morplan Reviews 6,785

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness and efficiency of the delivery service, highlighting that products arrive well-packaged and in excellent condition. Many reviewers appreciate the helpful and friendly service, both when ordering by phone and in-store. Consumers also value the knowledge and experience of the staff, particularly in the Glasgow branch, where many employees have been serving customers for over 20 years. People often mention the high quality of the products, with some noting that they have been loyal customers for many years due to the consistent quality and service. While opinions on specific orders may vary, the company is generally seen as quick to rectify any issues. The wide range of products and reasonable prices are also appreciated, making it a recommended choice for retail equipment and supplies.

Based on these reviews

Rated 4 out of 5 stars
Verified

The staff in the Glasgow Branch are so helpful and knowledgable about the stock. I have no hesitation in highly recommending this store.

Rated 5 out of 5 stars
Verified

The rails we bought - we've bought several before for other projects - are, as ever, very sturdy, easy to move around, and were delivered very promptly.

Rated 5 out of 5 stars

I ordered a steamer online - customer service quickly sorted my order over the phone whilst Paypal was down on their payment site. Later I had a price query & spoke with Leigh who was super helpful -... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service - as ever - from Morplan. I always order over the telephone and, once connected, the staff I speak to are very obliging, helpful and efficient. The hangers - which I have been using... See more

Company replied

Rated 5 out of 5 stars

Further to previous review I would like to list an update. Morplan have redeemed themselves. They sprung into action yesterday and I delivered my wreaths to the post office for delivery late yesterday... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered the metal grid racking with the casters for a showroom, however the quality was poor when putting together and they are not very stable. We had to use pliers to get the metal brackets to be... See more

Company replied

Rated 5 out of 5 stars
Verified

Morplan has SO MANY items, large and small, for enhancing sales to customers. I did not need items for a shop but see-through stands to put notices in when I am facilitating a writing course called... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent online ordering experience. Ordered two outdoor lights which were delivered quickly, had emails updating me on the delivery. Lights are great quality and as described on the website. No c... See more

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Rated 5 out of 5 stars
Verified

On 2 occasions I’ve ordered displays units online only for them to be out of stock - Both times were refunded immediately. Then spoke with Ellie in the Bristol office who was amazing and suggested an... See more

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Rated 5 out of 5 stars
Verified

I ordered a drum footstool from Morplan. Ordering was easy and straightforward. I ordered from this company as the footstool was just what I wanted at a very good price. It looks classy and fits t... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from the team! The bags are of great quality—stronger than they appeared and spacious enough to hold all the gift items we packed. We'll definitely be purchasing again next year.

Company replied

Rated 5 out of 5 stars
Verified

I CAN HONESTLY SAY THAT ROB WAS JUST FANTASTIC.. HE WAS FRIENDLY, PROFESSIONAL AND REALLY HELPFUL.. HE WENT AN EXTRA NOT ONE BUT TEN MILES TO GET MY ORDER THERE NEXT DAY JUST BEFORE CHRISTM... See more

Company replied

Rated 5 out of 5 stars

I recently rented a garment steamer for a video shoot. Experienced staff guided me through the ordering process, the product arrived on time and was easy to assemble. A great experience all round.

Company replied

Rated 5 out of 5 stars
Verified

The Staff at Glasgow are very welcoming and knowledgeable. And always willing to help and advise on all new and special offer goods. Have been a customer for over 30 years and always come back.

Company replied

Rated 5 out of 5 stars
Verified

Am absolutely thrilled with this unit! It looks far more expensive than it is and have had so many complaints on how it looks! Simple to assemble (did it on my own) and took very little time to p... See more

Company replied

Rated 5 out of 5 stars
Verified

Good customer service. I found the postage is a bit expensive and the delivery company, chosen by Morplanservice was not so good. Otherwise, I bought from Morplan for the last 14 years and they have... See more

Company replied

Rated 5 out of 5 stars
Verified

This company stocks a wide range of useful retailing equipment and supplies. They offer good value for money and provide an excellent service and prompt delivery.

Company replied

Rated 5 out of 5 stars
Verified

Bought some scissors, same as what I use to use when working in the sewing industry. Needed to replace my scissors so the best place to get them was the same place my ex company used to buy them from.... See more

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Rated 5 out of 5 stars
Verified

Excellent price. Quality is superb. Delivery arrived the day after I had ordered, even though I hadn't requested next day. Service top notch

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Rated 5 out of 5 stars
Verified

spoke to a really efficient lady who was so helpful. The goods arrived almost by return and were of the highest quality Can say this has always been a fab company to deal with

Company replied

Rated 5 out of 5 stars
Verified

Loads of choice, reasonable price, simple checkout and prompt delivery of good quality product - what else do you need?

Company replied

Rated 5 out of 5 stars
Verified

Great service in the shop, Sending many thank yous Arrived on Wednesday as promised Thanks again sue dunderdale x

Company replied

Rated 5 out of 5 stars
Verified

Fabulous customer service! Easy to place an order online, kept informed throughout and fast postage. Great value items. Would definitely recommend this company.

Company replied

Rated 5 out of 5 stars
Verified

I received goods damaged and upon complaint, straight away replacement item was sent and old item collected immediately. I am awaiting refund now.

Company replied

Rated 5 out of 5 stars
Verified

I've been going to Morplan for years, and hope to continue for years to come. Always have great service and very personable, Love you Morplan!

Company replied

Rated 5 out of 5 stars
Verified

Always efficient and helpful when ordering and delivery people charming and carry any heavy boxes in and deliver on time. Used this company for many years and never been disappointed.

Company replied

Rated 5 out of 5 stars
Verified

Been using Morplan since we started in business 9 years ago. Great service, quality products and delivered on time. Thank you 😊

Company replied

Rated 5 out of 5 stars
Verified

Steve and his team at the Birmingham branch were friendly and immensely helpful. Very pleased with our new display cabinet

Company replied

Rated 5 out of 5 stars
Verified

The person I spoke to regarding my first order was brilliant he put me at ease with order made it straight forward and my order arrived promptly on the day that I was told first rate deserves 5 stars... See more

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Rated 5 out of 5 stars
Verified

Kept upto date with shipping status, items arrived as specified, happily order again, thanks

Company replied

Rated 5 out of 5 stars

Aamer Mahmood at Morplan Birmingham helped me with printed carrier bags and made sure I got the best price at discounted rates

Company replied

Rated 5 out of 5 stars
Verified

All ok packaging a bit worse for ware but it all survived and delivery was perfect very helpful driver A+

Company replied

Rated 5 out of 5 stars
Verified

ORDER RECEIVED WAS WRONG BUT THIS WAS VERY QUICKLY RECTIFIED & DEALT WITH VERY SWIFTLY. THE NEXT ORDER CAME VERY QUICKLY & WAS EXCELLENT.

Company replied

Rated 5 out of 5 stars
Verified

Always lovely, friendly and efficient service from this Morplan. Trusted goods that I buy on repeat.

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Rated 5 out of 5 stars
Verified

It was easy, professional. I did request delivery after 10am, but it was delivered before 8am and left behind the bins.

Company replied

Rated 5 out of 5 stars
Verified

The most beautiful,fabulous Christmas baubles I have ever had.Arrived really quickly and really well packaged⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 5 out of 5 stars
Verified

Great price on the K9 steamer we bought ..£60 off in the sale. Fast delivery and company kept us fully informed of when it would arrive.

Company replied

Rated 5 out of 5 stars
Verified

The visit was pleasurable because the sales person was polite and friendly, something which sadly is becoming rare these days

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Rated 5 out of 5 stars
Verified

no instructions in the box so now had to damage a bit of it to get it to together and it was very hard to put together.

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Rated 5 out of 5 stars
Verified

As expected, items were as described. Could have been a better picture of the item on the website

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Rated 5 out of 5 stars
Verified

Easy to order and quick to arrive. The beads for our tree were better than expected. Fab quality.

Company replied

Rated 5 out of 5 stars
Verified

The staff were very knowledgable, and directed me to the product I wanted for my daughters weddding

Company replied

Rated 5 out of 5 stars

Your business has products that are not even available in other businesses. Good job !! 👍

Company replied

Rated 5 out of 5 stars
Verified

Very easy to order what was required and the delivery was very quick as promised. Very pleased overall

Company replied

Rated 5 out of 5 stars
Invited

I have ordered from Morplan several times and each time the products have arrived promptly and well packaged. The quality of everything has been excellent. I would definitely use them again.

Rated 5 out of 5 stars
Verified

Wonderful service from great staff in Glasgow who have all been there 20 plus years. Always helpful and knowledgeable about the products sold there.

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Company details

  1. Wholesaler
  2. Department Store
  3. Equipment Supplier
  4. Store Equipment Supplier

Written by the company

Morplan is the number one supplier to the UK's retail and fashion industries. Next day delivery available & competitive prices on all retail supplies


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

Quick delivery but …

Quick delivery even though I chosen standard delivery. But dot and cross paper was damaged. The damage was made before delivery . Because our side wrapping wasn’t damaged.

September 25, 2025
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Rated 2 out of 5 stars
Verified

Not great

The rail I ordered to a long time to arrive and when it did it was damaged and had to be sent back and another one sent to replace it. The garment bags and rail covers are fantastic though- I’ve been buying from them for years and highly recommend them for wardrobe departments

October 20, 2024
Rated 1 out of 5 stars

Ordered small item on 5th June

Ordered small item on 5th June, surprised at over £7 postage for what is a small box of size labels , but needed it quickly so paid it. 6 alleged attempts by their couriers to deliver, none of which actually WERE attempted, at all times they claimed to have attempted delivery, our shop was open - had to involve Morplan customer services who then contacted delivery company. finally today after 7 notified delivery attempts the small item arrived. 13 days on from making the order. Very bad service, and exorbitant charges for postage. Requested i be given a postage refund for complete lack of service from their courier, and this has now been sorted by Morplan, but they tell me they cannot post out by a different method other than this courier, so sadly I won't be able to shop again, as they seem not to want to delivery to St. Ives.

June 18, 2025
Unprompted review
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Rated 1 out of 5 stars
Verified

Poor returns policy

Ordered these thinking they were storage ones but they weren't.. My fault except they charged us £14 to get them picked up but when they did the refund they took the original postage back as well which they didn't tell us... Also it took them 10 days to do the refund and every time we rang they said they were waiting for the warehouse to book it in.
I will never use this company again.

May 26, 2025
Rated 1 out of 5 stars

£450 out of pocket. Absolutely terrible.

We own retail premises and have a large number of display furniture. We usually buy from a different company, but they were out of stock of the unit we needed (a H Gondola).

We purchased what we needed from Morplan, what a mistake. None of the pre drilled holes were in the correct places, nothing matched up, the fixing supplied were completely inadequate, there were scuffs and marks on the unit, terrible.

We were unable to return this item and actually had to pay to dispose of it. We are about £450 out of pocket. never again. PLEASE avoid.

March 3, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Just discovered Morplan through…

Just discovered Morplan through recommendation. Absolutely first class service from start to finish and extremely fast and secure delivery

February 23, 2025
morplan logo

Reply from morplan

Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team

Rated 1 out of 5 stars

Constant problems with website when…

Constant problems with website when trying to order. It jumps all over the place. It would not process Paypal and then when using card payment it just did nothing. Girl on chat was not really bothered about helping.
Back to Amazon for next day delivery.

February 17, 2025
Unprompted review
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Reply from morplan

Thank you for taking the time to leave a review. We are sorry for the problems you experienced with placing an order on our website. We have passed your comments onto the relevant department for investigation. Kindest regards, Morplan Team

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, thank you

December 26, 2024
morplan logo

Reply from morplan

We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team

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Rated 5 out of 5 stars
Verified

Quick delivery

Quick delivery, items well packaged

January 26, 2025
morplan logo

Reply from morplan

Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team

Rated 5 out of 5 stars
Verified

Excellent

Brilliant
Faster than expected.
Great courier.
Quality products

January 26, 2025
morplan logo

Reply from morplan

We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team

Rated 1 out of 5 stars
Verified

Couldn't follow delivery Instructions

Requested delivery to third party address, so input thae new addressee/address in delivery aetails. Morplan sent it to the address without the addressee details even though they had confirmed this in email confirmation. Package very nearly returned as no addressee on package. Caused chaos at our end for the day in question

January 26, 2025
morplan logo

Reply from morplan

Thank you for taking the time to leave a review. We are sorry for nay problems you experienced with the delivery of your order. This did get rectified and the order was delivered to the correct address. Kind regards, Morplan Team

Rated 5 out of 5 stars

Aamer Mahmood at Morplan Birmingham…

Aamer Mahmood at Morplan Birmingham helped me with printed carrier bags and made sure I got the best price at discounted rates

November 21, 2024
Unprompted review
morplan logo

Reply from morplan

Morplan would like to thank you for your review and shopping in our Birmingham store! We look forward to your visit again soon! Many thanks, Morplan Team

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Rated 5 out of 5 stars
Verified

excellent service

excellent service

December 20, 2024
morplan logo

Reply from morplan

Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team

Rated 5 out of 5 stars
Verified

I CAN HONESTLY SAY THAT ROB WAS JUST…

I CAN HONESTLY SAY THAT ROB WAS JUST FANTASTIC..

HE WAS FRIENDLY, PROFESSIONAL AND REALLY HELPFUL..

HE WENT AN EXTRA NOT ONE BUT TEN MILES TO GET MY ORDER THERE NEXT DAY JUST BEFORE CHRISTMAS..

THANK YOU ROB...

SEE YOU SOON...

December 18, 2024
morplan logo

Reply from morplan

Morplan would like to thank you for your review and shopping in our London store! We look forward to your visit again soon! Many thanks, Morplan Team

Rated 5 out of 5 stars
Verified

Superb product

Superb product, fast delivery

December 27, 2024
morplan logo

Reply from morplan

Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team

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