Absolutely ridiculous experience with…
Absolutely ridiculous experience with RCIB. Honestly WORST BROKER AND STAY FAR AWAY. They asked me for details about my past job, which I provided honestly, and now they’re suddenly asking for proof of occupation as if I gave current employment details. Because of their mistake, they’ve increased my policy by £500 without any clear explanation or fair review.
Communication has been extremely poor and inconsistent. I’ve been passed around and treated like I did something wrong when I simply followed their instructions. I’ve sent what was asked, and I’m still being penalised for their confusion.
Reply from RCIB
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is incorrect the premium may change to reflect that. Incorrect information can also impact or affect any future claims. If you would like to discuss your experience further, please contact help@rcib.co.uk
