Now Health International Reviews 773

After some impersonal exchanges through the website regarding pre-authorisation of treatment, I was passed to Maja who was extremely helpful. She managed the process and went the extra distance to co... See more

Always very helpful- when there are any issues they are resolved promptly. Very happy with the service- would recommend.

I've many cases with our client about their claims. And they are very helpful to handle every case. One of them is Michael Cornelius form Indonesia, He is very skilled at providing solutions. Thank y... See more

Having recently required ongoing and continuous calls/emails etc with NOW admin/CSR/Claims on an ongoing matter, which previously elicited well deserved 5 star reviews, patience and frustration level... See more

Yess Trully amazing company with best help in explain product. staff briefly explain the product and processes issuing policy

My experience was made great by having one of the best agents named Yanica. The service provided was stellar. What I liked the most about the assistance that I received was how Yanica kindly and patie... See more

I have worked alongside NOW Health for over 10 years and have consistently found their claims management to be one of the best in market. Claims do take time and often require human intervention to wo... See more

I recently had a spinal operation and the support offered by the Now Health team throughout the process has been invaluable. All my emails and requests were answered very fast and professionally. Unfo... See more

My experience with I’ve had an excellent experience with Now Health as my health insurer. Their service has been reliable, efficient, and reassuring whenever I’ve needed support. In particular, I’d... See more

Amazing service and care always! The personal attention and dedication to making sure all aspects of the process are made as simple and in an organized fashion makes Now Health part of the family. It’... See more

Maja Mucibabic has been so handy and so nice, I am very happy to be attended by such a good professional.,

Online website for claim process is ok. However, more work needed to be done on the mobile app version as well the medical provider/locator site interface (for Chrome) as the drop down list does no... See more

As mentioned to the Customer Service team, not sure if it's Vesna the CSR or NOW as a whole but every time I deal with NOW Customers team, the service is superb. Vesna always goes the extra mile, an a... See more

Very professional customer service team members. A special thank to Mrs. Maja Mucibacic for her patience and kindness in helping me with my important claim. NOW 5 stars!

I was in a car accident in South Africa and had to go to the emergency room. It was a stressful situation, but Now Health’s customer service guided me through the process clearly. Since it was my firs... See more

I have had frequent occasion to liaise with Osama at the live chat desk. He is unfailingly polite and helpful and, above all, knowledgeable. It is always a pleasure to do business with him.

Edit: Got a good reactivity by email after my email claim. So adding 1x star. Let's see how they can process it & support me. Might reach 3x stars if email claiming can do the job ;) Edit2: Reach... See more

I have always dealt with my Account In-charge, Joanne Fu directly, and she has always been very responsive and accessible even during after office hour - especially during emergency admissions etc and... See more

Online claim process slow. Loading and saving data takes several minutes. Bank account must be input 3 days in advance. No option to save partially completed claim form. Not a good customer experience... See more

The speed, empathy and professionalism of the team and all the support provided during my emergency I Thank you all

One of the best Customer Services, I've experienced. We all human but even when a particular claim requires a number of emails, the CR will always go the extra mile. Superb!

Excellent service from ABUBAKER at NowHealth!!! I had a few questions regarding a claim, so I connected with NowHealth via WhatsApp.....I then requested that they give me a call to discuss my c... See more

I want to thank the wonderful team at Now Health International who have been very efficient and helpful in assisting me with regard to the claim procedures for my wife who was diagnosed with Int... See more

When healthcare is concerned, it’s a very stressful topic and experience especially with the family. Having a team like Omar at Now Health really alleviates any stress or pressure in getting answers... See more

Amazing and professional service by everyone, very responsive team and quick processing time for all queries, thanks Mr Ahmed El Gendy for taking care of my inquiry and for the swift response and reso... See more

Another NOW claim/request, another 5 star performance. The Customer Service Rep 'angels' carry the firm with superb service, as do the Claims department. Thank you NOW

Great help from Abubaker, every time i need something he manage it perfectly

Amaizing Team, Special mention to Mrs Sharon Crease, thank you for your attention. Many thanks also to Mrs. Susanna Ashley. Top Job!

Great service and excellent support after a little hiccup everything was sorted out smoothly and efficiently. I am very pleased with the service.

average, a bit slow. internal communication not enough, one case, same questions has been asked me more than 3 times by different CSOs,

Julio was an amazing agent, he completely answered all my questions

Fast efficient reply whilst dealing with my question. Thank you Osama

Sharon from Customer Service was fantastic. She handled my case with professionalism, kept me fully updated, and ensured a quick resolution. Excellent support and a great experience overall.

Insurance is good but process is a bit slow sometimes (response generally not too fast). The platform needs some improvement. The App is great in theory but had a few hick ups in the past (attaching i... See more

It is very stupid to have a co-pay in Singapore of USD 10 or whatever. This means that on every single visit, the receptionist at the health centre / hospital has to check and calculate to amount in... See more

The platform is easy and there is a cashless payment arrangement with some clinics which are great. I have experienced two times delayed in handling reimbursement from network clinics that I had to... See more

The on boarding process was ageist and insulting. I am 57 years old and have had three surgeries in my life - all of them more that a decade ago (I have been perfectly healthy since) and I was expect... See more

Overall service is good. However, getting billed for outpatient cancer treatment is upsetting as it takes time every visit to wait for and settle the bill. Cancer treatment is exhausting at the best... See more

The reimbursement of the expenses is generally efficient. However, as there is no one single reference number for a claim while several claims may be reimbursed in one lump sum, further, the reimburse... See more

Whenever I submit a claim, I always have to confirm the amount you sent back to me. I had a traumatic experience with you. My receipt was around $200, but you only reimbursed 100 dollars. I filed... See more

They provide good service at a good price with online support. But their finance organization and bureaucracy for paying the annual premium is so bad that we almost dropped our renewal. Classic exam... See more

The treatment date can be different from the invoice date cos treatment is carried out and final settlement is made on another date. eg. My sons treatment for optical was on 30th sept and on final pa... See more

Good service but bad app/website Overall process is rather quick and satisfying, however it is always very hard to submit claims through your IT system. Small nagging details missing even as fo... See more

I can't complain about their insurance policies, very good service. Their online presence is a joke though. Website requires passwords with no special characters and with limited maximum length, it... See more

To be honest in theory is great to have it worldwide and choose where to go for treatments. Reality tells a different story: slow payments, back and forth even for small invoices asking questio... See more

I have become a member of NOW health since 2017. I have no experience regarding your services.I hope you are good and the rating can be offered based on experience.However, I have observed that... See more

Things went overall well till my policy was under AXA. Last year it was transferred under API (a giant local provider in China), with delays of many months to complete the transfer and receive reimb... See more

A pre authorization took forever and I had to keep calling to sort it and get a copy of the GOP. if the hospital name is a requirement then it should be a requirement on the form itself and not asked... See more