MobileHelp Reviews 5,733

I ordered the device for my Mom. The process to figure out what model of device and features was made easier due to help from the sales person. The set-up of the device was easy to follow. My Mom likes the devices, it is not hard for her to use, and now we have more comfort that she now has a means to alert if there is a medical issue. I liked also that the equipment is free.

I have a bid customer long enough to give a true Review. I will say I’m a little disappointed in the customer service representative who never explained to me that the $19.95 monthly charge was just for the first year and then it would be $34.95. Not until I receive the invoice with my order was I aware of this charge.

I am wondering if the watch I got has a charger some where. I can’t find it anywhere.

The experience gave me confidence in my use of the product. Everything I needed to know was shared either by the materials or the customer representative.

Got what they explained I would get..I added later fall protection and they had me to test it before I hung up..Answered my questions...

I haven't used it to give my opinion yet

I called knowing next to nothing of medical alerts. When I hung up I felt as though I had been talking to a friend, one who explained everything and answered every question. I am totally satisfied with the entire process and am looking forward to the peace of mind I hope it brings. I only wish every purchase and product inquiry was handled as well as this one. David Noel could not have done a better job in handling my call. A big THANK YOU! again to David and his friendly professionalism. It was a pleasure Sir! James Powell

Very professional and patience was great. Very pleased with all aspects of the process to sign up.

Great and fast service

It has been helpful to give us peace of mind.

Just received my kit of supplies. Plugged the cradle in to charge the unit, and it is working fine. Gives me comfort knowing this service is available if, and when I need it.

The representative was very patient in answering my questions and explained things.

Just the way they introduced the equipment and the knowledge they had also

Richard my agent was great very knowledgeable of the product very helpful answered all my questions great to deal with

I am a new customer; I have just the basic package. Why I decided to go with them was a very competitive price and their customers give them high reviews. I feel I am currently in good health although I am in my upper 60s. It is very comforting to know it is there should I need it

Matthew was very patient and explained each option available and answered all my questions. He was not pushy or asking for a commitment with my first call.

Tom was very pleasant, knowledgeable and efficient. He makes you look good right out if the gate

Everyone has been very helpful no matter how many times I had to call back after I received the package.

Matthew in customer service was a great help in answering all my questions and was very good at asking questions to make sure we were going the correct direction for what mobile help devise would work best. Also very patient in letting us decide the best route to go for my mom and making sure we had all the options as well