La Redoute España Reviews 6,717

In terms of returning items I had a bad experience. Once I had to call them few times in order to get my money back and another time in June 2025 after calling them few times and giving them the SEUR reference number many times, I never got my money back. So unfortunatly I have decided to not buy anything more to la redoute!

I still have not received my goods or even a message from the seller about delivery

I have been struggling with La Redoute since May, even though have bought enough on the platform. Last time I was offered a compensation of 90 eur for damaged furniture which is not in stock anymore. Given I this is the second time I bought the same as for the first time in June received same damaged goods... I have asked via chat to provide me reembolse to cover carpenter to fix it. Was offered 110 eur instead, which is not enough. And then I have never received any response!!!!!!! this is absurd, I talk to myself in support chat.

You sent me broken things twice without checking the quality. Then you say it's not available so I risk the project Ive signed in May. Then you offer me money not enough but at least smth, then you stop responding! What is that?

You spend much more on delivery and assembly, 100 eur for 1 piece one way, that is what you charge. Does not make any economic sense for you. What do you want to do with broken furniture???? and doesnt help me. I am tired of fighting with support for 4 months. And tired of approaching management to have things moving. THE WORST SUPPORT EVER.

Sofa and Sofa bed - ordered "4-9 days delivery" good prices in the sale. Nothing happened. Then a notice saying "not sure when we will be able to deliver" and then "they are in preparation". They "no existe actualamente"

What a total joke (and €35 delivery charge). I have has some good small items from this company - but (particularly in August) they are totally hopeless when it comes to selling stuff. Total waste of time and the telephone support is laughable. one person said "why do you expect us to answer during lunchtime"? Avoid

Good value. Everything delivered without any issues.

Nice products, fast delivery

Item not received. No communication received from La REDOUTE or the courier company advising of non delivery. Very slow response to my emails from La Redoute. Have requested cancellation of order.

There have been no attempts to deliver the item. We have been at home. And no communication to advise of expected or failed delivery.

Lovely products, always updating styles.

Productos defectuosos, larga espera para que los retiren, no me comunican el estado de la devolución. Mala experiencia en general.

Good as described

They gave a good description of the items, the delivery service was excellent as well. the colour was true.
l would use them again

I placed 200 euro of product in the online basket and then had to ovcercome countless hurdles trying to checkout and make payment. In the end I gave up and made my purchases from another company. Companies that make it difficult for customers to give them their money don't survive for very long. These people should look at how Amazon, the biggest online retailer in the world, make the shopping experience quick and seamless and learn from them.

The goods took too long to arrive and I had to go and buy more for a guest arriving. Very annoying.

Absolutely appalling service! I bought a linen duvet cover that was meant to be 220x 240cm after sleeping under it for a couple of nights it became clear that it didn’t fit my duvet well because me or my husband would wake up with empty duvet cover on us so I measured the cover and it was 5cm bigger than it should be which doesn’t sound like a lot but it makes a big difference and doesn’t fit my duvet. After informing La Redoute that the cover had been made incorrectly they have told me that I can’t return it because it has been used! The packaging and label says the duvet cover is 220x240, why would I measure it before I put it on my bed? I trusted it was the size that it said it was!
I now have a 140€ duvet cover that I can’t use. I have bought many things off La Redoute over the years and I’ve never had a problem because I’ve never needed to return anything but I will never buy from them again. Terrible customer service.

Not quite as simple as king, double, single. You need to measure to make sure you get the correct size. Also pillow cases not included have to buy separately. However quality is excellent.

“The worst customer service I have ever seen. My dining table arrived defective, with a dangerous issue that caused damage. After a month of waiting and several emails, neither the refund nor the pickup has been completed. This is unacceptable. I will never buy from them again and do not recommend anyone to do so.”

Awfully terrible company. Ordered on 1st Nov, never received order after 4 weeks. So I cancelled the order, 5 weeks later no refund and only automated replies. So I'm now starting legal proceedings to retrieve MY money. Don't waste your money here, far better companies available in España

UPDATE: 8 days further on (31 days since purchase) and still no table, just a pointless email saying I must wait. No prospective delivery date or where the table is. PATHETIC !!!! Pathetic service. Purchased a dining table on 10th Dec with delivery promised for 8 to 11 days after. 23 days later I still have no delivery. No communication from them at all to notify me about delivery status. Up to me to keep phoning only to get the same 'sorry' and no further help. Unsurprisingly, the delivery is through TAMDIS, equally useless.

I ordered a bedside table over 4 weeks ago and never received it!! Your customer services take a very long time to reply even on WhatsApp.

Despite being promised a discount code to reorder at the same price I got it for in the or order I have never received it.

That was the first (and last time I order from la redoute)