E Taylor

Delivery was excellent - I was well informed before the day and on the day I received updates to let me know ETA. Helpful and patient which was so appreciated. Thank you!

Helpful, patient & on hand to give guidance - this was so appreciated. They went out of their way to find solutions to any issues. Would highly recommend - thank you!

Delivery process was excellent, from communication to Amrit & Jason delivering on time & with care. Thank you!

I had a great installation with Tahmim, who went out of his way to make sure everything was working perfectly.
However they needed to change something on my account after install & since then I’ve had no broadband. They said they were going to fix it that same day but it's taken 4 days to fix.
Frustrating start but hoping for better now I have service again.

I ordered a steamer online - customer service quickly sorted my order over the phone whilst Paypal was down on their payment site. Later I had a price query & spoke with Leigh who was super helpful - your kindness is appreciated. Thank you!

Excellent customer service from the team - I appreciate your help with my query. Lovely collection too! Thanks so much.

My first time using eMop and I was very happy. Sylvie was fantastic, she did a wonderful job with a standard clean. Communication was good and I would use again.

They were helpful & speedy to answer my questions. Delivery was super quick & I now have my new trampoline! Would recommend - a great shopping experience.

Great service & helpful clear advice - much appreciated!

A very easy process & prompt payment (plus they up-graded so more than my original quote!) - I’d definitely use them again.

If I could give them zero starts I would.

AWFUL customer service; they don't answer calls or emails when I received no contact with regards to delivery of a shed. And despite constant attempts to chase for information, absolutely no prior notice of delivery despite promises.

After 2 weeks of calling their customer service with no luck, I still had no delivery date and then the carrier just turned up one weekday afternoon. To top it off when I asked them to bring 4 large and very heavy packages into my flat they said no, that's not their job - no joke I had to carry the wooden shed from the van to my flat myself!

When I contacted Robert Dyas to let them know I thought this was extremely poor service and that my arms were bleeding from having to carry the item myself, they didn't admit fault or offer any compensation. Or even an apology.

I've never received such awful service and will never be purchasing from Robert Dyas in the future.