LANDMANN UK Reviews 474

I received the wrong product and have tried calling to no avail. Sent messages and emails and still no response.

This company is a disgrace!
A rating of zero stars is more appropriate.
My barbecue has corroded to the point of uselessness after just 2 years (always cleaned and covered after each use) but replacement parts used to be available.
The email below, from the company, is self-explanatory and sums up their complete lack of respect for their customers (just to be clear, all the components I need are listed as sold out even though the product is still available!)

"Hello,

Landmann has ceased trading in Great Britain.

All spare parts that are still available can be found in the store under Spare Parts.
If the spare part you require can no longer be found in the store or is sold out, it will no longer be available in the future.

We wish you all the best.
Kind regards"

Don't wate any money on their products

Landmann BBQ is solid and up to the job. Cooks evenly - grills look like they'll last a long time - easy to assemble

Landmann have stopped trading in the UK, there are very limited spare parts available, and customer service is referred to Germany who are unresponsive and respond to emails in German, therefore, not a good idea to purchase their products.

We bought our Triton new around 3 years ago - despite being well covered and protected its rusting away to nothing. Spares were almost impossible to find as the burner knobs break easily and the flame tamers rust away very quickly. What a waste of money, they were not the most expesnive but certainly not at the budget end either.

Terrible product. We bought a Landmann Taurus 440 BBQ a year ago. After one winter, where we sheltered the BBQ and covered it with a waterproof protection, we came to find this summer that the whole thing is rusty. The outer shell, the coal tray inside the BBQ. Rust everywhere. The thing feels ten years old, not one. We forked out on what we thought was a higher quality product but in the end it was just a waste of money.

I bought the indoor electric pizza oven in January 2024 and 4 months later, it broke. The heating elements refuse to come on. I went to the Landmann UK website to find the banner that they have suspended their UK operation and to contact info at landmann email if I had any queries about an order I had placed.

I contacted them with a copy of my receipt and asked about warranty, they responded that a full refund will be processed in the next two weeks. That was five weeks ago and no refund and they refuse to answer any emails.

Do not purchase the new pizza oven, it comes with a gas connection that doesn't fit, I emailed them and their reply was
'We are sorry that we are unable to help you at this point' from a very helpful

Nicole Hörnschemeyer!!!!

Customer Happiness

Bbq arrived with a faulty hood, been promised for 6 weeks that they would replace, now no longer respond and emails seem to have stopped working.
This was before they stopped trading too, terrible company!

The lid on this brand new bbq arrived damaged and I am not getting any sort of constructive response as to when they will replace it, despite numerous emails. They have promised to replace it but nothing has happened.

Also, there is no phone no. that I can use!!!

Completely useless!!

What has happened to LANDMANN UK?. I ordered on 27th April and had my BBQ delivered on Monday 6th May. The box was completely in tact, absolutely no signs of damage. It was only during assembly we saw the back of the hood was completely dented. On EMailing the company immediately we received an auto response saying they have ceased trading in the UK. Absolutely no response to the EMail address they provided. Now we have a damaged BBQ with no contact at all available!!

Bought a LM24089-SR, and whilst the quality wasn’t too bad it’s not what we wanted or expected for the price. The returns process was nothing short of a scam. The website states return costs of £7 for a parcel and £40 for a pallet, however customer service tried charging £80 for the return (I’d argue £7 would have been more appropriate, given the item was delivered by a single person and not off a pallet).

You sold me a BBQ knowing that you were ceasing trading on the UK this is my second landmann BBQ and like the quality but you should have been upfront with customers

Very quick delivery and very pleased with the quality of the products.

Bought the Rexon 3.1 at a very good price. Delivery was excellent (arrow XL).
It is excellent quality and was straight forward to put together with the good instruction manual.
Took advantage of the first sunshine in a while, and used it this afternoon. Very happy with all aspects of this product.

Great service, delivered on time by really helpful and polite delivery team. Assembly was a little bit tricky, but build quality it really good. I had a faulty part, however after contacting Landmann this was very quickly replaced. Wouldn’t hesitate using them again.

Well the BBQ looks good and the cover works fine. It would be great to have the weather to use it.

I’d love to review our ordered BBQ however it hasn’t arrived. Their chosen courier is amateur and they have openly lied on the delivery date and made it impossible to get a hold of our purchased protect. Avoid

BBQ delivered 2 weeks ago with damaged parts so unable to build. Customer service slow to respond.
Promised new parts would be sent to me over a week ago. Still waiting. So cannot build the BBQ and having to store in my house until we can! Frustrated !

Bought the Triton Flex 3 BBQ, plus accessories. Was delivered quickly, by really lovely guys who carried it up 4 flights of stairs in my block of flats to bring it to the front door.

Took me around 90 minutes to assemble. Build quality seems very good and I'm confident of it lasting well.

BBQs fantastically - the cast iron grills properly char food to get a similar taste to a charcoal BBQ. The heat control is very good, although I did notice that there are hot and cold spots in different areas. The grill accommodates a lot and you could easily cook for a crowd on it.

I got this BBQ at a discount price of £200 and for that it is fantastic value. I recommend it.