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I need to change a few details on my insurance. It was friendly professional conversation. What I needed was completed and it didn't take up more than 20 minutes
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I have been with Mackenzie Hodgson for a number of years and their price is still competative and in most cases cheaper. Level of cover is good such as breakdown, legals, travel abroad etc. I Have alw... See more
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Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away. Bonus too this year as costs came down even with adding an extra bike... See more
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Easy website to navigate. Straightforward questions. Polite, knowledgeable staff when a phone call is required. Excellent prices with certain items included free with the policy where other companies... See more
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Company details
Information provided by various external sources
Mackenzie Hodgson. Motorbike Insurance by bikers for bikers. Get a quote today
Contact info
United Kingdom
- www.mackenziehodgson.co.uk
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Mackenzie Hodgson Insurance
Thank you for your kind feedback. We're delighted to hear that you found our price competitive and the renewal process simple. We strive to make things easy and affordable for our customers.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Samantha @ Mackenzie Hodgson
Were good once, but loyalty isn't rewarded
Been a customer since 2020. Multiple bikes. I've never claimed in the 33 years I've owned bikes. It was a good choice when I first used them, but it's gradually declined and feels more like the generic, white-label insurance firm that they actually are. Mackenzie Hodgson are part of Atlanta Insurance, which is then part of the faceless Markerstudy Group. The Mackenzie Hodgson logo seems to be a fairly convincing branding exercise, delivered by Carole Nash (also owned by Atlanta).
That said, why the 1-star review? This year, we moved out of London. I kinda expected the price to drop a little, especially as I'd just received a letter saying they were removing leathers and helmet cover as standard. The price actually went up by 6%. Ok, not the end of the world. I had a renewal letter ready but was out of the country on the renewal date itself. Only by 2 days. I phoned to take up the new policy thinking "they're on the side of bikers, so I'll have a chat". Wrong, the price increased by 42.65%! The reason? The sentence I got was pretty much "You should have called 2 days ago. You are no longer classed as a loyal customer so the renewal price doesn't apply." I literally laughed.
Loyalty works both ways. As I said, it's just generic insurance portal so no point getting emotional about a "computer says no" approach to customer service. I simply went with Carole Nash, who were cheaper and technically administer Mackenzie Hodgson insurance anyway. It seems I was just paying over the odds for the name and poor service. Lesson learned.
Having checked the Google reviews, MH is averages 1.9 stars and Atlanta Insurance tracks lower at 1.5. Seems about right.
I look forward to the auto reply bot reacting to this review with a generic "Thank you for reaching out and sharing your experience with us" reply...
September 26, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for sharing your thoughts and for being a loyal customer since 2020.
I’m sorry to hear that you feel the service has declined over time. We value your feedback and are committed to providing a personal and reliable experience, not just a generic service. I understand your concerns about the branding and ownership structures, but please be assured that we are here to support you and your bikes with genuine care.I would also like to mention that once your renewal date has passed, we are unfortunately unable to honor any previous quotes from that day.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
https://www.mackenziehodgson.co.uk/contact-us
Your satisfaction is very important to us.
Kind regards
Chelsea @ Mackenzie Hodgson
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Reliable and Friendly
I need to change a few details on my insurance. It was friendly professional conversation. What I needed was completed and it didn't take up more than 20 minutes
September 23, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for your kind feedback. I’m pleased to hear that your experience with our agent was friendly and professional, and that your insurance details were updated promptly.
Should you need any further assistance or wish to make more changes in the future, please don’t hesitate to get in touch.
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
As I didn't want to renew with my last…
As I didn't want to renew with my last insurance company and came across Mackenzie and Hodgson as they were cheaper got all sorted online sent me paperwork through the post i thought great all sorted, 9 months later I sold the bike and had a newer model which I did call them and explained, it cost me £93 for the change over only having 3 months left on my cover which the guy said on the phone, and also said I'd get my renewal quote 3 weeks before the date it renews never got my renewal quote so I rang and asked and they said I couldn't insure with them with no explanation.........if you want to be let down by all means insure with them....but stay well clear of these absolute bunch of 🤡🤡🤡🤡
August 28, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for sharing your experience. I’m sorry to hear about the difficulties you’ve had with the insurance renewal and the lack of your renewal quote. I understand how important it is to have clear communication and timely quotes.
If you wish to discuss this further or register a complaint please contact us via:- https://www.mackenziehodgson.co.uk/contact-us
Kind regards
Nicola @ Mackenzie Hodgson
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Reply from Mackenzie Hodgson Insurance
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service reliable and knowledgeable. Providing good service is very important to us, and your comments are greatly appreciated.
If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
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Good insurance policies for a good…
Good insurance policies for a good price..Knowing what a motorcyclist needs..Helpful telephone representatives ..
July 30, 2025
Reply from Mackenzie Hodgson Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that you found our insurance policies well-suited to your needs as a motorcyclist and that our team was helpful over the phone. Providing excellent service and good value is very important to us.
If you ever need any further assistance or have questions about your policy, please don't hesitate to reach out.
Kind Regards,
Nicola @ Mackenzie Hodgson
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Reply from Mackenzie Hodgson Insurance
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you had a great experience with us. Your feedback about our competitive prices, ease of contact, and the quality of our cover means a lot to us.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Kind regards,
Hayley @Mackenzie Hodgson
DO NOT USE, they cant get the basics right!
Having taken out insurance with this company, I cancelled midway due to selling my motorbike. I called and stated I no longer needed the insurance, theh told me it would be cancelled. 3 month later I get a renewal email. Turns out they have been charging me ever since, on calling them they state they have no record of me cancelling and that they don't know why "my guess is as good as theirs". Absolute admin clowns, wouldn't use them, they cant get the basics right, let alone trusting them with insurance for you and your bikes!
Zero star rating if it would let me. Guy on the phone was unhelpful.
What's the betting they still try and renew my policy?? 🤡🤡🤡
July 4, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for reaching out and sharing your experience with us. I sincerely apologise for the inconvenience you've faced regarding your insurance cancellation and the subsequent renewal email.
It’s concerning to hear that there has been a lack of communication on our end. We strive to provide excellent service, and it's clear we fell short in this instance.
If you wish to discuss this further or register a complaint, please feel free to contact us via our contact page: https://www.mackenziehodgson.co.uk/contact-us.
Kind regards,
Nicola @ Mackenzie Hodgson
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Good price for 2 bike insurance…
Good price for a 2 bike insurance policy
Any questions answered at the time I was on the phone
July 1, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your feedback with us. I'm pleased to hear that you found our prices attractive and that your questions were addressed during your phone call.
If you have any more questions or need further assistance, please don't hesitate to contact us. We're here to assist you!
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
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I got straight through to one of your…
I got straight through to one of your agents without waiting. My in was renewed within minutes. The agent was professional and knowledgeable. Thanks for providing a great service.
June 20, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you were able to reach one of our agents quickly and that your renewal was handled efficiently.
It's great to know that you found our agent to be professional and knowledgeable. We strive to provide excellent service to all our customers, and your feedback is a fantastic reminder of our team's hard work.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Samantha @ Swinton
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Very good service for buying and…
Very good service for buying and renewal insurance but cannot give 5* only because never used for claims... hopefully won't have to...
June 20, 2025
Reply from Mackenzie Hodgson Insurance
Thanks for your feedback! We're glad to hear you had a great experience with us for buying and renewing your insurance.
We totally get why you can’t give a full 5 stars without trying out our claims process. Fingers crossed you won't have to! If you ever have questions or need help, just let us know.
Kind regards,
Nicola @ The Social Media Team
Been with this company for awhile
Been with this company for awhile, now never again, cannot even get on their site to complain.I have paid for breakdown cover always, when I needed it was told my policy had been transferred to another company and my emergency breakdown number did not apply(01737 334431) beware if you had this number, was told that the RAC now does it, got in touch with the RAC and was told by them they do not do motorcycles, ended up paying over £187 to get my bike picked up and taken home. Their phone service is appalling, it gets you in a loop with AXA, it would be very nice to have a direct phone line to Mackenzie Hodgson to complain, which is impossible, now I understand why, it would be very nice to be reimbursed for the amount I had to pay a company to get me and the bike home. I will take out another policy on my bike straight away with another company as I will never go with this company again, at the age of 79 and being stuck at the side of the road for 5 hours is not funny.
June 12, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for reaching out and sharing your experience with us. I sincerely apologise for any inconvenience and frustration you've faced regarding your breakdown cover and the difficulty in accessing our services.
We value your feedback, and it's disappointing to hear about the challenges you encountered when trying to get assistance. If you would like us to investigate your concerns further or log a complaint, please use the link below, there is a section on how to make a complaint, and this can be done via live chat if you're unable to call:
https://www.mackenziehodgson.co.uk/contact-us
Thank you for your patience, and I hope to hear from you soon.
Kind regards,
Samantha @ Mackenzie Hodgson
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No complaints after several years being insured
I have been with Mackenzie Hodgson for a number of years and their price is still competative and in most cases cheaper. Level of cover is good such as breakdown, legals, travel abroad etc. I Have always been able to speak with a person when necessary.
May 4, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your experience with Mackenzie Hodgson. We're thrilled to hear that you find our pricing competitive and our level of coverage satisfactory, especially with the benefits like breakdown assistance, legal coverage, and travel abroad options.
We pride ourselves on providing excellent customer service, and it’s great to know that you have always been able to reach a representative when needed.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
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Reply from Mackenzie Hodgson Insurance
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found our cover to be great and our pricing competitive. Our team strives to provide excellent service and we appreciate your kind words.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Samantha @ The Social Media Team
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Very helpful service over the phone
Very helpful service over the phone. The lady rang me with all the information I needed.
May 17, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your experience with us on Trustpilot. We’re thrilled to hear that you found our phone service helpful and that our representative was able to provide you with all the information you needed.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We’re here to help!
Kind regards,
Samantha @ The Social Media Team
Ok but stopping auto-renew less good
I had an easy experience generally with Mackenzie Hodgson, inc a good quote, pleasant staff and straightforward online insurance process. But two things weren’t so great.
First, they are a broker not the underwriter. While not a big issue it does mean that the name taking the money from your bank bears no resemblance to the insurer. Not unusual amongst insurers.
Second, the system to stop auto-renewal. While they have three ways to do this (call, online chat or online form) only the call function is straightforward. The online chat button does not appear on their website from a mobile phone. The online form would be great, but the headers for each section are in the same font colour as the background (both black), meaning it isn’t clear what to write in each box (I highlighted and copied where I imagined the text was and pasted it into notes to see what each header said). Once completed and submitted, the form disappears with just a thank you line, nothing to confirm your policy is cancelled (at time of writing I haven’t received an email either) so you don’t know if it is cancelled or not. Very frustrating.
April 8, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for sharing your detailed feedback and for the positive comments about our staff and the quote process at Mackenzie Hodgson.
I’m sorry you feel concerned about us being a broker and the name differences on your bank statement. We understand it can be confusing, and we're working on making this clearer for our customers. Additionally, we apologise for any inconvenience caused by our auto-renewal process and are planning improvements to streamline it.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below:
https://www.mackenziehodgson.co.uk/contact-us
Kind regards,
Beth @ The Social Media Team
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Reply from Mackenzie Hodgson Insurance
Thank you for sharing your positive renewal experience with us! We always aim to provide the best service possible, so it’s wonderful to hear that you were satisfied.
If you have any additional feedback or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Chelsea @ The Social Media Team
I had an accident in the Isle Of man in…
I had an accident in the Isle Of man in June 2024.
MY son reported this for me as i was hospitalised.
Subsequent follow ups turned into a nightmare, where calling my insurance company i had to call Ageas as well ... many many times, including arranging with Douglas Police and Ageas to get my motorcycle picked up which took hours of calls from my wife.son and myself.
6-8 weeks later my bike got collected.
I was also tols to call 4th Dimension to start legal proceedings against the other party.
2 weeks later i was still in hospital and they called me to advise thay cannot cover me as it was the Isle of man which is classed as international.
I went through to the complaints team who emailed 4th dimension and c/c in a solicitor in the Isle of man thay cam liase with to start proceedings.
I never heard back from tghem at all.
Despite constant calls to all involved.
I had to take on another company to do this for me that take 25%, which is omgoing still and may taje a while.
At one point i was told i need to talk to Rac insurance as they provide legal cover.
Our calls to them were batted away advising us thay do not provide this cover.
I have been in contact with the complaints team who emailed Rac in October and i still have not had a reply from them.
My cover clearly states legal cover in the Isle of man is included in my policy.
This company hasd been most unhelpful, when i really needed assistance, was unwell in hospital and told i had to ring Ageas and 4th Dimension direct.
Insurance by bikers for bikers ( i don't think so)
July 3, 2024
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to provide your feedback and I am very sorry to hear about the difficulties you have faced following your accident in the Isle of Man.
I apologise for the frustrations you experienced with the communication and coordination between our claims company and Ageas. It’s certainly not the level of service we aim to provide.
I would like to look into this further for you so I have sent you a request for further information.
Kind regards,
Michelle @ The Social Media Team
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Reply from Mackenzie Hodgson Insurance
Thank you for your kind words and positive feedback on Trustpilot. We are delighted to hear that you found our staff helpful and our quote reasonable. Your satisfaction is our priority, and it's rewarding to know we met your expectations.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Kind regards
Nicola @ The Social Media Team
Invited
Good service
January 8, 2025
Reply from Mackenzie Hodgson Insurance
Hi Georgina,
Thanks a lot for your kind words! We’re super happy to hear you’re pleased with our service. If you ever need any more help or have questions, just give us a shout.
Kind regards
Philippa @ The Social Media Team
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