Kenny Moore

An issue that arose by me (the customer) trying to upgrade, but inadvertently purchasing twice what I needed was resolved quickly and efficiently by Vivek B without any drama or fuss.
A fast resolution to my own finger fumble

Fast delivery with first class service too especially when I inadvertently ordered a monolock instead of a monokey fitment topbox.
An easy and free return process with correct one despatched fuss free and promptly.
Well done guys, you’ll be getting lots more business from me.

Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away.
Bonus too this year as costs came down even with adding an extra bike to the policy at renewal time. Top Marks lads 👍🏼

Competitive annual pricing, but buyer beware as truly appalling service if any mid term changes are required.

I simply needed to update the vehicle on cover and discovered that after two failed 20 minute waits to get through the lines then went dead for the weekend. Same again Monday morning trying out all listed numbers without success for around an hour.

Due to a deadline, my only choice was to spend over an hour with a chat bot just to change a vehicle on cover.
Although the Ts & Cs indicate you ‘may’ be charged up to £25 admin fees I suggested waiving or restricting it on this occasion primarily because of the trauma to effect a very simple change then backed that up with a letter to their CEO enclosing the ‘chat’ transcript to highlight their customer experience.
From that letter and their response below it is clear that they have not understood the issue or just do not care and are therefore happy to offer a level service that falls far short of many consumer expectations.
In short I’ve never wasted so much time & been charged so much for privilege.


However after calling a human to make payment a week or so later their helpline operator, Nicki apologised profusely for the phone outages & kindly agreed to drop the admin fee. For fairness they receive an extra star

Brilliantly does as it says on the tin.
Buy Stuff, get money back - what’s not to like

We changed to British (or Scottish) Gas for our boiler cover & had no contact with them for ages. Keen to schedule an annual boiler service I called and was made aware earliest appointments was several months away.
On day of service, a text arrived referring to track your engineer on BG app. However this did not work at all either, but maybe I am biased because I have had no accurate bills from them as my utility company for nearly 9 months.

Thanks for your reponse and wrt utility supply side of the business, I am now on version 7 of my first bill which covers around a 7 months period since you were appointed SOLR.
I have no idea why there are now 7 versions of what really should be my first energy statement (despite smart meters and submission of regular meter readings on key dates or when requested), but new bills are sent out at random showing ever more inaccuracies to my energy account.
Please could someone just check the chat history and sort this out!

Great price, lots of useful cover you normally pay a premium for and easy simple telephone renewal with just a couple of minor queries dealt with efficiently by friendly helpful staff. I can't recommend these guys enough.
Top Class on every level

Fast, competatively priced parts with superb service.
I ordered a plate to enable topbox fitment for my bike around 3 o'clock one day, then hey presto order delivered, part fitted perfectly and all done by 3 o'clock the next day!
Even the delivery folk arrived just ahead of the time they texted givng their delivery window.

I believe the motorcycle and car side of the business end up lumped together on review websites and this disguises just how poor the sales experience is from the bike customer perspective.
I spec'd and ordered a bike based on June delivery, but by late July it was not here.
The late bike is fine, but the poor communications is the key here and having left several messages for updates over the intervening period, I resorted to email just to give them one final chance to respond.
A week later with no response I finally decided to go elsewhere, cancel the order and immediately the deadly silence miraculously ended with a text from Simon showing a picture of the bike I had ordered now at their shop! I am afraid in this instance it was just too late as a deal had been struck elsewhere, but it just goes to show that just a single minute spent keeping in touch with your valued customers following a sale is the difference between a happy customer and someone else's customer. Poor show all round Aberdeen bike sales dept.

Some time ago I found an item on the wayfair.co.uk website at a clearance price of around £14 which then changed to nearly £70 once in your basket for check-out. This was reported using their website a few times and ultimately led to a poor Trustpilot review, when the issue lay unresolved for months.
In the meantime the original review was challenged by Wayfair and removed due to it not culminating in an order (which is required by Trustpilot for review).
As I was still interested I kept an eye on their website and two months later, item re-apeared at my target price, made it through check-out process and I just awaited delivery.
Unfortunately I then received and email containing:
"We are writing to you regarding your order for the Diana 90cm x 90cm Wood Raised Flower Bed, order number 3433217984.
Regrettably, a technical glitch has caused an order processing issue that resulted in the cancellation of your order. We sincerely apologise for the inconvenience"
My new rating of one star is based on this particulary long, fruitless and very poor customer experience

Second year with these guys and can thoroughly recommend - great product, competitive renewal quote and excellent service - what's not to like?

Good airline & service, but website booking steps tend to repeat and slow down customer bookings purely to provide sellers with every additional opportunity to upsell the various extras (which can be very annoying)
This airline is also milking the demise of Thomas Cooke with many of fares up to quadruple normal fares.
We waited for a while to book our return flights, but prices just seemed to increase, however we also noticed there were plenty of empty seats despite the website on evening before indicating 'one seat left'

My renewal for a multibike policy (which is always a pain) was due but had the pleasure of dealing with this company.
I couldn't ask for more: very pleasant and easy to deal with, lots of great features not included in previous cover and bikes all fully insured for lots less money.
Who could ask for more?

I ordered an item, but realised immediately it was an incorrect size. We are now at email number 32 in this long drawn out process of trying to resolve a minor error. Since then I discovered the customer service telephone number does not work and reply emails regarding shipping or cancellation avoid giving any details.
A week on and I am now firmly of the opinion this is a scam.
The goods have been delivered, but any promises of FAST or FREE DELIVERY or NO QUIBBLE FREE EXCHANGES are utterly false
I suspect they will earn a steady income from misleading folk as most people will just give up on refunds and put it down bad experience
PS The advert is very misleading (showing a 5* TRUSTPILOT logo)