LVR Cycles Reviews 446

Recently I purchased Zipp wheelset in LVR Cycles. All transaction including order, payment, delivery went very smooth. I would also highlight very good communication with LVR Cycles. I’ve got answers for all my questions (product specification, availability, shipment) very quickly. As a summary- I highly recommend LVR Cycles. I hope to come back to them soon.

Maybe it was juste « the one bad order »…

But I ordered the 23th of augustus (order confirmed the 25th), and it was delivered the 7th of october!!!

6 weekend and 3 Days for something « in stock »???

And also when I asked by messages (twice) the reason of the delay; the first time the response came verry shortely but the second time it took 19 days (question the 21th of september and answer the 1st of october) before the answer came.

It took a bit over 2 weeks to get my order of "in stock" item received - that is OK.
It is OK if you understand that "in stock" sometimes/often means available from 3rd party warehouse: external warehouse > LVR workshop > order pick and pack > shipment to end customer.

So after my order check out, it took 1 week for ordered Mondraker bike to get delivered from some supplier warehouse (Mondraker?) to LVR workshop, where it was processed and in 2 days shipped further to me. Another week for shipping company to deliver it to my door.

No any surprises. I am happy Mondraker Arid bike rider now.

Could be better if LVR make it more transparent that some offered items are "in stock at supplier" and it will take x-days to order dispatch...

Fast delivery

I Think that half of what I need to mount the fenders was lost in transit. There is no manual either. This makes no sense.

I prepaid for a plastic cover, and when I got it I had to pay new approx 200 euro to get it out. This came in top of the price for the product (59 euro).

Great glasses at the best price I could find online! Shipping took a little longer than hoped but they did arrive before I needed them (just!). I would definitely order from them again.

Quick delivery from France to Germany, transparent information, perfect products for a good price

I found your staff (Emine) to be fairly abrasive with answers. Almost as if he felt he was doing me a favour by answering my questions. Things did get sorted out though.

Easy ordering and good correspondence keeping us up to date I of the status of the parcel. We already owned Zetal panniers so knew it was a good product.

Great experience buying from LVR. Great communication, quick responses and very helpful with my queries. Would recommend buying from them!

I ordered a BMC No.58 rear hanger it was paid in full on the day of ordering, since Thu 29 May when the order was placed and accepted by LVR Cycles nothing has been delivered, I have sent more than 15 mails to LVR Cycles about the order, their service is poor.

They say the address is incorrect, however I have ordered the same item from another online company (Bike INN) it was delivered one day before the date they said it would be delivered, that's service, with the same address.

Now the funny thing is LVR Cycles keep sending me discount codes for my next order, I don't think I will ever order from LVR Cycles again.
The online team are rude and has 0 service level, they just take the money and don't care if the order is fulfilled.

Personally I would keep clear of LVR Cycles

I am still waiting for my bicycle to arrive, I understand delivery's can sometimes take a little longer to arrive but please have the courtesy respond to my emails asking for update delivery date. Its most frustrating when LVR cycles communicates when your purchasing the item but then stops all communication when purchase has been placed. PLEASE REPLY TO EMAILS REQUESTNG ORDER DELIVERY UPDATE

I ordered two items on April 27th, 2025. Today is now May 13th, 2025. I should be receiving my order this week at the latest. I received no correspondence surrounding when I should expect to receive my items. After requesting information yesterday as to when I should expect my order and what the tracking number is, I received an email today that states that my order is in transit to the shipping centre, and that I will receive an automatic email informing me of the shipping departure, along with a link to track my package on the carriers website. I have been waiting 3 weeks for my package that wasn't even shipped yet. They still haven't provided me with when my package will arrive at the LVS shipping center, or when it will actually be shipped. Items that are labelled in stock are not. They order items, have them delivered to LVS, and then sending them out to customer. If this is the case, they should be honest and transparent. I have no Idea when I should expect to receive my order. That is a problem. Is this place a scam? Are they placing my money in the bank for interest, or profiting from the foreign exchange?

On April 14th, 2025 I received a response to an email I sent them yesterday, containing the info I wrote above in addition to requesting for a full refund. They started the email with, "Hello, First of all, we sincerely apologize for the lack of clear communication and for the delay in processing your order." With them starting with "First of all," I thought the representative intended on telling me off. Maybe that was their original intent and then they edited their email response. There has been a pattern throughout this review page of representatives of LVR Cycles communicating very aggressive to customers who raised valid concerns and have made solid complaints. In addition, reading through the reviews, many of their apologies seem backhanded or accusatory. The representative then provided the usual excuse of unexpected logistical issues with their warehouse causing the processing time to take longer than usual (yet this has been a regular occurrence for may customers). Then they added, the item I ordered is now on its way from their warehouse (another company) to their workshop and should be shipped to me very soon. If this is the case, then why do they not inform customers ahead of time that items may take up to 15 days to arrive from their supposed warehouse (another company) to their workshop, prior to it being shipped, instead of having customers wait three weeks with no correspondence, and then email this information as a response to customers trying to find out what is happening. At this point how does telling me my package will be shipped to me very soon, reassure me? Following this, they had the nerve to tell me that they understand my frustration, really? This was followed by saying that they are not a scam, they do not profit from holding funds or from currency conversion. So this is supposed to reassure me because they said so? Do scammers ever say that they are scamming us? in addition, they proceeded to say that their goal is always to deliver as quickly and transparently as possible. Are you kidding me? Quickly, with them ordering item that they say they have in stock, waiting until they receive them and then shipping it out with a faulty yet expensive delivery service that they claim to use to reduce expenses? Transparent by keeping customers in the dark until they complain and then continuing to keep them in the dark by not having any way of knowing if and/or when they are going to receive a tracking number, or if the items are really received from their "warehouse" ready to be mailed out? As a customer I still don't know if they paid off people to write fake positive reviews and whether or not this is a scam, as I have ordered from Europe many times before with reasonable shipping fees, an immediate tracking number, multiple emails informing me on the progress of my shipment, and receiving the items within 2 weeks.
In response to my refund request of $183.94 CAD, they said if there is no progress with the shipment by next week, they will proceed with a full refund of $183.94 CAD, as you requested, if that solution is acceptable to me.
4 days ago, a representative said that they have given me the option to cancel the order and get a refund, but I chose not to. This is deceptive. To reiterate, when I asked for an immediate refund the response was that if there was no progress with the shipment by next week, they will provide me with a full refund, if that is acceptable to me. Also, info. regarding the status of my order was only provided after 3 weeks when I placed a complaint & review. They said this is a rare occurrence, yet you see the same pattern throughout several reviews. Their lack of accountability tells me that they will not change.

timely delivery, could be a bit faster, but reasonable trrms

Great prices. Unfortunately shipping is very slow (2 weeks to another EU country) and expensive.

Speed of delivery and price! I’m from UAE and it was a good experience!