Worst experience ever
Follow up to my original review
Although I had copies the chat transcripts, gringos tried to tell the platform that I was completing an offer for that my account didn't exist. Then my account was really closed by these guys and still hadn't gotten my money. I made my first review in January 2024, they replied to it September 2025.
It took months to get my money from them. And due to exchange rate flux and fees I lost about 50$ usd at the time $78 cad. However they always maintained i never had an account when the service i used tried confirm validation so they could pay me. Lost another $30 usd $48 cad. Meaning this company still owes me, $126 cad. My earnings should have been paid at the time of the the exchange rate within a few days.Not months because I had to wait on their attempts at deceptiveness, and they should pay me for the forty eight dollars that I lost.Because they lied to free cash.com. all and all i had the worst experience dealing with this casino ever. Their customer service is rude.
Dishonest, And all around a joke
Update as an answer to the latest reply,
Dear 5Gringos.com it has been over a year.
Your chat support can not tell there foot from there nose, I argued for over a month. When I said that, I would report you to the gaming commission, you closed my account. I have absolutely zero trust in you. Your a scam casino. You even convinced me that there was a glitch and that I needed to make another deposit to trigger the withdrawal of funds. I actually believed this could have been the case and made a deposit. Only to get told afterwards, but i had to wager and spend the deposit to be able to take out any money. And I did, and I want more money. And still wasn't able to withdraw. I kept getting told that somebody from the back office would call me in twenty four hours. I heard the same story for a month before.I warned that I would call the gaming commission. And wouldn't you know it. You closed my account. And kept my money!
I have neither the patients or stamina to deal with a bunch of crooks.
Reply from 5gringos.com