RCIB Reviews 18,600

Louise McGregor was amazing! She made a complicated renewal simple and stress-free. I'm very happy to sort my renewal through RCIB and look forward to staying with them for a number of years.

The very pleasant lady I spoke to Cheryl Austin was the most helpful and attentive person. I can’t express how nice it was to speak to someone so helpful who went above and beyond. She actually took... See more

Today I needed to change my registration number on my policy as I was putting a personal plate on retention. I spoke to Cheryl. She was friendly and efficient. A nice person to talk to, but while do... See more

Cheryl Austin was helpful and accommodating, she dealt with my query quickly and explained the process clearly without any jargon or pressure to make a decision. Thank you Cheryl.

I was bit nervous of purchasing the cover online as i always like to speak to some one to put my mind at ease and that is exactly what this agent that i spoke to did. He was great he answered all my q... See more

Ian W was very positive about helping us to get the info that RCIB wanted and we were panicking as we have to collect our new car on the 16th September (Tomorrow). Ian sorted out everything in 15 minu... See more

Ace V provided extremely efficient and fast customer service support. Resolved my issue within 2 hours, was extremely kind in her response and handling of my query and was one of the best customer ser... See more

My customer Advisor was Jake Mills. Firstly I would like to say how kind and forthcoming he was and how he made an uncomfortable situation for me not uncomfortable at all. He helped me with the iss... See more

I would like to thank you Customer Care Advisor Edmund Aldous for his great work, clarity and patience in sorting out what was for me a difficult process to understand. I am very pleased with the outc... See more

I was assisted today by Cheryl Austin. She made, what was a difficult situation for me, so much easier to sort out and she was clear , professional and polite throughout. Great customer service. Tha... See more

No long waits to speak with an agent! The advisor I spoke to Jake mills was very professional and really helpful, he done his upmost best to help me with my enquiry! Thank you Jake. Sometimes calling... See more

Easy to follow steps online when applying for insurance Spoke to a customer advisor with a question , got through easily and question answered promptly

The call was answered quickly. Cheryl Austin was very helpful and polite, quickly giving me a quote for temporary cover . She also directed me to an alternative option as it was a bit expensive.

Ed has been so helpful he’s been an absolute breath of fresh air as we have used other insurance companies previously all of which we’ve found to be quite rude, impatient & left hanging either on cal... See more

So polite and efficient Ian Wells was very helpful and dealt with my change of number plate very efficiently. The previous person that I spoke to last week had put a note on my account informing t... See more

The lady I spoke to Louise McGregor was very understanding and professional. Louise helped me with my enquiries and questions very promptly and professionally. She was able to help but more than anyth... See more

Great customer service! IAN WELLS was understanding and helpful and was able to assist me with my insurance policy and to update my details as needed. It was managed quickly and efficiently with very... See more

Cheryl Austin was an excellent operative. She was polite, knowledgeable and took time to fi d infor.ation not readily available. Through her positive handling of my queries and the answers she gave I... See more

This insurance company are a breath of fresh air. No listening to reams of automated messages, press 1 to get to this department, press 2 to get to .... blah blah and when speaking with Jake Mills in... See more

I managed to change my insurance to my new car. The process was simple and quick. Cheryl Austin was very efficient and was able to explain the new policy and the additional premium.

Highly efficient and helpful in assisting with a policy. Superb communication throughout. Many Thanks to Cheryl Austin and the team.

It was easy to navigate to who I needed to speak to. I spoke with Cheryl Austin, who was polite, knowledgeable, very thorough and helpful.

Cheryl Austin was polite and asked enough questions to pass security. Cheryl then was quick to resolve my query and advise me of an update. I have worse customer service in the past and this was a ver... See more

I moved from Admiral insurance to these guys. I can honestly say they have been brilliant. I have had a couple of enquiries and needed changes. They did all this with no delay or issues. Their prices... See more

James was very helpful with an issue I had. Made it very simple and clear how to resolve it. Communication and understanding was great!

The renewals process was fast and easy to follow. Staying with the same provider has good benefits.

Today I spoke to James, who helped me with an extension of receipt of my no claim bonus. I explained the situation that I was having in my life and he made it straight forward and was compassionate. T... See more

I had the pleasure of speaking with Ian Wells regarding adding family members to my policy, and I couldn’t be happier with the experience. From the very beginning, Ian was incredibly friendly, p... See more

Ian Wells at RCIB was ultra polite and efficient. He made the process easy and clear, without skipping any important aspects. I would definitely recommend you to friends and family.

Cheryl Austin was excellent in assisting me to make changes to the policy which I was not able to do via the portal. Dealing with a person is so much easier than a portal. Cheryl was helpful and very... See more

Cheryl Austin supported me with my request today in a friendly and efficient way. Really great customer service thank you

We have been trying to get a quote all morning from other companies but not able to speak to something. Then we went through Money Supermartket and you guys popped up as cheapest and you had a contact... See more

I spoke with ian and he got my issue resolved and was able to cancel my car insurance also wa every polite and helpful.

James Davies was incredibly helpful and understanding of my personal situation. They went above and beyond their usual parameters to provide a bespoke quotation that worked well for both sides. Excell... See more

I spoke to a lovely representative called Cheryl who dealt with all of my queries in a very professional and timely fashion.

Perry was a top bloke very helpful n friendly got the job sorted no problems answered my questions thanks

Customer Service Advisor - CHERYL AUSTIN Pleasure to speak to. Cheryl dealt with my query quickly and professionally. Very polite and cheerful.

Advisor James D was Precise knowledgeable and kind. Wish all advisors were like him! Anita Taylor

Had some issues with my policy and Louise McGregor at RCIB really helped sort it in a professional and expedient manner, great service!

Efficient processing. Need cover for tomorrow without having to jump through hoops, call anyone and the quote was absolutely amazing.

I needed to change my insurance as I have changed my car. I spoke to Ian Wells and he helped me through the process. He is a nice, professional man and got everything done with the minimum of fuss... See more

Deborah fabin made it all very straight forward and was happy to explain anything I didn’t understand a real credit to your customer service

Louise from customer care resolved my frustrations which I had experienced previously. A little politeness and patience by her went a long way in solving my issue

CHERYL AUSTIN Was very professional And a pleasure to speak to.

The customer service advisor was very helpful, and I appreciated the way she handled the call with me

CHERYL AUSTIN Was very helpfull . Knew what she was on about . And very professional Made my life easy Thanks

Staff was very helpful , understanding and resolved my query in a polite and friendly manner.

Very nice polite staff member thanks very much.Go safe and God be with you. Thanks Cheryl Austin you are one in a million.

I had no issues navigating through the website, it was a nice and easy experience i was also able to get a fair and good price on my premium to which i even added breakdown cover, this is really good... See more

I found that it was easy to speak with Cheryl. She got my problems resolved. Very friendly, helpful and polite 😊