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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and exceptional workmanship of the furniture, noting the attention to detail and beautiful finishes. Many consumers specifically highlight the comfort and stylish design of the chairs and sofas, considering them a valuable addition to their homes. People appreciate the wide selection of quality chairs and the ability to customize their pieces with various fabrics and colors. Consumers consistently report positive experiences with the company's service, from initial inquiries to final delivery. Many reviewers specifically mention the helpfulness and attentiveness of the staff, particularly highlighting their responsiveness and willingness to accommodate individual needs. The delivery service is also frequently commended for its reliability, care, and professionalism, with consumers appreciating the extra effort taken to ensure a smooth and satisfactory experience.

Based on these reviews

Rated 5 out of 5 stars

We purchase a large chesterfield and snuggle chair a few years ago, we love the look and were really pleased with the finish and craftsmanship. They have worn well and still look great. I recently rea... See more

Rated 5 out of 5 stars

Ordered 2x 4 seater sofas, 2 x leather chairs and one footstool. Had an issue with the courier, and Matthew at Oswald & Pablo contacted me and sorted out the issue. He went above and beyond and provid... See more

Rated 5 out of 5 stars

Would recommend Oswald & Pablo to anybody who wants to purchase a Chesterfield Sofa,good service from Carly ,samples sent as wanted to make decision on materials used.Their website shows a good range... See more

Rated 5 out of 5 stars

Absolutely delighted with the service, delivery & amazing sofa from Oswald & Pablo. Thank you very much to Carly & the team. We visited the factory Nr Manchester as wasn’t 100% certain on what we w... See more

Rated 5 out of 5 stars

Brilliant service from Carly start to finish thanks! We have their new Barrel chair which is a beautiful Chesterfield in a navy velvet finish with dark legs/finishings. Absolutely love it and so comfo... See more

Rated 5 out of 5 stars

We are absolutely thrilled with our two sofas and footstool, we’d been looking for wool Chesterfield style sofas for several months but just couldn’t find the quality at a sensible price. We saw O&P... See more

Rated 5 out of 5 stars

I’m sooo happy with my beautiful chair! I viewed the range online and then at Pendle Village Mill, and asked if I could have an additional colour (pink) added in to the chair. This was no problem at a... See more

Rated 5 out of 5 stars

After buying a "normal" couch with high ratings from Daals (cost around £800), I couldnt have been more dissapointed when it arrived, uncomfortable, bland and really was nothing like shown in the... See more

Rated 5 out of 5 stars

Absolutely love our new chairs. From start to finish Carly was on hand to help make us our gorgeous bespoke chairs and footstools that match in our room so well. I live in a remote area and delivery w... See more

Rated 5 out of 5 stars

I am based on the West Coast of the United states and looked for a long time for a Chesterfield high back wing chair. Nothing US-made was even close to the style I envisioned. But this was. The custom... See more

Rated 5 out of 5 stars

Fabulous company and service all round! This is my second suite from O&P, they produce beautiful, British made sturdy furniture which I cannot recommend enough. Their customer service is secon... See more

Rated 5 out of 5 stars

Fantastic service , and boy are we pleased with our 3 Seater Leather Chesterfield sofa . The quality and workmanship are second to none . We did a lot of research before we bought , and just kept com... See more

Rated 5 out of 5 stars

The whole process of purchasing from this company Oswald & Pablo was a delightful experience and I am now the proud owner of a beautiful piece of furniture. Carly was always on hand with helpf... See more

Rated 5 out of 5 stars

Our 6th sofa ordered from Oswald & Pablo over the past 7 years. Excellent communication and service. The sofas really last the test of time and the first one we purchased 7 years ago (we own a chain... See more

Rated 5 out of 5 stars

We’d been fantasising about buying this sofa for probably 3-4 years. Our old (3rd hand?) sofa finally gave out and we decided to spend the money… We’re so so so delighted with this sofa (Cambo... See more

Rated 5 out of 5 stars

We could not be more thrilled with our new chair and footstool. Thanks to all of you and especially Carly for her expert help throughout the process. Our order arrived quickly and in great conditi... See more

Rated 5 out of 5 stars

What can I say? I'm so impressed with the service as well as the quality of the products. My sofas are gorgeous! They are well built to an exceptional standard and the leather is so soft and comfortab... See more

Rated 5 out of 5 stars

A superb quality sofa with firm cushions and gorgeous fabric. Well finished chesterfield sofa with attention to detail and matching scatter cushions. Prompt and courteous responses to my queries both... See more

Rated 5 out of 5 stars

This company makes beautiful handmade sofas using the best quality tweed/fabric. We are absolutely over the moon with our sofas and footstool, they are just what we wanted, something different and mor... See more

Rated 5 out of 5 stars

What an amazing company. The piece that I bought looks completely unique and I absolutely love it. I’m glad I went the extra mile and chose the quality of this furniture. Delivered on time and fitted... See more

Rated 5 out of 5 stars

Dorset 1 Seater Chesterfield Chair. Whilst I waited a little longer for delivery of my chair it was well worth the wait. Carly kept me up to-date through out the process. The chair is a statement piec... See more

Rated 5 out of 5 stars

I was lucky enough to win a wing back chair and footstool, which arrived yesterday and I am delighted. The quality is excellent, the colour is sumptuous. The chair is so comfortable. Highly reccommend... See more

Rated 5 out of 5 stars

Customer service was more than excellent from start to finish and the delivery time was earlier than quoted. Our new 4 seater sofa is truly spectacular, and was exact to what was ordered. The delivery... See more

Rated 5 out of 5 stars

Found Oswald and Pablo purely by chance of Facebook. I contacted them on their and made arrangements to visit their factory in Bury. We met Carly on that morning who was an absolute pleasure to deal... See more

Rated 5 out of 5 stars

Thank-You to all at Oswald & Pablo! I cannot thank you enough for everything you have done for us, We are so happy. Your customer service is 2nd to none, The quality of your furniture is one... See more

Rated 5 out of 5 stars

The chair turned up sooner than anticipated and it finishes off the office space looking down Fleet Street to St Paul's perfectly - I don't want to write more as the picture does it all...

Rated 4 out of 5 stars

Firstly, and most importantly, the product is amazing. This fact over shadows any other minor constructive comments. Carly was communicative, professional, and polite. Timings were a little off (I thi... See more

Rated 5 out of 5 stars

High back chairs beautifully made. Very comfortable. Good process by all staff. Would definitely recommend this firm.

Rated 5 out of 5 stars

A breath of fresh air being able to speak directly to a human being, with personal customer attention, throughout the entire process of purchasing and receiving my super Cotswold Patchwork Sofa! T... See more

Rated 5 out of 5 stars

Great feature piece for our lounge. Quality individually made piece that adds to the exclusivity. So pleased with our armchair.

Rated 5 out of 5 stars

This was my second order from Oswald and Pablo. The first order was over 3 years ago and still looks new! Stunning furniture with a wow factor and great customer service. I have just placed a third or... See more

Rated 5 out of 5 stars

Great experience with Oswald and Pablo, particularly Carly who welcomed us to the factory. Loving the new sofa, which is well made, comfortable and beautiful!

Rated 5 out of 5 stars

For some time now we were looking for a new sofa for our living room, visited multiple stores, but could not find anything that will catch our eyes. Then we have decided to search online and see w... See more

Rated 5 out of 5 stars

We love our new sofa. It’s elegant and comfortable and just what we wanted. Thank you

Rated 5 out of 5 stars

Had a great experience, Carly was super when we placed the order on the phone, very informative. We have some logistics issues with where we live but Carly worked with the delivery company to ensure t... See more

Rated 5 out of 5 stars

From meeting the Sales Rep at a Fayre, the process of ordering, delivery date notification, through to eventual delivery was very smooth.

Rated 5 out of 5 stars

Great choice of quality chairs, all handmade, good communicators, and use a professional delivery company

Rated 5 out of 5 stars

Reliable delivery within expected timeframe, beautiful product, well built and delivered with care.

Rated 5 out of 5 stars

Comfortable and stylish wing back armchair. Good communication from company throughout transaction

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4.7

Excellent

TrustScore 4.5 out of 5

265 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

large chesterfield and snuggle chair

We purchase a large chesterfield and snuggle chair a few years ago, we love the look and were really pleased with the finish and craftsmanship. They have worn well and still look great. I recently reached out to the team as we wanted to get different legs to accommodate the wood flooring better in our sitting room, they were prompt and efficient and the delivery arrived in a timely fashion. Thanks again for great service.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Ordered 2x 4 seater sofas, 2 x leather chairs and one footstool. Had an issue with the courier, and Matthew at Oswald & Pablo contacted me and sorted out the issue. He went above and beyond and provided fantastic customer service. Thanks Matthew :)

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

I bought what I thought was a beautiful…

I bought what I thought was a beautiful suite of chair, footstools and a Chesterfield sofa from Oswald & Pablo, even paying extra for the cushions which were very well made.

Within just a few months the sofa seat had sunk so badly it became impossible to sit on comfortably. I contacted the company, explained the issue and even suggested ways it could be resolved. Their reply was simply that there was nothing they could do.

For an investment of over £4 k this is shocking. I’ve been left with an unusable sofa and appalling customer service. Please think very carefully before buying from this company.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Just love it.

What an amazing company. The piece that I bought looks completely unique and I absolutely love it. I’m glad I went the extra mile and chose the quality of this furniture. Delivered on time and fitted right in. Highly recommend these guys. No regrets.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely beautiful patchwork sofa!

We’d been fantasising about buying this sofa for probably 3-4 years. Our old (3rd hand?) sofa finally gave out and we decided to spend the money…

We’re so so so delighted with this sofa (Cambourne, 3 seater, chesterfield, patchwork design). It’s just perfect for the room, looks absolutely fantastic, and clearly very very well made.

We shall be buying the wing chairs next (wish we’d bought them at the same time, now!) And we shall most definitely be recommending Oswald & Pablo to everyone we know!

The only thing I’ll add here is to make sure you check the dimensions exactly. We have a small house and I’m so glad we checked - it was very tight! The courier company was very good and took care.

June 5, 2025
Unprompted review
Rated 4 out of 5 stars

Amazing product terrible delivery service

Firstly, and most importantly, the product is amazing. This fact over shadows any other minor constructive comments. Carly was communicative, professional, and polite. Timings were a little off (I think a week out, but this is minor). A little more communication would make this experience great. The thing that really let the whole experience down was the delivery. The website says delivery to a room of your choice and packaging removal. The delivery men said that there were no notes. Said that the room to be delivered to could not be delivered to as the item was too big. I suggested we unpack it and then it would easily fit. They refused. They refused to unpack or allow me to remove the packaging for them to take away. They claimed packaging removal was not part of the service and delivering to the right room was not part of the service. Really rushed, bordering on rude. When I said to leave it in the entrance hall and I’ll do the rest they got on the phone to head office and refused to leave. All rather shambolic. BUT the chair and foot stool are nothing short of AMAZING. Would recommend as the product outweighs all the other bits.

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Stunning bespoke sofas

This company makes beautiful handmade sofas using the best quality tweed/fabric. We are absolutely over the moon with our sofas and footstool, they are just what we wanted, something different and more in keeping with their surroundings. I wouldn't hesitate to use this company again or recommend them.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

A Stunning beautifully made piece of furniture.

Dorset 1 Seater Chesterfield Chair. Whilst I waited a little longer for delivery of my chair it was well worth the wait. Carly kept me up to-date through out the process. The chair is a statement piece for my sitting room and its absolutely stunning. Beautifully made. I am thrilled with it.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Our 6th sofa ordered from Oswald &…

Our 6th sofa ordered from Oswald & Pablo over the past 7 years. Excellent communication and service. The sofas really last the test of time and the first one we purchased 7 years ago (we own a chain of boutiques) looks as good now as the day it was delivered.

April 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Had a great experience

Had a great experience, Carly was super when we placed the order on the phone, very informative. We have some logistics issues with where we live but Carly worked with the delivery company to ensure they transported our furniture in a suitable sized van. Very pleased with the items (sofa, chair and footstool), would definitely recommend

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

After buying a "normal" couch with high…

After buying a "normal" couch with high ratings from Daals (cost around £800), I couldnt have been more dissapointed when it arrived, uncomfortable, bland and really was nothing like shown in the photos on Daals. I then started looking for alternative sofa's (which is a minefield btw) and fell upon Oswald & Pablo. I never imagined i would own a Chesterfield suite and didnt even know what that meant but I knew instantly when i saw the patchwork sofa and winged armchair that these were the ones!

Needless to say after some really great customer service and seamless delivery, we are now the proud owners of really the best next level quality UK hand made furniture. (Just need to keep the dogs off it now somehow!)

Thanks O&P!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Sumptuous Chair and Footstool

I was lucky enough to win a wing back chair and footstool, which arrived yesterday and I am delighted. The quality is excellent, the colour is sumptuous. The chair is so comfortable. Highly reccommend!

March 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Would recommend Oswald & Pablo to…

Would recommend Oswald & Pablo to anybody who wants to purchase a Chesterfield Sofa,good service from Carly ,samples sent as wanted to make decision on materials used.Their website shows a good range of product & choices.
The end product nicely finished & well protected upon delivery.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Shipped to USA!

We could not be more thrilled with our new chair and footstool. Thanks to all of you and especially Carly for her expert help throughout the process. Our order arrived quickly and in great condition with very professional setup and delivery. All the best to you all!

AJ, NY, USA

March 6, 2025
Unprompted review

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