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Rated 5 out of 5 stars

Absolutely the best customer service. The devices are easy to use and anytime there is a question, the team provides easy to understand directions and helpful tips. When my aunt no longer needed the s... See more

Rated 5 out of 5 stars
Verified

Caden was a no pressure, friendly and professional salesperson. We felt comfortable making our decision literally right after our first contact. Your company is fortunate to have him!!! Side... See more

Company replied

Rated 4 out of 5 stars
Verified

I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the neck... See more

Rated 5 out of 5 stars
Verified

I called for information & Donna was very gracious about giving me needed info . I wasn’t ready - told her I could do the order next day - her day off & she said whoever answered could help. Arron e... See more

Company replied

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Company details

  1. Medical Technology Manufacturer
  2. Home Health Care Service
  3. Local Medical Service
  4. Medical Equipment Manufacturer
  5. Senior Citizen Center

About MobileHelp

Written by the company



MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

very good company

He handled all my needs very professionally. Thanks.

October 2, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for your review of our service! Your positive words mean a lot to us!

Rated 5 out of 5 stars
Verified

Wonderful gentleman I spoke with

Wonderful gentleman I spoke with. Reasonable prices. No contracts!

October 2, 2024
MobileHelp logo

Reply from MobileHelp

We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

Rated 5 out of 5 stars
Verified

Rick spoke with a clear voice

Rick spoke with a clear, distinct voice. Explaining the alert system completely. He had answers for all my questions. e was patient, kind and efficient.

October 2, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for your comments! If you ever need us, please don’t be afraid to reach out.

Rated 5 out of 5 stars
Verified

My experience

I called for information & Donna was very gracious about giving me needed info . I wasn’t ready - told her I could do the order next day - her day off & she said whoever answered could help. Arron explained everything & I’m looking forward to receiving kit.

October 1, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!

Rated 3 out of 5 stars
Verified

Disliked all the emails that…

Disliked all the emails that immediately came after signing up. Only send important ones to avoid confusion. The person who helped us with set up was great.

September 25, 2024
MobileHelp logo

Reply from MobileHelp

We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.

Rated 5 out of 5 stars
Verified

Stewart was a great help setting up…

Stewart was a great help setting up mobile help for my mother in law. He was very attentive to our needs and was very thorough. It was a very easy process.

October 2, 2024
MobileHelp logo

Reply from MobileHelp

Thanks for the kind words and for being a valued part of the MobileHelp family.

Rated 5 out of 5 stars
Verified

Great instructions

Great instructions. Easy to follow.

September 24, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for your comments! If you ever need us, please don’t be afraid to reach out.

Rated 5 out of 5 stars
Verified

I’ve just purchased the system today

I’ve just purchased the system today, so I don’t have any comments on then system itself. The representative was very helpful, answering all of my questions patiently. Looking forward to actually using the machine,

October 1, 2024
MobileHelp logo

Reply from MobileHelp

Thank you! We appreciate that you took the time to let others know about MobileHelp.

Rated 5 out of 5 stars
Verified

The sales rep

The sales rep, Samantha(?), was knowledgeable, patient, and caring.

October 1, 2024
MobileHelp logo

Reply from MobileHelp

Thanks for the kind words and for being a valued part of the MobileHelp family.

Rated 5 out of 5 stars
Verified

Everything was explained well

Everything was explained well, I felt confident when I hung up that my mom will be in good hands. Very friendly.

October 1, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for sharing your feedback! Others can benefit from what you have to say.

Rated 5 out of 5 stars
Verified

Great service

The rep was knowledgable, polite, and informative.

October 1, 2024
MobileHelp logo

Reply from MobileHelp

We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

Rated 5 out of 5 stars
Verified

Very easy to deal with

Very easy to deal with. Explained everything in a easy to understand matter

October 1, 2024
MobileHelp logo

Reply from MobileHelp

We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.

Rated 5 out of 5 stars
Verified

The representative was very helpful

The representative was very helpful, patient and kind with a sense of humor

October 1, 2024
MobileHelp logo

Reply from MobileHelp

Thank you! We appreciate that you took the time to let others know about MobileHelp.

Rated 5 out of 5 stars
Verified

Such patience

I loved how StuartHershey explained everything to me so clear and concise and how patient he was with me.

September 30, 2024
MobileHelp logo

Reply from MobileHelp

We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

Rated 5 out of 5 stars
Verified

Samatha your agent

Samatha, was the most helpful agent, patient, understanding and very caring to help me with my 93-year-old Mom's needs.

September 30, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for your review of our service! Your positive words mean a lot to us!

Rated 5 out of 5 stars
Verified

Francine was consistent with calling me…

Francine was consistent with calling me back when we were playing “phone tag”. So when I decided I DID need an “alert”, of course I called her. She explained my options and did not drag it out with pressure to sign. I did, of course, but I was able to casually decide the plan I wanted.

September 29, 2024
MobileHelp logo

Reply from MobileHelp

We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.

Rated 5 out of 5 stars
Verified

Both service techs I talked to were…

Both service techs I talked to were efficient and courteous even with a problem on my Visa account. Helped me get it solved and my help button in its way. A-1 service.

September 30, 2024
MobileHelp logo

Reply from MobileHelp

Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!

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