A very limited service, poor customer care.
As a self employed heating engineer, my customers expect me to be able to supply materials and complete work within specified time frames. As such, I expect to be able to order materials from my suppliers, and have them delivered within specified time frames, within reason. In this case, this order was placed approximately 3 - 4 weeks before the materials were needed, giving what I thought was plenty of time to arrange a suitable delivery.
Unfortunately, the choice of my supplier to use Furdeco for their delivery led to a massive headache for me. Furdeco offered me delivery dates that suited them, but didn't suit my customer or myself. They were utterly unsympathetic to my needs, or my customers needs. Their decision on which days they would deliver on was apparently determined by their route planning, which is understandable; however, if they don't plan to be in your area on that day, or that week, you have no chance of getting your goods, and you have no recourse whatsoever. After several phonecalls, where in each one I made my needs explicitly clear, I was effectively told that if I didn't like it, that was tough, and I could complain to my vendor. I was fobbed off with a delivery date much later than suited anyone but Furdeco, and a promised callback from a manager never happened.
To be clear, this is not a true "nationwide" seven day service; it's a limited service, and there's a huge level of uncertainty that comes with that, that you don't get with larger courier companies.
On the upside, the two gentlemen who actually eventually delivered the goods were helpful, and waited long enough for me to inspect them, but that was the only positive point in my whole interaction with Furdeco.
