day yesterday when I received a “we tried to deliver” Email but absolutely nobody had showed up. This is a straight up lie and I have the CCTV to demonstrate it. The parcel was then left at some random petrol station drop off point which I have no ability to get to.

I have previously done everything in my power to insist to UPS that they don’t have my permission to deliver my mail anywhere other than my delivery address. Furthermore the driver didn’t even attempt once before disposing of my parcel there and wiping their hands of it. Surely they are expected to attempt at least once?

I have spoken to multiple people at UPS customer who told me my package would be collected and delivered to my address but it’s still in the petrol station from the looks of things.

And yes UPS I know, I know, I’ll be waiting for your usual “Should you wish to seek additional support email us at….” response.

November 19, 2024
Unprompted review

Reply from UPS UK

We're really sorry to hear of your experience with us Kay. Please provide the UPS tracking number, along with your full address and telephone number, quoting case number #5246762 by emailing our UK & IE team at uktrustpilot@ups.com. Regards-Raja

Review of GearLaunch


Rated 1 out of 5 stars

SCAM ALERT!

Gearlaunch are a fraudulent site selling counterfeit merch with ripped off designs on them. Beware!

As you can see Trustpilot have a disclaimer saying “We’ve detected a number of fake reviews for this company” and it’s clear this is the case for their positive reviews as they are a scam and would have 1 star otherwise.

September 12, 2024
Unprompted review

Reply from GearLaunch

Hello Kay,

Thank you for your message.

I can assure you that all of our positive reviews are from verified purchases. If they weren't, they would have been flagged or removed by Trustpilot.

Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/

If you have already sent us an email, we can assure you that appropriate action has been taken.

Best,
GearLaunch

Review of Pond5


Rated 5 out of 5 stars

I ADORE Pond5

I ADORE Pond5. I always find what I need there be it stock footage, vector art or sounds. The best thing about them is that you can buy your file outright and not fear getting sucked into some repeat payment scam that tricks you into thinking you are making a one time purchase but stings you later on down the line. I hate subscriptions and am so grateful for the honest way Pond5 does things.

September 19, 2024
Unprompted review

Reply from Pond5

We truly appreciate your kind feedback, Kay. It's wonderful to hear that you find our vast library of stock footage, vector art, and sounds helpful and that you value our straightforward approach to purchasing. We are honored to have you as our partner in production and proud to be included in your projects. Thank you for choosing Pond5 and for sharing your positive review.

Review of UPS UK


Rated 1 out of 5 stars

EVERY SINGLE PACKAGE a problem

I have been having an ongoing issue with UPS which is at this point utterly ridiculous and maddening. Despite Trust Pilot reviews left by myself on 16th April, 10th March and 13th December nothing ever changes. Since these reviews were posted, the issues have been ongoing and constant resulting in me being on the phone to UPS at least twice weekly. It is utterly maddening and the stress very profound at this point seeing as I rely on these packages in order to be able to do my job.

Pretty much every single parcel is delayed or faces some sort of delivery issue due to the sheer incompetence of this company. I keep speaking to the same lady at the depot who says that she can't believe this keeps happening herself, or that she has had to phone me yet again.

I get important weekly work related packages from multiple couriers and UPS has proven to be the most spectacularly incompetent and unreliable of all. Every other courier has proven to have a decent level of reliability except UPS, even Evri makes a mockery of them.

The only thing I can rely on UPS for is for them to be perpetually and unwaveringly unreliable. Considering the high costs of their service they should be looked into by some manner of ombudsman because it is at this point utterly shady. Sadly, I don't always have control over which couriers international items are sent with because it is out of my hands. At this point, having read that so many others have experienced the exact same ongoing issues as me, UPS should really just consider shutting their doors for good. They are at the absolute bottom of the pile of UK couriers and entirely unwilling to investigate what is keeping them there.

It is impossible to arrange to wait in for a package if 9/10 times the tracking information is completely incorrect. I have received emails informing me that my parcel would be out for delivery on Monday 24th and again today, Tuesday 25th and yet the package IS NOT EVEN ON THE VAN I'm told on the phone. How is this occurring? Surely it is possible to scan the package where it is actually located rather than making up an entirely false and inaccurate narrative in order to pretend to reach quotas? The whole system is utterly broken and customers are suffering due to UPS's unwillingness (or inability) to do something about it.

UPS need to stop wasting customer's time and look into these issues for once and for all but it is clear they just don't care. I will now wait for their AI to respond to me on Trust Pilot with an empty apology as usual. Then for the same mechanical process to unfold with the usual copy/paste canned email response sent to me that makes it entirely clear that a real person isn't responding to or reading my specific concerns. As per usual. This demonstrates yet again that UPS don't care one iota about their customers or care to make any sort of effort to iron out the huge creases in their service and network.

June 25, 2024
Unprompted review

Reply from UPS UK

Dear Kay, we're really sorry to hear of your experience with us and for any inconvenience caused. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #5057664 by emailing us at uktrustpilot@ups.com. Regards - Raja

Review of UPS UK


Rated 1 out of 5 stars

Failure to deliver EVERY single parcel EVERY SINGLE TIME on a weekly basis!

I have been having an ongoing issue with UPS going back months now and at this point it is utterly staggering and disgusting that it's continuing despite hours on the phone trying desperately to work out why they have simply STOPPED delivering my packages! It's not just the occasional parcel that they fail to deliver, it's EVERY SINGLE PARCEL EVERY SINGLE TIME. I'm pulling out my hair here!

When my lovely previous driver Mark was on my route he worked hard to get my deliveries to me on time and since he was put on another route the whole system seems to have collapsed. I quite literally stopped receiving ALL my packages.

I have already left reviews on Trust Pilot on the 13th December and the 10th of March documenting this problem. No doubt I'll receive another response to this review telling me to email UPS so they can give me another empty, vapid apology just for this to happen again next week, the week after that and so on, ad infinitum. I WISH I could control which delivery companies my packages came with but its out of my hands most of the time and this is not the only courier to go dramatically downhill. There are only two companies I am happy to use and I could scream outloud that UPS is NOT one of them!

EVERY SINGLE TIME this occurs I phone customer service who tell me I will get a call back from the depot "within the hour." Out of 15 time I have been promised a call, I have been called back TWICE.

In regards to the current missing package, I have been in contact with UPS since last week trying to pre-empt the problem because it's so bad I knew I could bank on it happening before it even happened. I have provided full directions and yet, day after day, the tracking shows "Delivery will be delayed by one business day" or "Your package may be delayed." or "We're sorry your parcel was delayed. We are adjusting delivery plans as quickly as possible."

Last night I finally got a call from a manager who relayed his disapproval of the situation and said it was unacceptable. He assured me that the problem would be sorted, that he would ensure the directions were in the hands of the driver and that the parcel would come out today. Well guess what? At 9am today the tracking updated again to tell me that the damn package was delayed again! AGAIN!!! Are you kidding me? Seriously?????

UPS would you PLEASE prove to me and everyone who reads this review that you are actually acknowledging the problem and READING my review by answering these simple questions for me:
WHY does this happen with every single parcel?!
WHY after I provided directions does the driver make no attempt to deliver?
WHY can't you provide your drivers with "What Three Words or similar" if they are incapable of finding addresses, even with idiot proof directions?
WHY can't your phone agents communicate with the depot or driver directly and get a straight answer while the customer is on the phone?

I have packages coming weekly and I feel SICK because I know we will be back here again in no time and no progress will be made. UPS this is DISGUSTING, I'm at my wits end with this situation and you NEVER do anything to actually resolve it. PLEASE PLEASE PLEASE could you speak to this depot and find out why your drivers from this depot are failing so cataclysmically?! I'm so stressed out and fedup! Honestly, people who say death, divorce and moving home are the most stressful things in life have never dealt with UPS!

April 16, 2024
Unprompted review

Reply from UPS UK

Hi there, Kay. I understand your frustration and I appreciate you were expecting our response. Naturally we would like to look into this further. Can you please email us on uktrustpilot@ups.com quoting case number #4967358. Please also include your UPS tracking number, full delivery address and any other details you feel are important. Best wishes, Will.

Review of UPS UK


Rated 1 out of 5 stars

NO delivery attempts and dumped at an access point!

I can't believe I am leaving another review for UPS having just seen the back of another.

My package was a no show so I asked the sender for tracking. To my dismay, I saw it was coming with UPS. I tracked it and saw it had been dropped off at some random access point! I DO NOT AND HAVE NEVER given UPS permission to deliver ANYWHERE other than my home. Why on earth did the driver not deliver to my house? I have received no cards left, no phone calls, no emails, no texts, nothing. I don't even know if the package is at the access point any longer, OR how to get there seeing as I'm disabled and don't drive.

UPS, why on earth would your driver think it appropriate to "dump off" my package at a random service point having made zero attempts to deliver it to my property? I would like to ensure a complaint is put in to the depot and that it is made very clear that I don't ever give permission for my mail to be dumped somewhere because your drivers can't be bothered to come to my home. This is utterly unacceptable and I am beyond exhausted and stressed with having to deal with the unprofessionalism of UPS drivers!

March 8, 2024
Unprompted review

Reply from UPS UK

Hello Kay. Thank you for making us aware of this through this Trustpilot review. We apologize for bad experience you had to face in regard to our service and our driver. We would like to take a look at this, so if you still need help resolving this issue, please email us at uktrustpilot@ups.com with the tracking number, delivery address, phone number, and reference number #4916778. Thanks, Daniel.

Review of UPS UK


Rated 1 out of 5 stars

EVERY package is a problem due to incompetent agency drivers!

UPDATE: One of the regular drivers managed to get the parcels to me today after help from my previous driver who is an absolute angel! He chased it all up for me which was incredibly kind. He didn’t have to do that, it shouldn’t be his problem to sort out!! I can’t think of anyone more worthy of a bonus or promotion for going so far out of his way for drop offs that aren’t even his!

It was confirmed that indeed the issue was agency drivers once again. Come on UPS, these drivers have maps and customer phone numbers and no excuses, this shouldn’t occur! Bringing a parcel back and forth to the depot, loading and unloading it for over a week is as much of a waste of time for UPS as it is for me.

I HAVE STILL NOT RECEIVED A CALL FROM THE DEPOT! 3 promises of phone call “within the hour” and none have occurred. It IS the depot’s problem to sort out. Why is the job of sorting out parcels being left to kind drivers who are not even on the route in question?! UPS need to make sure the depot staff do what the phone staff are promising. Customers are going to be a lot less annoyed about not getting a call back if they are not continually promised a call back within an hour!


………..

Since my regular driver (who was BRILLIANT!) was taken off my route I have had nothing but headache with this ridiculous company. Every single other courier finds my house with no problem but with UPS it’s a literal impossibly and never-ending, frustrating nightmare due to their use of agency drivers. I have a stack of packages which are now over a week late and just can’t get the problem solved.

I have spoken to the depot COUNTLESS times throughout this year and they eventually get the missing packages to me but as soon as the next shipment comes, sure enough, the driver claims my address is “wrong” again. It’s NEVER wrong, they just can’t find my house and I would feel so much happier if the driver was honest about this instead of sending me on a wild goose chase talking to the sender, asking them if they’ve made a mistake with my address when they literally never have!

This has happened at least a douzen times this year (almost every single package) and I can’t understand why the drivers are so incompetent. Why do I provide my phone number to UPS if they never call me if they are lost?

To make things worse, on this recent batch of packages which have been outstanding for a week, I have really struggled to get a call back from the depot. Every time I speak to UPS on the phone I am promised a call back from the depot within one hour. I spoke to them three times today since 9am (now 8:15pm) and I never receive the promised call.

It’s a terrible shame as my regular driver was excellent and I’m so upset he was taken off my route. I keep having to text him to look into the missing packages which shouldn’t be his problem but he is the only person at UPS who shows any care towards the situation.

Could I PLEASE for once and for all sort this problem out with the depo? Not just for this package, but all my packages going forward. It is utterly ridiculous and unacceptable that this problem keeps happening again and again! It is a waste of time for everyone involved. PLEASE put a regular driver on my route or set these agency drivers up with What3Words or a map. I have been asking all senders to not use UPS but sometimes that choice is out of my hands.

December 12, 2023
Unprompted review

Reply from UPS UK

Hello Kay, I'm sorry to hear about your negative experience with us. This is not the service we want you to have. We'll work to avoid this from happening again and improve our service. If further assistance is required, please send us an email at uktrustpilot@ups.com including your tracking number, delivery address, and phone number to follow up. Thank you and apologies for the trouble caused. -Ruiz

Review of Stuart Semple


Rated 3 out of 5 stars

Completely unprofessional!

Edit: I eventually received my order and was pleased with it. I imagine this company is just overwhelmed with orders and production but communication is king and can result in a great deal more patience from the customer.

Only one of two orders received and no response to Emails, completely unprofessional! They’re fully active on social media except when it comes to answering all the questions about missing orders! These are getting ignored or, according to some, deleted!

It’s actually astonishing how much patience and understanding you can solicit from customers when you keep them updated and manage their expectations by communicating with them or putting honest delivery quotas on your website/socials. If you’ve got time to post and push your products for sale on your socials, you’ve at least got time to put up a quick statement that you are running behind on orders to reassure people. Complete refusal to acknowledge the issue and efforts to silence and ignore unhappy customers on social platforms is straight up scam territory by people who appear to have zero respect for others. Credit card charge back is the only way as of now it seems.

September 18, 2023
Unprompted review

Review of 3DJake


Rated 1 out of 5 stars

1.5 months later no delivery. Situated overseas with non existent customer service

Another dot co dot U.K. company that neglects to make it clear that they are situated somewhere overseas. I have waited nearly a month and a half for my order. Finally I was able to track it to the UPS depot where it has been held for the past week because the only information that 3D Jake put on the parcel is my postcode and town!! The phone number in my confirmation email from 3D Jake doesn’t work and there is no working phone number to be found anywhere on their website. I will never purchase from them again and think the trend of overseas sellers posing as UK sellers should be made illegal for once and for all, it’s always a scam.

June 17, 2023
Unprompted review

Reply from 3DJake

Thank you for taking the time to share your feedback. We apologize for any confusion regarding our location and the delays you experienced with your order. We want to clarify that while we serve customers in the UK, our operations may be based overseas, which can affect shipping times.

We understand your frustration with the tracking and delivery process. We are actively working to improve our communication with carriers like UPS to ensure accurate and timely deliveries. Your parcel's delay at the UPS depot due to insufficient information is regrettable, and we will take immediate steps to address this issue.

Regarding the phone number provided, we apologize for the inconvenience caused. We are reviewing our communication channels to make sure customers can reach us easily when they have questions or concerns.

Your feedback is invaluable, and we appreciate your patience during this process. We are committed to enhancing our services and being more transparent with our customers.

Should you have any further inquiries or need assistance, please don't hesitate to contact us via email, and we'll be glad to assist you promptly.

Once again, we apologize for any inconvenience caused, and we hope for the opportunity to regain your trust in the future.

Best regards,

Review of Little Jax


Rated 2 out of 5 stars

Bait and switch scam! Nothing like the pics, products coming from China!

Edited to add. The seller got in contact, reviewed my photos of the cushions I received and agreed that they were far below the quality depicted on their website. I was given a substantial refund which I am grateful for and found fair so have edited my original review (left intact below) to add an additional star for fast and polite customer service.

…………….

Yet another scam website, products come from China and look NOTHING like the quality depicted on the website!! A great effort is made to make this appear to be a UK company with a UK website and seemingly premium products. I thought I was buying from a high quality UK bedding store but, nope, it’s the same low tier as the cheap quality products you can get on Amazon which is, as far as I’m concerned, an unquestionable bait and switch scam! The ONLY “premium” element is the price!

I’ve waited for a considerable time and only received half my order. It’s likely on the way but this is one of the many reasons I wouldn’t have bought from this site if I had known the products were not in the UK. Drop shipping from China screams cheap and there is always a risk of questionable, toxic materials to boot. I’m honestly sick to death of the slew of .co.uk websites fooling customers in this way. Positive reviews can be bought too and I wouldn’t be surprised! They know FULL WELL customers would never order products from China for these crazy prices and question the reality of the photos. I know it’s hard to police the internet but I wish there were more measures in place to stop these scam sites from operating so readily. It should be made clear where the products are coming from.

In future I will look out for hints like a +44 phone number and social media pages with barely any posts and comments turned off, clearly deleted or non existent.

May 25, 2023
Unprompted review

Reply from Little Jax

Hi Kris

I am terribly sorry to hear about your experience. I dropped you an email a few hours ago to resolve this. I look forward to hearing from you as I am eager to get this resolved.

Best wishes

Review of Woodside Cat Trees


Rated 5 out of 5 stars

Absolutely AMAZING

Absolutely AMAZING! Theresa and Ady were the utter peak of professional from the get go and poured endless love and passion into my build. I haven’t been able to take my eyes of it since we got it home. It is as much a work of art as it is a functional unit for my beloved pet and just stunning in the house, a total show piece. The attention to detail of every inch is evident and I’m immeasurably grateful.

May 18, 2022
Unprompted review

Reply from Woodside Cat Trees

Thank you so much Kris, it was pleasure designing something amazing for you and your special pet.

Review of Dowsing & Reynolds


Rated 5 out of 5 stars

Wow is all I can say. Best quality and service I’ve experienced all year!

Wow is all I can say! I ordered artificial plants from these guys for a reptile room (not for vivariums but to use as decor to give the room a jungle vibe) and have been massively impressed with the quality. They have been extremely discerning in their choice of faux plants to stock, everything has been a head and shoulders above the competition and nicely packaged with pride to boot! They don’t just look good in pictures, they are quality all the way! Hyper realistic and also nice and clean (which sounds weird but a lot of faux plants turn up dusty and stinking of dank warehouses!)

I’ve lost track of how many times I’ve ordered from them now as I keep finding extra space for more items but the speed with which orders are processed and sent out is just legendary. I’ve never known a company be so fast and efficient. I also love their choices of postage options as we live in a very remote spot and not all couriers can find it.

I even wrote to customer service with an incredibly random question about whether their plants would be reptile safe (which I imagined would very likely be outside their realm of knowledge to answer) and a customer service team member who actually kept snakes rapidly replied with some excellent, unexpected advice! She even sent links to a few reptile companies she knew of which made plants just for reptiles which was incredibly kind.

I’ve ordered from so many other companies in the U.K. while putting together this room display. Some have kept me waiting for weeks, many have sent faux plants which had to be immediately returned for being such low quality and two didn’t sent anything at all so I had to open PayPal disputes!

Good customer service and the notion that a company takes pride in their goods and appreciates their customers is becoming rarer and rarer to encounter these days- to the point that it feels like an infuriating gamble shopping online. Dowsing and Reynolds have exceeded all my expectations and it’s no wonder why their Trust Pilot reviews are so glowing! Really glad I found them.

December 6, 2021
Unprompted review

Reply from Dowsing & Reynolds

Hi Kris,

Thank you so much for your feedback on our products and our customer service.

We are incredibly happy when we are able to add little personal touches to any element of the process of interacting with our customers, and you were indeed fortunate enough to come through to one of my colleagues with first hand experience in the field you needed advice on and she was most happy to help.

I do hope you enjoy your purchase and we hope to see you shop with us again soon.

Kind regards,
George