This company is not reputable, they are liars. Do NOT use them.
Ordered a toilet seat in January. The toilet seat didn't show, so after two months, multiple phone calls and an unacceptable delay without any explanation, a toilet seat arrived... but was broken and was the wrong model. I called several times to ask for a replacement, supplied photos of the breakage as requested, and was told they were "looking into it" and "waiting for their suppliers" and so on. Eventually after another couple of months of NOTHING, I called to say look, this is ridiculous, I just want a refund. This was happily agreed on the phone... but after ANOTHER two months the refund has yet to arrive. So... six months later and hours of phone calls I have a broken toilet seat which is the wrong model, and no refund. They are one of those companies that will say "three bags full" on the phone and then do nothing and keep your money. I can't decide if they're just completely incompetent or maliciously underhanded, but either way, they're not people you want to give money to. Do not use them under any circumstances. The small claims court beckons.