CR-C

Connor was very polite and helpful, explaining the problem from diagnosis to temporary clearing the fault, giving advice on the next steps to get the fault repaired as soon as possible, to waving me on my way home.

I always find AA technicians promote confidence within you so that you don't feel 'it's the end of the world' to break down, albeit it often is!!!!

Very grateful and the fault was fixed the next day, amazingly so being a Range Rover and a Friday!!

Does this company actually exist with human beings at the operational helm? How much has AI crept into our consumer experiences, protecting us from scams, dishonest online sales, returns policies; indeed, live chats, complaints and reviews?

I purchased my one and only cleaning kit on a three-month subscription. The essential oils didn’t last long so I commenced ordering a one-off purchase of oils that were more expensive than the subscription. Within this purchase I suddenly have two additional items on ‘offer’ to view on my order but I couldn’t remove them. The order was updated and processed without confirming the order. I immediately emailed customer service.

I received emails quoting company procedures that should they be unable to: remove the extra items; stop the order being processed; cancel the order; stop Evri collecting the order, as I instructed, I would be recompensed with 30% discount if I kept the order as is, then 40%, then 50% discount on all future subscriptions. No thanks to all.

When I received their email advising their compulsory returns policy charge on the order that I have never received, that was tracked on my Evri App as sitting at a logistics hub, and still is, I contacted my bank. The bank very swiftly took control of the refund in full and cancelled my subscription from my Visa.

Warning to cash strapped people - my bank had to give Purdy & Figg the legal 15 days to refund in full; it took Purdy & Figg 12 days to refund me in dribs and drabs, now in full. Therefore, my date of experience is reflected by this final result.

Warning to people that don’t trust databases - you can’t remove your card details, nor remove your personal details, nor cancel your subscription on your account; Purdy and Figg are in control of all these transactions. As of this review my subscription is cancelled on the accounts history but they have retained my personal details and bank details.

This is an awful way to treat a consumer and as such my choice is a ‘minus zero star’ review.

‘With Love Meganut’ has pushed me over the realms of sanity; that and an increase to a monthly £12.99 subscription has pushed my finger onto the cancel membership button.

Do I wish to provide Netflix with the funds to produce Meeeeeeagain doing basic kitchen porter ‘prep work’, dripping in beige, whilst flapping her gums with special needs gibberish – NO.
How many three- and five-year-old children would eat a sack of fruit plopped onto a plate for breakfast – NONE; not even if you put it in a MaccyD box with toy.
How many children under five would pick off flower flakes in repulsion that they are bugs and refuse to eat the rest, convinced there is a nest at the bottom of the pile - ALL.
How many children under ten would manage half a gobful of banana to then finish it in the car, leaving nice mashed white fibre everywhere - MOST.
Would a middle-aged monkey give more entertainment using sign-language to read a pop-up book on drain cleaning – YES.
Should the cameraman have applied Megafairyflakes with a straight jacket when she announced that her family surname was Sussex - ABSOLUTELY.
Would the middle-aged monkey get commissioned to use sign language to read a pop-up book of the history of royal descendants and their surnames - YES.
Should the county of Sussex be paid compensation for being labelled the namesake of a mentally deficient security risk - YES.

What the actual has happened to Netflix associating themselves and our subscription money with this bunkum when there is ‘Somebody Feed Phil’ for instance; fantastic camerawork and it’s actually really interesting, funny and needs an 8th series. Instead, we’ve been given the clear demise of Megundone in a diary format from Megxit to Megdillusional wherein she’d screw up an advert for Megnum; her version of face planting into a Magnum bar in an effort to blend in with inmates of whatever institution that she belongs.

Absolutely awful company that there are no words to describe but let’s try a few.. scam, dishonest selling, dodgy online sales, forced and questionable returns policy.

Having subscribed and received my first, and last, cleaning kit I very quickly required more essential oils that are supposed to last 3 months not a matter of weeks. I selected to order a one-off purchase of 3 signature oils, that were more expensive than the subscription, wherein the scam started. ‘Ping’ I have two additional items on offer to view on my order but I couldn’t remove them. ‘Ping’ the order was updated without confirmation or reviewing the order. The misery of liaising with customer service started; it was so painfully ridiculous I thought I was being ‘pranked’ by some evil shopping villain that had taken control of my laptop.

The virtual assistant cunningly disguised as customer service would not remove the extra items, cancel the order, stop the order being processed nor stop their courier collecting the order. The scam continued with 30% discount offered on the order, 40%, then 50% discount on future subscriptions all by cut and pasted emails from the book of ‘How to Operate a Company from A Disused Toilet in A Disused Building with A Laptop’.

The forced returns policy charge started on products that never left the courier's logistics hub and whilst reading that drivel I contacted my bank. The fraud and dispute team took control of the refund in full and cancelled my subscription from my Visa because it was suspiciously not under my control to manage within my account.

Disgusting way to treat a customer. The fluffy adverts on the TV and other streaming ads are a farce. Unfortunately, I could not leave a zero star review and it pains me to have to select a 1 star one.

Brilliant experience selling my car with Motorway. I found the process professional in that both the buyer and seller are protected by the experience of the contact in Motorway that assessed the car for the reserve price for sale; I found the price given for the condition of my Defender fair and appropriate.

The Motorway App is easy to use and you are guided all the way by the individual departments that prepare the sale then assist with the purchase right up until collection.

The Dealer that bought my Defender was excellent and has been praised privately.

Thank you.

Brilliant customer awareness, efficient internal communication and it's a breath of fresh air being able to speak to a human being, plus your call is answered quite quickly!

I part exchanged my car, that I was insured through Swinton with, for another purchase car. They cancelled my policy without question with no cancellation charge for staying with them and gave me a compelling quote much cheaper than market comparisons for my new car. I also got a refund for the original policy that would have needed renewal in August. EXCELLENT!

Having used an array of insurance companies over the years, Swinton have seriously upped the game with their product. Thank you.

Awful product that couldn't withstand mopping my floor let alone support Cotswold life, being the title of the coat. I stupidly bought it whilst wearing quite a thick jumper and assumed January stock would be Winter stock; WRONG. I'd find a warmer attire wearing rice paper lined with kitchen roll. If that wasn't sour enough a position to be in, I unfastened the back pleat last week to accommodate wearing a Hebridean Fisherman's Oilskin coat underneath, to stop hypothermia, and found a nice rip in the material that was not lined. I've only worn it walking the dog and haven't dared ride in it as my horse would spot my body temperature drop, causing muscular cessation and she'd turn around and go home and be classed as an equine hero.

I've given 1 star for the fact Jack Murphy actually replied to my complaint passing the buck back to where I purchased it on the grounds that they were simply a wholesale company. They didn't reply further

Save up and buy Barbour or Musto!

A breath of fresh air being able to speak directly to a human being, with personal customer attention, throughout the entire process of purchasing and receiving my super Cotswold Patchwork Sofa!

The fact this is a family run business making fantastic furniture is perfection in my opinion. I will be shopping with them again.