Been a customer since 2020. Multiple bikes. I've never claimed in the 33 years I've owned bikes. It was a good choice when I first used them, but it's gradually declined and feels more like the generic, white-label insurance firm that they actually are. Mackenzie Hodgson are part of Atlanta Insurance, which is then part of the faceless Markerstudy Group. The Mackenzie Hodgson logo seems to be a fairly convincing branding exercise, delivered by Carole Nash (also owned by Atlanta).

That said, why the 1-star review? This year, we moved out of London. I kinda expected the price to drop a little, especially as I'd just received a letter saying they were removing leathers and helmet cover as standard. The price actually went up by 6%. Ok, not the end of the world. I had a renewal letter ready but was out of the country on the renewal date itself. Only by 2 days. I phoned to take up the new policy thinking "they're on the side of bikers, so I'll have a chat". Wrong, the price increased by 42.65%! The reason? The sentence I got was pretty much "You should have called 2 days ago. You are no longer classed as a loyal customer so the renewal price doesn't apply." I literally laughed.

Loyalty works both ways. As I said, it's just generic insurance portal so no point getting emotional about a "computer says no" approach to customer service. I simply went with Carole Nash, who were cheaper and technically administer Mackenzie Hodgson insurance anyway. It seems I was just paying over the odds for the name and poor service. Lesson learned.

Having checked the Google reviews, MH is averages 1.9 stars and Atlanta Insurance tracks lower at 1.5. Seems about right.

I look forward to the auto reply bot reacting to this review with a generic "Thank you for reaching out and sharing your experience with us" reply...