My order arrived with the watch missing
My order arrived with the watch missing. I emailed customer service, showed the pictures of the items that did come and Anne agreed right away that there was an error. She immediately sent out the missing item to me and followed up to make sure that it arrived.
She was so pleasant and responsive I appreciate her customer service greatly.
November 4, 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your feedback! We’re glad to hear that Anne was able to resolve the issue quickly and that you received the missing item. It’s our priority to ensure you have a smooth and positive experience, and we’ll be sure to pass along your kind words to her. Enjoy your new watch, and please don’t hesitate to reach out if there’s anything else we can help you with!