ST

Stephanie

United States

Reviews

Review of OtterBox


Rated 3 out of 5 stars

I received a tracking number for…

I received a tracking number for replacement case/glass. Item was tracked as being delivered to my house for 2 days, then re-shipped from Chicago? I am in Colorado. Called customer service, requested callback, no callback. Sell OtterBox for work and speak highly of warranty. Will lead people toward UAG/ ITskins/kate spade/ casemate from now on.
If you were sorry, you would send the product. Still has not arrived. You do not help people, you put a comment to pretend you did.
I did reach out, and no one called back after 2 different callback requests. Why can’t you produce a clear case that doesn't turn brown, figure that out.

October 2, 2025

Reply from OtterBox

We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.