Great service at the Northgate Egham branch! I was served straight away, the process was quick and smooth, and the staff were really nice and polite. Special mention to Natasha – she was fantastic, g... See more
Company replied
Location
Switch locationBeta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE Egham, Surrey, GB
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I come here periodically and every time I get an excellent service by these guys. The office staff are always happy to help out however they can and the workshop technicians are happy to discuss a... See more
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Natasha at the front desk was so helpful on the telephone and also when I arrived my appointment. I have been here before and the customer service is exceptional.
Company replied
Egham Northgate is a great vehicle hire supplier the staff are always friendly especially Steph & Sharlene these two work as hard as they can to rectify any issues that you have with your vehicle!... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Beta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE, Egham, Surrey, United Kingdom
- 01784 438899
4.6
Excellent
76 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Great service although the waiting…
Great service although the waiting times can be rather long. Customer service was brilliant and all staff were welcoming and helpful.
October 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Ross, thank you for your honest feedback and kind words!
We're really glad to hear that you found our customer service brilliant and our team welcoming and helpful — that means a lot to us. We appreciate your patience with the waiting times and will continue working to improve that aspect of our service.
Thanks again for taking the time to leave a review — we hope to welcome you back soon!
Take care,
Imogen
Excellent customer service from Natasha…
Excellent customer service from Natasha Wells.
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Marcos, thank you for your wonderful feedback!
We’re so happy to hear Natasha Wells provided you with excellent customer service. We’ll be sure to pass your kind words on to her!
Looking forward to assisting you again soon.
Take care,
Imogen
Hi I was served by Natasha Wells she…
Hi I was served by Natasha Wells she was so nice and helpfull. With lovly smile . Thank u
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Ilona, thank you so much for your kind words!
We’re delighted to hear that Natasha Wells provided you with such friendly and helpful service—she’ll be thrilled to know her smile made a difference!
Thanks again for sharing your experience. We look forward to welcoming you back soon!
Take care,
Imogen
I had a absolutely great service by …
I had a absolutely great service by Natasha Wells. She sorted my hire van out and made me a lovely latter 😊
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi there, thank you so much for your kind words!
We’re thrilled to hear that Natasha provided you with great service and even made you a lovely latte—what a treat! 😊 We’re glad everything with your hire van was sorted smoothly.
If you need anything else, we’re always here to help!
Take care,
Imogen
Great service
Natasha at the front desk was so helpful on the telephone and also when I arrived my appointment. I have been here before and the customer service is exceptional.
September 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Susan, thank you so much for your lovely feedback!
We’re delighted to hear that Natasha provided you with exceptional service both over the phone and in person. It’s wonderful to know that your experience with us continues to be a positive one.
We look forward to welcoming you back again soon!
Take care,
Imogen
Tyre check
On Arriving first dealt with by Natasha Wells at reception Egham. Outstanding customer service.
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Mono, thank you for sharing your experience!
We’re delighted to hear that Natasha Wells provided you with outstanding customer service right from reception at our Egham branch.
We’ll be sure to pass your kind words on to her!
Take care,
Imogen
Great service at the Northgate Egham…
Great service at the Northgate Egham branch! I was served straight away, the process was quick and smooth, and the staff were really nice and polite. Special mention to Natasha – she was fantastic, gave a great vibe, and made sure my problem was fixed quickly. Honestly the best Northgate branch I’ve been to – all round excellent!
September 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi there, thank you so much for your fantastic feedback!
We’re delighted to hear that your experience at the Northgate Egham branch was quick, smooth, and enjoyable. Natasha will be thrilled to hear your kind words—she definitely knows how to bring the great vibe! It means a lot to us to be your best Northgate branch experience so far.
We really appreciate your support and look forward to helping you again soon!
Take care,
Imogen
I come here periodically and every time…
I come here periodically and every time I get an excellent service by these guys. The office staff are always happy to help out however they can and the workshop technicians are happy to discuss anything with the vehicle with you.
I'd like to big up Harry for servicing my vehicles to an excellent standard each time I visit and then Jarrod and Samantha in the office for doing the admin side of things super quickly. These are the 3 Musketeers who have their Northgate Egham services as a well oiled machine.
August 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Usman, Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive excellent service when you visit us – that really means a lot.
Harry, Jarrod, and Samantha will be over the moon to hear your kind words. We couldn't agree more – they really are the “3 Musketeers” of Northgate Egham, and we're lucky to have them keeping everything running like a well-oiled machine!
We truly appreciate your continued support and look forward to welcoming you back again soon.
Take care,
Imogen
Steph and Jared were awesome
Steph and Jared were awesome! Really helpful and did i mention how awesome they were..awesome stuff!
June 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Jack, thanks so much for the awesome review! We’re thrilled to hear Steph and Jared made such a great impression — we’ll be sure to pass on your kind words to them!
Really appreciate you taking the time to share your experience.
Thank you for choosing Northgate.
Take care,
Emma
The service was great
The service was fast, efficient and very friendly.
I would recommend this professional company to anyone looking to hire commercially.
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Craig, thank you so much for your kind words!
We’re thrilled to hear that you found our service fast, efficient, and friendly. It means a lot to us that you would recommend our company to others.
We look forward to assisting you again in the future!
Take care,
Imogen
Steph was very helpful
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Howard, thank you so much for your wonderful review!
We’re delighted to hear you found our service fast, efficient, and friendly. Your recommendation means a lot to us, and we’re always here whenever you need us for commercial hiring.
Looking forward to working with you again!
Take care,
Imogen
Thank you to Steph & the team
Thank you to Steph & the team!
Recieved a hired car wasn't practical for us without any fuss Steph went out of her way to find the right one which met our needs.
May 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Sylvia, thank you so much for your kind review!
We're so glad to hear that Steph and the team were able to find the perfect car for you. We always strive to ensure our customers' needs are met, and it's great to know that we succeeded in your case.
We really appreciate your feedback and hope to assist you again in the future!
Take care,
Imogen
Update of review that Northgate is getting Trustpilot to remove
Update
Now Zigup who owns Northgate and Auxillis has Threatened me with the police as I am not happy they have not dealt with the GDPR breach. I have a letter proof from Zigup threatening me with police if I do not take down my review.
Northgate/Auxillis the company i work for, any medical issues told to managers, they laugh at you (VH), any room for progression they don't even give any training or support. They lie about bonuses saying it's quarterly andnever mentions anything about having to pass a probation before getting one then when I left a month before the end of the quarterly I am now told I'm not entitled to a bonus but I was invited to a meeting by the manager SM at egham branch to be told I am entitled to it and I have witnesses too. No perks. All managers have all nice brand new tesla and all brand new audis but the only perk they have mainly is probably the gym and to even get a car through the company as a salary sacrifice, the company only pay for the admin fees to the lease company! the company. The Rental manager (SM) tried to sell me drugs on site at Egham last year 2023 between June and July (cocaine mixed with fetamine) was said by SM.
The manager VH knew she takes these substances as he was protecting her against the drug test at November 2023.
The rental manager at Egham site (SM) has breached GDPR as I have my proof that SM and SB (team leader) Is sharing my family home address on a piece of paper to each other and not to text it each other. Serious breach of GDPR which HR (KS) basically has swept it under the carpet and told me as I do not work for the company anymore that they will not be doing anything about this situation.
I am building my case with the Ombudsman and this will be taken seriously by me. I followed the government process to deal with a GDPR breach and gave the company a chance to deal with the breach and nothing has been done and now I am left to feel like I could have an attack on my family by SM at Northgate/Auxillis who is the rental manager.
September 16, 2024
Unprompted review
It was,a,great experience pav was…
It was,a,great experience pav was really lovely at the desk and Stephanie was really lovely offering a drink and cake and vicky helped to order a part for me
October 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Phillip,
Thank you so much for your wonderful review! We're so glad to hear you had a great experience with us. Pav, Stephanie, and Vicky will be thrilled to know they made such a positive impression on you. Who doesnt love free cake?
Take care!
Laura
2 hour wait to look at van
2 hour wait to look at van . No communication -poor service
October 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
We are sorry to hear you have been unhappy with our service, Steve. Unfortunately we do operate a 'two hour window' for all walk in appointments. If after review we find the vehicle is going to be off road for any longer then a loan vehicle will be supplied, or we will let you know to mae alternative transport arrangements.
Whilst we do advise of a 2 hour wait time, this can of course vary on the Depot, and how busy the Workshop is at that time. We do however apologise for the inconvenience that may have been caused to you.
If you wish to discuss further, please do not hesitate to contact us on
Tel: 03330 431095 Option:4 Option :2 - Email: customer.services@northgate.co.uk.
Take care
Laura
Alesia and Chris great help
Alesia and Chris great help , very good team great help
Overall helped as much as possible
May 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for your lovely review, Kyle!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Egham.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Super friendly guys and totally…
Super friendly guys and totally efficient.
Brilliant experience all round
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Duane, thank you so much for your 5 star review!
It is very pleasing to hear that the team at Egham were friendly and efficient. We always strive to provide the best service to our customers so I'm sure the Egham branch will be thrilled to hear your positive feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Getting better
Chris at Egham is very polite & informative, a much better experience than I had several times last year, when Northgate where truly awful.
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you Richard, it is pleasing to hear that the team at Egham have been able to make this experience much better than previous times.
I am sure Chris will be thrilled to know of how his service left good impressions on you.
Take care,
Laura
Experience as usual is good
Experience as usual is good, the only thing is that we do wait too long for a service to be done or to be replaced with another vehicle.
May 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a great review, Bruno. I am sure that our team at Egham will be on cloud nine seeing your feedback.
I understand your frustrations at the delays with providing replacements and completing services, but unfortunately with the demands of vehicle availability on our fleet, due to the strain on the industry, we are still sometimes stretched to the limit in providing replacement vehicles to our customers.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Chris was very helpful and easy to…
Chris was very helpful and easy to understand
May 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hello Rhodri, thank you so much for your 5 star review!
Its pleasing to hear that Chris and our Egham depot have provided you with excellent service. It's always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Imogen
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