PlumbTraders Reviews 615

Good value and fast delivery.

Took our order even though they would have known they couldn't fulfil it. We even got a delivery confirmation the day before they ceased trading. Only found out they ceased trading from the website. No communication what so ever and silence until the liquidators were established. No common courtesy at all. Dogs!!!

Just bought some Items and the company stops trading :( ........ hoping to see some items soon but not counting on it

Ordered a toilet seat in January. The toilet seat didn't show, so after two months, multiple phone calls and an unacceptable delay without any explanation, a toilet seat arrived... but was broken and was the wrong model. I called several times to ask for a replacement, supplied photos of the breakage as requested, and was told they were "looking into it" and "waiting for their suppliers" and so on. Eventually after another couple of months of NOTHING, I called to say look, this is ridiculous, I just want a refund. This was happily agreed on the phone... but after ANOTHER two months the refund has yet to arrive. So... six months later and hours of phone calls I have a broken toilet seat which is the wrong model, and no refund. They are one of those companies that will say "three bags full" on the phone and then do nothing and keep your money. I can't decide if they're just completely incompetent or maliciously underhanded, but either way, they're not people you want to give money to. Do not use them under any circumstances. The small claims court beckons.

I have today received my order of a Triton shower from this company. I would most definatley use this company again as the service they provided was second to none. I made an initial enquiry by telephone and the operator phoned me straight back to inform me the item was in stock and when the delivery date would be. I not only received the shower 2 days later, to Glasgow, as promised but also the call from the delivery driver to ask if it was convenient that he was on his way! All dealings have been professional and courteous. The icing on the cake was that it was £60 cheaper than my local Plumb Center and offered free delivery. I would not hesitate to recommend this company.

I Placed my order on the 12/05/2014 paid immediately via card. A week later I received a call to tell me they couldn't supply me.
For a small business buying goods to fulfil my customers orders this is completely unacceptable.
Nearly another week on I am still waiting for a refund. Maybe going to have to speak to my credit card company about this.
A bit of advice STAY WELL CLEAR.
I placed a new order with Amazon the goods were cheaper and arrived next day. Shame I didn't visit the Amazon site first.

The mark of a good company is how a problem is resolved, not just the actual sale, which did go well. I needed to return a part of my order for a refund which is when I discovered the total disregard for customer service. My emails were ignored and I was forced to telephone for details on how to make the return, which in itself went against their own T&C's. Once the part was received I waited for a refund which did not appear, my emails were again ignored and I had to telephone to chase the refund which when paid was short of what it should have been, no explanation given. Chased them up again for a reason and was told that the packaging was damaged and to claim against my carrier. Asked for evidence of the damage and no response after two weeks. This operation is run from a backroom of a small accountants and they are as the company name suggests, just traders, middlemen. Take my advice and go direct to the company who supplied my package, [External Link] or any other reputable wholesaler.

Everything I ordered came quicker than expected, well packaged, and in perfect condition. The delivery driver helped carry the bulky and heavy part into the house without any issues.

This is the second time we have ordered online from this company, service is very good, very prompt delivery and no hesitation in recommending them.

was very pleased with the service I received on ordering my gas fire

I ordered a worcester boiler, and it came exactly as they said it would. Excellent service.

Ordered to suit program of works for client, got it one day earlier due to a courteous call asking if it would be ok to deliver as another delivery was being made locally.
Very pleased with service and price

Helpful telephone staff. Good price. Met all their timescales. Would recommend.

Fantastic Service from Plumbtraders staff , but courier Delivered my order to wrong address , left it in someone else's Porch . 1/3rd of a mile from my address ,Not good enough !!!

placing the order was quick and easy, the delivery was on time and delivery man was very helpful.

Excellent service from mel as always will be ordering more boilers soon thx again

I thought this service was spot-on. Great service and very efficient. I had a call ofter placing the order to confirm delivery, and then product delivered when promised.

Would use again.

Ordered the boiler and attendant parts, best price that I could find, online or off and was kept informed of where the goods were and when they would be delivered. Local company phoned to say they were delivering, slight problem over finding our address but we have an unusual entrance, so gave driver instructions and he brought the boiler into the house for me. All very satisfactory. Thank you

I was extremely impressed with the price , service and delivery of the tap filters I ordered online and would use Plumbtraders again.

Large order placed, great price and delivered exactly as requested.