MobileHelp Reviews 5,733

Customer Service was excellent. Happy to be a customer!

I spoke with Edwin and Rick prior to ordering and both were very pleasant and willing to answer all my questions. Edwin completed the process and was very pleasant and knowledgeable throughout the whole process.

Understanding and thoughtful explanations

Patrick was amazing! I’m a train wreck & he was so patient!

Needs quickly and professionally taken care of

Good product

Easy to set up

i HAD NO IDEA HOW ANY OF THIS WORKED i GOOGLED A FEW COMPANIES THAT OFFERED THIS SERVICE . ALL I CAN SAY IS I'M SO GRATEFUL THAT SAMANTHA ANSWERED THE PHONE AND CONVINCED ME THAT THIS IS ACTUALLY WHAT I NEEDED FOR MY FAMILY MEMBER. SHE IS COMPASSIONATE , FRIENDLY , AND KNOWLEDGEABLE . I'M CONFIDENT THAT THIS WILL GIVE ME THE PIECE OF MIND I DESPERATELY NEED.

I called for information about basic services for myself. Matthew the customer service rep was absolutely fantatic. He was informative without being pushy. He was kind and professional. He explained all the information I requested in a simple easy to understand fashion. I knew it would be the right service for me. Matthew is a gem - don't lose him!

I called the top three companies and mobile help in the only one that immediately called. The friendly rep took time to explain everything and patiently waited as I explained it to my mother. So far, the process has started off smooth. Hopefully this helps both myself and my mother rest easier.

Paula was amazing. She was super helpful, knowledgeable and patient.

Fall detection

They were very helpful setting me up with my device that I get on Friday

I ordered 2 necklaces and a speaker for fall risk on 9/18. Payed $20, for 2 day shipment. Fedex delivered to the wrong house. On 9/26, I spoke with Latosha, she said sending 2 day mail. Called on 9/30, nothing showed up in the system. This task was NEVER completed. On 10/1 tt Gervon. He did overnight and finally got the package 14 days later at 6:12 PM. They will not let you speak with the same person. I've dealt with Rick, Latasha, Gervan and when you ask for that person, they will NOT let you talk to that person.

I am not impressed with this company at all. 0 stars. The only reason why I stayed with them, is because I already paid 90 days and I'm sure I would get the run around to get my money back. I wouldn't go with them.

Quick and easy.

Quick response time, easy setup, great customer service and competitive pricing.

My customer service representative, Bill, was very helpful in helping me choose a system and billing frequency for my mother who is a fall risk and hard of hearing. Together we selected a wrist band unit. It came with a separate emergency button to install next to the tub which is awesome. Very happy with the service.