Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the ease of choosing and signing up for services through the website. People highlight the competitive prices and the availability of discount prices through loyalty programs. Consumers find the staff to be helpful and appreciate the clear explanations provided by sales representatives. Many reviewers value the good service, quick support, and effective scheduling and installation processes. The possibility of combining different services is appreciated by customers. Some reviewers express mixed feelings about the app and customer service, while others praise the app's functionality and the professionalism of the customer service team.

Based on these reviews

Rated 4 out of 5 stars
Verified

In SK Telecom's last match of the first round of the 2016 Proleague Zoun finally made his debut for SK Telecom T1. Unfortunately he was fielded against the heavily favored sOs. Zoun had a fairly good... See more

Rated 4 out of 5 stars
Verified

Transparens og god kommunikation er et kæmpe plus. At prisen så er højere end de absolut billigste kan jeg leve med (men trækker selvfølgelig lidt ned)

Rated 5 out of 5 stars
Verified

I have been using OK Company’s electricity and natural gas services for my home for more than a year. Recently, I also signed up for a charging box and a car wash contract. I am extremely satisfied w... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good service!! It was my first time charging my el car.... I could not find out how.... The guy in the kundeservice was super professional and helpful!! I'm happy I started be a castumer by... See more

Rated 5 out of 5 stars
Verified

Very good electric charging experience. Would be nice to have like a points system or something than can make me go only at OK chargers because you make it cheaper for me.

Rated 5 out of 5 stars
Verified

The person who spoke with me, gave me a complete data about your comapny and the compatable price. I had a good feeling from him and the capabilities of OK company. I wish you all the best ☺️

Rated 5 out of 5 stars
Verified

De er supergode til at guide os igennem, hvis man har et problem ☺️ De virker til at være rare og flinke at snakke med ☺️ Tak for hjælpen så vidt 🙏☺️

Rated 3 out of 5 stars
Verified

Very long waiting time to get hold of customer service but once you get them they are very helpful

Company replied

Rated 5 out of 5 stars
Verified

Really nice company and the app just works. Ordered electricity from them as well and i am looking forward to e how it goes.

Rated 5 out of 5 stars
Verified

It would be good if you put the all services in single app. Something like El , gas, home charger and car wash

Rated 3 out of 5 stars

Such nice logo very attractive soulless empty reflects the company very well

Company replied

Rated 5 out of 5 stars
Verified

Very easy to use and the facilities are very well maintained.

Rated 5 out of 5 stars
Verified

Quick to apply for the card and also easier to respond that makes it first class.

Rated 5 out of 5 stars
Verified

The salesman was super, knew a lot, nice, helpful a super experience

Rated 5 out of 5 stars
Verified

Quick and effective scheduling of charging box installation. Quick and quality installation of a charging box.

Rated 3 out of 5 stars
Verified

Mobile: OK are very fast at withdrawing money from your account. The monthly figure was deducted before I recieved my SIM card and begun to use my phone. They had trouble moving my number from the ol... See more

Rated 5 out of 5 stars
Verified

We are new to Denmark and we're looking for a simple and inexpensive phone package for a mobile phone. The website made it easy to choose and sign up. The sim card was soon with us and I was up and ru... See more

Rated 5 out of 5 stars
Verified

Very active in customer attraction, recently. Combining different loyalty programs with discount prices. My personal impression is that they want to get closer to the market and grab bigger market sha... See more

Rated 5 out of 5 stars
Verified

The app is fantastic! I love being able to stay inside the car while washing and to not have to spend time using the card. I never had any issues with OK so far.

Rated 5 out of 5 stars
Verified

Intet at klage over. Er ved at samle el m.m. hos dem - smart app til tankning/parkering, og så støtter vi lokalsporten, super god stil!

Rated 4 out of 5 stars
Verified

It was a good experience because of companies many attractive offers and will be better if transfer of service would be little bit faster in case of electricity provide and transfer

We perform checks on reviews


Company details

  1. Electric Utility Manufacturer
  2. Electric Utility Company
  3. Electric Vehicle Charging Station
  4. Gas Company
  5. Gas Station
  6. Green Energy Supplier

About OK

Written by the company

OK energi

OK er et 100 % dansk energiselskab og totalleverandør af energiprodukter og rådgivning.

Vi leverer god energi til danske boligejere og dansk erhvervsliv. Det har vi gjort i mere end 100 år.

Vi er samtidig Danmarks mest solgte benzinmærke med 670 tankstationer. Du finder også OK's ladestandere i hele landet.

Vi støtter lokalt

Vi støtter sport og foreningsliv i Danmark, og vi uddeler hvert år sponsorkroner til mere end 3.000 forskellige klubber og foreninger.

Du kan støtte din lokale forening, hver gang du lader, tanker eller tænder lyset derhjemme. Det er OK energi.

OK's produkter

OK sælger blandt andet også ladebokse, fyringsolie, diesel, smøreolie, naturgas, el og varmepumper, og du kan bestille døgnet rundt. Enten ved at ringe til os på 70 10 20 33 eller online på vores hjemmeside, ok.dk.

Vi har desuden en landsdækkende kæde af tankstationer for tunge køretøjer, OK truckstationer, hvor bl.a. vognmænd kan tanke diesel døgnet rundt.

Vi har privatkunder, erhvervskunder og kunder i det offentlige.

Kundeservice

Du kan ringe på 70 10 20 33 - telefonen er altid åben!

Du kan ringe på 70 10 20 33 - telefonen er altid åben!

Du er altid velkommen til at ringe til OK døgnet rundt. Både når du skal bestille produkter, have svar på et spørgsmål eller måske bare have et godt råd med på vejen.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

I couldn’t use my wash subscription all…

I couldn’t use my wash subscription all month!! And now I have to pay 230dkk for nothing. Such a bad company..(

August 10, 2025
OK logo

Reply from OK

Hej Kirill,

Thank you for your review.

I am sorry to hear about your frustration. I have looked into your account and can confirm that the subscription has been in use during the period. However, I understand your concern and we are always here to help clarify how the subscription works or assist you with any issues.

Please feel free to contact us at 70 10 20 33 if you have any questions

I wish you a great day.

Best regards,
Sandra, OK

Rated 5 out of 5 stars
Verified

OK is OK

I have been using OK Company’s electricity and natural gas services for my home for more than a year. Recently, I also signed up for a charging box and a car wash contract. I am extremely satisfied with all their services and am happy to recommend OK Company to others.

September 1, 2025
OK logo

Reply from OK

Hi Mohammad,

Thank you for your review.

I can see that emails have been sent to the address you provided here, so please check your spam folder to see if the emails may have ended up there.

If you still believe you haven’t received them, you’re very welcome to contact our customer service at 70 10 20 33, and we’ll be happy to look into the matter.

Wishing you a great day.

Kind regards
Sandra, OK

Rated 5 out of 5 stars
Verified

Very good service!

Very good service!!
It was my first time charging my el car.... I could not find out how.... The guy in the kundeservice was super professional and helpful!!
I'm happy I started be a castumer by OK and not other companies..... Thank you so much.

August 28, 2025
Rated 2 out of 5 stars
Verified

Can't recommend

Might work for some but not me, and the quality of the support is no existing.

November 19, 2024
OK logo

Reply from OK

Hi Glenn

Thank you for your feedback.

I am sorry to hear you did not feel the support was helpfull.

we wish always to try to help the customors in the best way we can.

Please feel free to call us again, if you have any questions we can help with.

I wish you a nice day.

Best Regards
Charlotte/OK

Rated 3 out of 5 stars

Such nice logo very attractive soulless…

Such nice logo very attractive soulless empty reflects the company very well

July 9, 2025
Unprompted review
OK logo

Reply from OK

Hi Mate

Thanks for noticing our logo – we do think it's clean and eye-catching, so we’re glad it made an impression!

As for the rest of your comment, we hear you. While the tone’s a bit sharp, we take all feedback seriously.

We’re working hard to make sure our service feels anything but empty – with competitive prices, convenience, and friendly support at the core of what we do. Hopefully, we’ll get the chance to show you the substance behind the style.

Best regards,
Sema, OK

Rated 1 out of 5 stars

on 4/7/25 i made order…

on 4/7/25 i made order 1d:250704050158741 for 393 usdt for 115000 pkr ...okx offered to lure me of escrow protection ..later on informed me seller took all money we dont have either cryptos or your money back..such pathetic loser scaming people of their hard earned money...when i asked them to take sellers equity and help me they deleted all my data to cover their marks...seems like okx is leading brand of crypto scammer...beware

July 4, 2025
Unprompted review
OK logo

Reply from OK

Dear Ahmad

Thank you for your review.

We would like to clarify that OK has no connection to OKX or the transaction you mentioned. OK and OKX are completely separate companies, and we are not responsible for any issues related to OKX’s platform or transactions.

We kindly suggest that you contact OKX directly for assistance, as your review has unfortunately been posted in the wrong place.

We wish you the best of luck in resolving the matter.

Best regards
Sema, OK

Rated 1 out of 5 stars

Stay away from OK

I move to OK last year in may and we make a deal to pay monthly ! I didn't get invoices for april,may and june til yesterday and guess what,surprise ! I get a faktura 1600 kroner from them with korrektion from 1 january til 31 march ! I talk wit a lady from OK customer service to find out why I have to pay those money and she said the government make new rules but on the invoice they write something else! When I ask where I can make a complain about it,she said : to the government ! So after they cheat customers are arrogant also ! I decide to move to another company because if I will stay more with OK,who know's what kind of " korrektion" they will send ! 0 stars and a very bad customers service !

June 24, 2025
Unprompted review
OK logo

Reply from OK

Hi Budan,

Thank you for your review.

My colleague has explained the situation to you, and it is Energinet that has carried out this recalculation for all customers in Denmark who use electric heating.

Previously, the 4,000 kWh threshold you needed to exceed in order to receive a reduced electricity tax was roughly distributed over the 12 months of the year. This meant that each month, you paid full electricity tax on part of your consumption and received a reduced tax on the rest. Now, however, you must use 4,000 kWh before receiving the reduced electricity tax. This means that the extra charge you’ve received is tax you still owe.

As a result, you should expect your electricity bills to be slightly higher at the beginning of the year. But once you reach the 4,000 kWh threshold, your bills will decrease, as you'll then start receiving the reduced electricity tax.

These are the same rules that all electricity providers are required to follow.

You can read more about the new recalculation on our website ok.dk or on Energinet’s website.

Have a great day.

Kind regards,
Sandra, OK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look