2 hour wait to look at van
2 hour wait to look at van . No communication -poor service
Reply from Northgate Vehicle Hire
We are sorry to hear you have been unhappy with our service, Steve. Unfortunately we do operate a 'two hour window' for all walk in appointments. If after review we find the vehicle is going to be off road for any longer then a loan vehicle will be supplied, or we will let you know to mae alternative transport arrangements.
Whilst we do advise of a 2 hour wait time, this can of course vary on the Depot, and how busy the Workshop is at that time. We do however apologise for the inconvenience that may have been caused to you.
If you wish to discuss further, please do not hesitate to contact us on
Tel: 03330 431095 Option:4 Option :2 - Email: customer.services@northgate.co.uk.
Take care
Laura
