Analese Mills

Check the cost of a nerf gun for my son and it was advertised all over the net for $25.85. However, when I click through it will only sell to me for the full price of $39.99. When I contacted customer service he told me that “whatever is on their website is the correct price”. Told the guy that (by law) he can’t advertise at a cheaper price as it’s misleading. He then tried to tell me it was a USD price but it wasn’t. He then told me to submit a report to ACL and that he’s not going to help me anymore and I have to be happy with that outcome. Definitely wouldn’t purchase through them based on this level of customer service. They are running ads through Google at cheaper prices but won’t honour them at checkout. Super dodgy.

I bought a dress through this website recently (for the first time) and it was too large. I was hoping to exchange for a smaller size. On the website there is no option to exchange. I can only return the item and then repurchase. I went through the return process and they wanted to deduct $21.80 off my full price item for return shipping and handling fees even though their policy is to refund in full for full price items within the return timeframe? I complained and they responded saying it was an error, however, they will still charge me $12 to ship the item back even though I only paid $9.95 originally to have the item shipped to me? Has been a long tedious back and forth on email and no longer have the dress in my possession. I definitely won't be purchasing off this site again. Its way too hard and shipping costs are inconsistent and too expensive. Most online retailers offer free returns or exchanges but I have now paid $21.95 in shipping for a dress I don't own. Its nearly parity to international shipping fees!